Got Some Interesting Calls In Store(age)

, , , , | Right | May 7, 2019

(I’m a manager at a storage facility. We get mostly mundane calls, but two in a row give me pause. First call, the caller ID doesn’t identify the caller as a current customer of our business.)

Me: “Good morning. [Storage Facility]; this is [My Name].”

Caller: *silence for two seconds* “I’m supposed to have a TV delivered.”

Me: “Sir, you’ve called a storage facility… Do you have a unit with us?”

(Sometimes, rarely, we’ll accept large parcel deliveries and hold them in the office if the person has a unit, or, important to this story, a mailbox.)

Caller: “You see, it’s supposed to be delivered on Wednesday.”

Me: “Sir, if you don’t have a unit with us, we don’t offer that kind of service.”

Caller: “Someone might not be home at the address in question. I just want to know if there’s a time the guy will be here.”

Me: “Sir, you’ve called a storage facility.”

Caller: “Do you know when my TV will be delivered? Can you tell me?”

Me: “Sir. I believe you have the wrong number. You’ve called a storage facility. We don’t deliver televisions.”

Caller: “You’re not Canada Post?”

Me: “No, sir, we are not.”

Caller: “But you’re under postal.”

Me: “Yes, sir, because we offer mailbox services. We are not affiliated with Canada Post.”

Caller: “Oh. You can’t tell me when my television will be delivered?”

Me: “No, sir, I’m sorry. I cannot.”

Caller: “But you’re listed under postal…”

(The caller hung up, still muttering about how we should be Canada Post if we’re listed under postal. I then got another call from a delivery company, asking how they could make an appointment to deliver something to one of my customers that I didn’t have a standing order to accept deliveries for. I couldn’t help him, either, except to direct him to call the customer and arrange for them to bring a key to their locker.)

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Absolutely Trucking Mad

, , | Right | March 4, 2019

(I worked for a while at a storage facility. One afternoon, a man comes storming in and cuts me off before I can greet him.)

Customer: “I can’t believe this place! I was here first thing in the morning with a moving truck and couldn’t even get in the gate! I’m better not be charged again for this truck!”

(I panic a little hearing this. Our facility is secured with an access gate with specific hours of operation. Our angriest customers are the ones who show up out of the blue, with no appointment, at six o’clock in the morning with a moving truck full of crap. All of these customers are greeted by a closed office and a locked gate.)

Me: “I’m so sorry for the confusion. Was your gate code not working here?”

Customer: “I don’t have a gate code! I’m here to drop off this truck!”

Me: “I’m sorry, do you currently rent storage here? Or were you looking to rent this morning?”

Customer: “I’m not renting here! I’m only here to drop off this d*** truck!”

Me: *beginning to think I understand, but still cannot believe what I’m hearing* “Were you…. dropping off items for a renter here? I’m not really following. That truck isn’t ours. That’s a [Competitor] truck.” *I gesture to the giant sign hanging behind me* “We are [Company]. I’m afraid we cannot keep their vehicle on our property. We don’t even offer a moving truck, to be honest.”

Customer: “Well, aren’t you guys all the same? This is the address my GPS led me to; this is where I’m leaving the truck!”

Me: “I’m afraid I cannot let you into the property, sir.”

Customer: “…”

Me: “…”

Customer: *storms out*

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Self-Defeating Storage

, , , | Right | October 5, 2018

(A woman calls in a few days after her storage unit has come due. There are only three employees that work in this office: me, my best friend, and my fiancé. My best friend answers the phone.)

Coworker: “Thank you for calling [Self Storage]. This is [Coworker]; how can I help you? Okay, what’s the last name on your account? You handed it to a guy? And you made a payment here? All right, I’m going to look over the account for a moment and give you a call back in around ten minutes.”

Me: “What’s going on?”

Coworker: “This lady said she vacated at the end of July and gave a vacate form to ‘a guy in the office.’ Was [Fiancé] even in last week?”

(My fiancé has been in and out of the office for the past month due to a surgery on his ankle.)

Me: “No, he was still on bed rest that week.”

