Where The Workers Are Louder Than The Bullets
I work at an indoor shooting range. The way it’s set up is that there’s the overall store building, and then there’s a secondary, totally enclosed structure inside which comprises the shooting bays. The three walls forward of the direction where guns are pointed are reinforced to heck. The back wall, where guns are never pointed or handled on the threat of being immediately kicked out, is a thick, highly insulated wall with windows, connecting the bays to the shop. It allows us to have a clear view of what’s going on inside while muffling the noise. To get in and out, you have to go through one of two small airlocks.
I’m manning the range counter one day, checking people in and out, and watching the security cameras inside.
I’m in the middle of the safety spiel for new customers.
Me: “Eye and ear protection stay on at all times. You put it on out here and keep it on until you’re back out here. If you need to adjust it for any reason, you have to come back outside first. You’re going to be in [bay] today, through there. We have a two-door system for our sound barrier out here. When you’re going through, make sure one door is completely closed before you open the other one…”
Inevitably, someone will thoughtlessly rush through the airlock, opening the second door while the first is still swinging shut. If we’re unlucky, a shot goes off before it closes. Those customers get a single warning not to do it again. The worst, however, is when a group is laughing and bantering as they come out together, not even thinking while they try to hold the doors open for each other so they can keep talking as they casually amble their way through. When that happens, as it does today, and gunshots are ringing off behind them, and they’re wearing hearing protection, I get to do this:
Me: “SHUT THE DOOR! SHUT THE DOOR NOW!”
The customers are startled to hear a mom/drill-sergeant-like scream above the muffled noise through their headphones. They look at me in confusion for a second and then amble through more hurriedly when I keep screeching at them, still confused but recognizing that a store attendant this angry at them is a bad thing.
I glare at them in silence once the airlock is closed until they take their headphones off.
Me: “ALWAYS close one door COMPLETELY, BEFORE opening the other!”
Customers: “Okay, sor—”
Me: “That is our sound barrier! No one out here is wearing hearing protection! Every gunshot that goes off while those doors are open goes directly to our eardrums!”
Customers: *Meekly* “All right. We apologize.”
I relax while they put their things down.
Me: “What lane were you on?”
I check them out with a perfectly pleasant customer-service voice and a neutral, calm expression, something I’ve found makes customers feel even more uncomfortable after getting yelled at. These ones meekly apologize once more after we’re done, and since they’re being gracious about it, I thank them. My manager wanders over from the other side of the large store.
Manager: “We heard that over there. Everything good?”
Me: “Yup.”
Manager: “Yeah, that was loud. I told [Regular], ‘And that’s why I like having her there.'” *Looks in the bay windows* “Was that those guys on [lane] going in?”
Me: “No, it was…”
I discreetly point to the customers who haven’t quite left yet, organizing their stuff behind him.
Manager: *Whispering and chuckling* “Oh, that was these guys?! We heard you screaming at them clear on the other side — as you should.”
I’m often asked if I like working at a gun range. All I have to say is that if you know anything about working retail, imagine a retail job where your managers love hearing you scream at customers, and customers will NEVER scream at you because they know they’ll get kicked straight to the curb if they don’t follow directions and behave nicely.
And yes, my hearing is still just fine. Safety and health are the number one concerns here. We just also happen to be big on personal responsibility.