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Unable To Store This Bad Attitude

, , , | Right | June 19, 2018

(I manage a 1000-unit storage facility. A few weeks ago, I had to send our customers their rental increases for the year. The contract everyone signs says we can change their rent with 30 days’ notice. The increases are done automatically by computer. Our facility is nearly full, and if someone moves out, someone else moves in within a week, two at the most. My employee and I watch a car pull up, and someone gets out of the back seat, almost slamming his door into a post. A “gentleman” comes in, complimenting my employee and me, saying how nice it is to have two women looking at him, since he’s allergic to men. Strange, but not unexpected. We smile, and I ask how I can help him.)

Customer: “I got this rental increase letter. It’s too much. You’re going to wake the beast.”

Me: “I’m sorry about that, sir. May I have your unit number, so I can take a look?”

(The customer goes on for several minutes about his unit number, giving me wrong numbers, not giving me his last name, giving me the runaround until my employee figures it all out.)

Me: “Well, as far as I can see, yes, you’ve been with us a long time, but I do not have full control—”

Customer: “Would you rather I move out? You’ll lose more money than the increase if I move out!”

Me: “Let me take a—”

Customer: “Thank you for your poor customer service!” *storms out*

Me: *once the door has closed* “I was going to cut his increase in half… but…”

Employee: “Do we schedule a move-out?”

Me: “Yup.”

Employee: “Huh. One of our most popular sizes. That’ll be rented in a day.”

Me: “Yup.”

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Kindness Is The Best Medicine

, , , , , , | Hopeless | June 2, 2018

(I wake up feeling sick and miserable, but I have to work, so I drag my sick carcass in. I get in late and overall feel bad. A few hours into my shift, an older lady comes in with a smile, saying she wants to pay her bill in her unit. I say it’s no problem, but I sound stuffed up and I sniffle and croak. I apologize for being sick and that I probably look and sound gross. The woman looks at me.)

Customer: “Oh, honey, no! You’re fine. You’re sick, and you look it, but there’s nothing wrong with that; you can’t help it. Really, it’s fine.”

Me: *giving her a smile* “Thank you.”

(I process her bill and as I am printing a receipt:)

Me: “I don’t know. It’s probably the change in weather. I’m a scrawny guy; I get cold easily.”

(I laugh it off and the woman only looks at me with concern.)

Customer: “Maybe it’s allergies; have you thought of that? Well, there is a dollar store up the road, very cheap. You should get some allergy medication, and if that doesn’t work, buy some cold medicine. That should do the trick!”

Me: “Why, thank you. I should be going to lunch here soon; perhaps I’ll run up there.”

(She nods, takes her receipt, and walks to the door before turning around.)

Customer: “I believe in being kind and understanding to people; we all share the same planet, after all.”

(I agree and thank her for the advice and bid her a good day. About twenty minutes go by and the woman reappears. I turn to ask her what she needs as she walks in, and she smiles and hands me a bag.)

Customer: “Here you go, dear. That should help you out!”

(I look inside and there is allergy medicine and two boxes of cold medicine!)

Me: *shocked but grateful* “Oh, wow! Thank you! You really didn’t have to!”

(I thank her profusely, but she only shakes her head and says:)

Customer: “Kindness goes a long way. We all share this place, so we should take care of each other. Get well soon, dear!”

(And with that, she gave me another smile and left. Blessed be to that kind woman. She has no idea how much she made my day and restored just a little faith.)

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What A Tool

| Working | April 22, 2017

(I’m the bad employee here. I’m sitting at my desk in the front office of the storage facility when one of my long-time customers comes through the front door. He’s carrying a tool box.)

Customer: *holding toolbox up* “I’m here to fix what is broken!”

Me: *blinks; he’s not one of my usual workers; in fact, he’s a real estate agent, so I know he’s not actually here to fix anything, but Monday brain has me wondering what’s going on*

Customer: *after the lengthy silence of me not knowing what to say* “Are you broken?”

Me: “Well, I’m certainly not working!”

(He was just taking the tools through to his locker and thought he’d make a joke, but I was so tired that I didn’t understand at first…)

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Must Be Where They’re Storing Their Brain

| Right | December 9, 2016

(The customer currently rents a 10×10 unit.)

Customer: “I don’t want to pay for my whole unit; I’m not using it all.”

Me: “OK, I have smaller units avail—”

Customer: *interrupts* “NO! I don’t want to get a truck to move, but I don’t want to pay the full amount. I just want to pay what I’m using.”

Me: “I apologize, but that’s not how that works. Because we can’t rent out the rest of that space, you have to pay the full rent or move to a smaller unit.”

Customer: “Fine, I’m moving everything out into another facility.”

Me: “You’re going to move everything out to a new facility, but not into a unit down the building from where you are?”

Customer: “Yeah, because you’re f****** stupid!”

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Wish They Could Self-Store Away Their Misogyny

| Working | September 9, 2016

(I am one of three employees in the office that I work in. We are a small, locally owned company and all of the employees are either family or friends of one of the two owners. I’m a young woman in my early twenties and I’ve been there for almost six years. I handle everything having to do with money, the Internet, or computers in general, except the basic stuff I taught the other employees. Without fail I get a call like this at least once a month. The phone rings.)

Me: “Thank you for calling [Self Storage]. This is [My Name] speaking. How can I help you?”

Caller: “Uh… is one of the guys there?”

Me: “No, I’m the only one here today. Is there something I can help you with?”

Caller: “No that’s all right. When’s the next time one of them is in?”

Me: “[Coworker #1] will be in tomorrow morning.”

Caller: “Okay, thanks.”

Me: “Have a nice day.” *eye roll*

(After five years of this I get sick of it and finally stand up for myself. This has been my normal response for the past year:)

Me: “Thank you for calling [Self Storage]. This is [My Name] speaking. How can I help you?”

Caller: “Uh… is one of the guys there?”

Me: “No, I’m the only one here today. Is there something I can help you with?”

Caller: “No that’s all right. When’s the next time one of them is in?”

Me: “[Coworker #1] will be in tomorrow morning, but I assure you that I am more than capable of helping you. I’ve been working here for five years and know the system as well as anyone else.”

Caller: “Oh, okay, then can you look up my account and tell me my balance?” *gives information*

Me: “Your balance is [amount]. Is there anything else I can do for you today?”

Caller: “No, that’s all. Thank you!”

Me: “No problem. Have a nice day.” *eye roll*

(Apparently people assume I can’t complete tasks I learned on my first day here six years later.)

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