Coworker: “Okay, so that’s a lie. She says she sent in a payment to our facility but she meant to send it to [Sister Storage Company] where she apparently moved her things to. How do I fix that?”

Me: “Um, let me go and check her unit to make sure she actually vacated before we do anything.”

(I go out to her storage unit and find the door open with the tenant’s items still in the unit. As she came due three days ago, her only option is to stay for an additional month and make sure her things are taken out by the end of August. I relay this information to my friend who calls the tenant back while I leave the room to make lunch. I overhear this from the other room.)

Coworker: “No, I cannot refund the entire payment… Because you already came due for this month and didn’t vacate the unit… Ma’am, when you vacate your unit, your things have to vacate with you.”

(I walk back into the room, laughing into my ravioli.)

Coworker: “She hung up on me!”

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Unable To Store This Bad Attitude

, , , | Right | June 19, 2018

(I manage a 1000-unit storage facility. A few weeks ago, I had to send our customers their rental increases for the year. The contract everyone signs says we can change their rent with 30 days’ notice. The increases are done automatically by computer. Our facility is nearly full, and if someone moves out, someone else moves in within a week, two at the most. My employee and I watch a car pull up, and someone gets out of the back seat, almost slamming his door into a post. A “gentleman” comes in, complimenting my employee and me, saying how nice it is to have two women looking at him, since he’s allergic to men. Strange, but not unexpected. We smile, and I ask how I can help him.)

Customer: “I got this rental increase letter. It’s too much. You’re going to wake the beast.”

Me: “I’m sorry about that, sir. May I have your unit number, so I can take a look?”

(The customer goes on for several minutes about his unit number, giving me wrong numbers, not giving me his last name, giving me the runaround until my employee figures it all out.)

Me: “Well, as far as I can see, yes, you’ve been with us a long time, but I do not have full control—”

Customer: “Would you rather I move out? You’ll lose more money than the increase if I move out!”

Me: “Let me take a—”

Customer: “Thank you for your poor customer service!” *storms out*

Me: *once the door has closed* “I was going to cut his increase in half… but…”

Employee: “Do we schedule a move-out?”

Me: “Yup.”

Employee: “Huh. One of our most popular sizes. That’ll be rented in a day.”

Me: “Yup.”

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Kindness Is The Best Medicine

, , , , , , | Hopeless | June 2, 2018

(I wake up feeling sick and miserable, but I have to work, so I drag my sick carcass in. I get in late and overall feel bad. A few hours into my shift, an older lady comes in with a smile, saying she wants to pay her bill in her unit. I say it’s no problem, but I sound stuffed up and I sniffle and croak. I apologize for being sick and that I probably look and sound gross. The woman looks at me.)

Customer: “Oh, honey, no! You’re fine. You’re sick, and you look it, but there’s nothing wrong with that; you can’t help it. Really, it’s fine.”

Me: *giving her a smile* “Thank you.”

(I process her bill and as I am printing a receipt:)

Me: “I don’t know. It’s probably the change in weather. I’m a scrawny guy; I get cold easily.”

(I laugh it off and the woman only looks at me with concern.)

Customer: “Maybe it’s allergies; have you thought of that? Well, there is a dollar store up the road, very cheap. You should get some allergy medication, and if that doesn’t work, buy some cold medicine. That should do the trick!”

Me: “Why, thank you. I should be going to lunch here soon; perhaps I’ll run up there.”

(She nods, takes her receipt, and walks to the door before turning around.)

Customer: “I believe in being kind and understanding to people; we all share the same planet, after all.”

(I agree and thank her for the advice and bid her a good day. About twenty minutes go by and the woman reappears. I turn to ask her what she needs as she walks in, and she smiles and hands me a bag.)

Customer: “Here you go, dear. That should help you out!”

(I look inside and there is allergy medicine and two boxes of cold medicine!)

Me: *shocked but grateful* “Oh, wow! Thank you! You really didn’t have to!”

(I thank her profusely, but she only shakes her head and says:)

Customer: “Kindness goes a long way. We all share this place, so we should take care of each other. Get well soon, dear!”

(And with that, she gave me another smile and left. Blessed be to that kind woman. She has no idea how much she made my day and restored just a little faith.)

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