No Lapses In Security On His Watch!
This is another story about my colleague Peter, the staff member with learning differences.
Senior management asked for a volunteer to work as a courier for a few months. The job was easy; the driver had to collect, deliver, and sort internal mail to several police stations. It is also boring and unpopular. The only person to volunteer was Peter.
We were a little concerned. We didn’t even think he could drive. Well, Peter took a police officer on a test run and drove like an angel. He drove to each station and produced his police ID to get entry. When somebody asked him something, he pulled out his phone, called his boss, and had them deal with it.
We gave Peter the job. As we expected, Peter was very happy and motivated, but we expected to get a complaint at some point. Three weeks later, we did — from a contracted security officer. Remember, Peter understands everything, but he strongly prefers sign language, or as a last resort, simple English.
Security Officer: “I found your new letter carrier climbing a fence into my station. He didn’t say very much; he just took the post and drove off.”
Me: “Do you know why he climbed the fence? Am I missing any information here?”
Security Officer: “Not that I know of.”
I didn’t believe that complaint. Peter is unusual, but he understands not to breach the security of a police station. No sign language interpreter was available, so I spoke to him in English. As he gets upset in these situations, I asked him to come to coffee in the canteen.
Me: “Hey, Peter. The security man at [Town] said you climbed over the fence. Is that true?”
Peter: “Yes.”
Me: “Why did you climb the fence?”
Peter: “No answer.”
Me: “From the security man? What do you mean?”
Peter: “I wait. Four minutes. No answer.”
Me: “You waited at the gate? In your car?”
Peter: “Not four minutes. Four minutes twelve seconds. Yes, at gate in car.”
Me: “Did you have ID?”
Peter: “Police ID. Point to security man. He is gone.”
Me: “Was he at the toilet?”
Peter: “Probably beerhall in Munich, ladyfriend.”
Me: *Laughing* “Okay, we don’t know where he was. Then what did you do?”
Peter: “Engine off, slam door loud. I press call button, DING DING.”
Me: “And?”
Peter: “Already said, went to Munich. No answer.”
Me: “When did you jump the fence?”
Peter: “DING DING, two minutes. No heard door car slam. Climb fence.”
Me: “Why did you climb the fence?”
Peter: “Security gone, public want service. Get help inside.”
Me: “You needed to speak to a police officer inside? Why?”
Peter: “Letters, no security. Security, bigger problem. Help.”
Me: “Okay, so there didn’t seem to be any security, and that was a priority. Then what happened?”
Peter: “Priority. Climb fence. Security man see me. Why climb fence? B*****d.”
This was the first time I ever heard Peter swear.
Me: “Don’t swear; say [Security Man]. Did he say why he didn’t see you or open the barrier?”
Peter: “He profanity security man. Said phone call. Window was open. I hear no phone.”
Me: “All right… So, when you didn’t get a response, you climbed the fence to investigate. That’s when the security man confronted you. What would you have done if there was no security man?”
Peter: “No security, big problem. Find policeman. Get help. Tell, no security man. Drunk in Munich, probably.”
Me: *Laughing* “Thanks for your help, Peter. I enjoyed our coffee.”
Peter: “No security next time, same?”
Me: “…yes. Go and get help. Next time, go into the station and tell someone why you climbed the fence.”
I replied to the security officer’s manager. I said that Peter had waited for five minutes at the gate, doing everything he could to get the security man’s attention. I advised him to check the CCTV inside and outside and asked whether this was acceptable. I received no more complaints from that location. The security man was moved to another office.
Peter is still doing courier work. We still get some reports of odd behaviour. On investigation, we always find that it is something he has not been trained or prepared for. He always deals with it in a professional way.
Related:
No Neglected Post On His Watch!
No Accident K’Boom Explode On His Watch!