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Reconstruct Those Boots Yourself!

, , , , | Right | November 4, 2022

Customer: “The bottoms of these boots are worn out and I want to replace them.”

Me: “How long have you had them?

Customer: “About seven years.”

Me: “What do you use them for?”

Customer: “I work in construction.”

He did not get a replacement.

Having A Fit About The Fit

, , , | Right | November 2, 2022

A customer wants these really cheap Timberland boots. As most people know, if a pair of $150 boots are on sale for $65, that probably means that there are only a couple of sizes left.

Customer: “I’m a size ten.”

Me: “I only have that pair in size thirteen.”

Customer: “I’ll try them anyway.”

He puts them on and yells at me:

Customer: “What is wrong with you?! THEY DON’T FIT!”

Me: “Uh… my bad?”

I Don’t Work Here, Does Not Work Here, Part 45

, , , , | Right | October 29, 2022

A friend of mine needs nice-looking (but cheap) shoes for a fancy party, but we are also supposed to go to a big BBQ in an hour. We go to one of those cheap shoe stores where most of the boxes with different sizes are piled up right under the show models, so customers can help themselves.

While my friend picks out some shoes, I help him by grabbing different sizes of the models he picks just so he doesn’t have to walk back and forth himself and we will be done quicker. He is trying on shoes behind the shelf where I am grabbing shoeboxes and putting them back.

A lady comes up to me holding a pair of shoes.

Customer: “Do you have these in more sizes?”

Me: “I don’t know, since I don’t work here.”

Customer: *Immediately going red* “You’re a liar! It’s obvious you’re just a lazy employee! Get me your manager!”

I burst out in laughter, which makes her even angrier. She has already raised her voice but now she is truly yelling for the manager. The cashier in the front of the store hears her and walks up to us asking what is wrong.

Customer: *Pointing at me* “He is what’s wrong with this s***ty store. I want to see the manager!”

Cashier: “The manager went home at five. If you could explain the situation to me, I’ll be happy to—”

Customer: *Still yelling* “I will never come here again! I tell everyone I know not to come here!”

The cashier looked at me, confused, and asked what happened. When I told him, he walked back to the register, still with a confused look on his face.

Related:
I Don’t Work Here, Does Not Work Here, Part 44
I Don’t Work Here, Does Not Work Here, Part 43
I Don’t Work Here, Does Not Work Here, Part 42
I Don’t Work Here, Does Not Work Here, Part 41
I Don’t Work Here, Does Not Work Here, Part 40

If The Entitlement Shoe Fits

, , | Right | September 20, 2022

I am working at a shoe store. We display only one shoe of a pair on the shelves. Customers show us the display shoe and we go get the requested sizes from the back. Even though the back room is stuffed to the brim, we usually receive only two pairs of a single shoe size in a particular shoe, and the most requested women’s sizes are in the range of 7 to 8½.

A lady comes in and spends well over an hour browsing. She picks up an armload of sample shoes and then approaches me, setting the shoes down on the counter.

Customer: “Hi, I have to go, but can you get me these in a 7½, 8, and 8½? I’ll be back in three hours to try them on.”

I count the shoes. People often ask us to hold a pair of shoes for a few hours to a day, and we have no problem with that. We usually have no more than about three pairs at a time on our hold shelf. This is something else. There are eight of them, all from popular lines. I am thinking, “What are the chances you’re actually going to come back?”

Me: “I’m sorry, I can’t pull twenty-four pairs of shoes out of circulation for three hours.”

Customer: “But I have to go! Just get them for me and set them aside so that I don’t have to wait for you to collect them all when I get back.”

I can’t believe the gall of this woman. If I set these all aside, we could lose multiple sales during that time. Leaving all of the display shoes she has pulled in the stock room for several hours poses the same problem. I am also thinking of at least sixteen pairs of shoes I will have to find time to put back in the stock room afterward when she doesn’t buy them.

I think quickly.

Me: “Here’s what I can do. I’ll set these display shoes on top of this display. When you come back, whoever helps you can get any shoes you want to try on.”

Customer: “But what about if someone takes them or moves them?”

Me: “I’ll tell the other reps why they’re there and ask them to leave them, but I can’t promise another customer won’t move the shoes.”

I could tell the customer was frustrated, but I couldn’t think of another solution, and she left soon after. The part about being in a hurry must have been true.

A few hours later, she actually did return. Most of the shoes were still on the top of the display where we’d left them. I guess she’d had some time to think, as she didn’t ask for every shoe in every size again. She finally purchased a pair and left, leaving me relieved that she’d had a change of heart.

Seriously? Twenty-four pairs of shoes on hold? Who does that?

Use Those Shoes To Walk The Heck Away

, , , | Right | August 2, 2022

I work in a shoe store. A man buys a pair of shoes and walks out wearing them. Then, he comes back a bit later.

Man: “These shoes you sold me don’t fit! If you don’t give me a refund right now, I’m going to break all your tills!”