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Branded As Stupid

, , , | Right | March 5, 2010

Customer: “There is a brand that they sell only in Europe. Do you have that brand?”

Me: “It’s a shoe brand?”

Customer: “Yeah.”

Me: “And they sell it only in Europe?”

Customer: “Yeah.”

Me: “Do you know where you are?”

Customer: “Yeah.”

Me: “I’m sorry, ma’am, we just don’t have that brand.”

Baaah-laboring The Obvious

, , , , | Right | November 18, 2009

Customer: “Do you have any kid’s shoes?”

Me: *thinking she’s referring to a similar-sounding brand* “Yes. They are right over here.”

Customer: “No, not these. Kid’s shoes!”

Me: “Oh, I’m sorry. The youth department is over here.”

Customer: “No, not kid’s, kid’s!”

Me: “I’m sorry, are you looking for the brand, or kid’s shoes?”

Customer: “Kid’s!”

Me: *showing her the brand* “Is this what you are looking for?”

Customer: “Yes. Do you have them in kid’s?”

Me: “No, we do not have kid’s sizes.

Customer: “I am not looking for kid’s sizes! I am looking for some to fit me!”

Me: *confused* “These are our adult shoes… The youth section is over there.”

Customer: “Do you even know what a kid is?”

Me: “No?”

Customer: “A kid is a baby goat! I am looking for shoes made out of baby goatskin!”


This story is part of our Weird Customers roundup!

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Read the Weird Customer roundup!

Barefoot And Barely Conscious

, , , , | Right | November 17, 2009

Manager: “[Shoe Store], how can I help you?”

Customer: “Shoes? What kind of store is this? I have a bill here from you.”

Manager: “It’s a shoe store.”

Customer: “A shoe store?”

Manager: “A shoe store.”

Customer: “Shoes?”

Manager: “Yes, a shoe store.”

Customer: “A masseuse? ”

Manager: “No, a shoe store.”

Customer: “What are shoes?”

Manager: “…you wear them on your feet?”

Customer: “Shoes?” *pauses* “Oh, shoes! Oh, right! It says that right on my bill here!” *hangs up*

Childlike, But Not So Innocent

, , | Right | September 21, 2009

(Note: as our store is a small business, we have a strict no refunds policy.)

Customer: “Hi, I’d like to return these shoes.”

Manager: “Okay, any particular reason?”

Customer: “The shoe fits my right foot, but the left shoe is too big.”

Manager: “Did they both fit when you bought them?”

Customer: ‘Well, I didn’t try both of them on. The girl–” *motions to me* “–told me I should, but I didn’t.”

Manager: “Well, since they haven’t been worn, we can give you an exchange or a store credit.”

Customer: “I’d like a refund.”

Manager: “We could give you a refund if there was something wrong with the shoes, or if we had made a mistake.”

Customer: “But you did! You didn’t make me try on both shoes.”

Manager: “Ma’am, you said my coworker encouraged you to. We can’t make you try on both shoes.”

Customer: “I still think I should get a refund. It’s your fault! You would make a child try on both shoes, wouldn’t you?!”

I Put A Spell On You… And You.. And You…

, , | Right | August 12, 2009

(I’ve just helped a customer find a pair of shoes.)

Customer: “Thanks so much. It’s so great the last pair was in my size!”

Me: “Yeah, that was pretty lucky.”

Customer: *completely serious* “Oh, it wasn’t luck. I put a curse on everyone with the same shoe size as me so they wouldn’t buy these shoes.”


This story is part of our Weird Customers roundup!

Read the next Weird Customer story!

Read the Weird Customer roundup!