Not Even A Charitable Excuse

, , , , | Right | December 28, 2017

(It’s the first winter during the refugee crisis in Europe. A lot of asylum seekers haven’t been able to register and be assigned to a home due to the sudden influx of people, so they are camping in front of the respective government agencies in the cold. The owner of the secondhand shop where I work decides to help, and starts a campaign where you can donate winter clothing for refugees at our store and get 10% off on your purchase in return. Sadly, that does not only bring kind-hearted people to our store but a lot of people wanting to complain.)

Customer: “Hi there. I want to speak to your boss about the program you’re doing. Honestly, it’s a disgrace you’d run a charity for refugees here while there are so many German families that are poor and can’t buy clothes.”

Me: “Sadly, my boss isn’t in today. However, if you’re coming in because you’re concerned about poor families, I have good news for you. See, that promotion is actually modelled after a promotion we’ve been continuously running since 2008, where you donate children’s clothing and get off 10% of your purchase. Do you have some children’s clothes you’d be willing to donate?”

Customer: “Absolutely not! They can shove that free clothes up their a**es. They need to stop being lazy, spongeing off of others, and feeling entitled to get free stuff just because they are too lazy to make a living.”

Me: “May I remind you that your initial complaint was that we provide charity to refugees while there are poor German families?”

Customer: *dumbstruck for a second* “Umm… I mean… JUST F*** YOU GUYS!” *walks away*

Unfiltered Story #93142

, | Unfiltered | September 9, 2017

[i]This story has both bad customers and bad workers (me!).
I work in a shop that sells donated items to raise funds for disaster relief.
We sort out the best items to sell and maintain a neat store. A lot of work goes to making sure everything is top-notch and the prices reflect the quality of the items. Most people appreciate that and often compliment how good an experience it is to shop in our store.
However, some people think our store is a flea market and that they can haggle. Some get downright nasty when the cashier tells them the prices are final. Currently we are rather busy, with both registers in use. A group of difficult customers are causing a scene and my coworker has called a supervisor to help de-escalate the situation.[/i]

Customer#1: I demand you give me a bulk discount! I won’t pay this much for used pants!

Supervisor: Our prices are final, we won’t drop them for anyone, for any reason.

Customer#2: Oh come on! Your prices are crazy high! No other flea market has the same prices as you!

[i]I’ve been listening to this for a while and I guess it has gotten me in a foul mood. An elder couple approaches my till.[/i]

Customer#3: Hello! I’m sure you can give this to me for 5 euros, right?

Me: I’m terribly sorry, sir. Our prices are final and I can’t lower…

[i]At this point I realize the price tag reads 5€. I smile sheepishly at them.[/i]

Me: Oh, looks like you are getting this for 5 euros, sorry about that.

Customer#4: It was a joke, dear.

Me: And it was a good one, ma’am. Sorry about that.

Customer#4: It’s fine, thank you and have a great day!

I was really embarrassed, but on the plus side the experience improved my day and the group from earlier had calmed down, bought their items and left without issue.

The Jokes On You(r Wallet)

| Denver, CO, USA | Working | March 22, 2016

(The store I work at prints their own barcodes, which don’t scan sometimes. I get “must be free” jokes constantly. I come up with my own response.)

Customer: “It must be free!”

Me: *immediately with a straight face* “Actually, it’s a five dollar charge for making that joke.”

(Luckily the customers always realizes it a joke of my own and I have yet to get in trouble.)

Giving Them A Spanish Inquisition

, | Spain | Right | October 9, 2013

(I’m a teenager, although I look younger. My father owns a small, English-run shop, and I work some shifts there if I want some extra cash. My father can’t speak a word of Spanish, although I can since I go to school in Spain. Two customers walk in, talking in Spanish.)

Customer #1: “I hate this shop! It’s stupid, and they don’t even speak Spanish.”

Customer #2: “I know, right? I only come in here so I can mentally mock everything.”

(I’ve been listening the whole time, but they’ve only just spotted me.)

Customer #1: “Look! They’ve hired some low-life kid to help them out. I swear that’s illegal; I’m going to report it because it will be funny.”

(I’ve been keeping quiet, but now I get angry. I twist around, facing the men, and start talking to them in Spanish.)

Me: “Okay, listen up: I’m a teenager, and my dad owns this shop. In case you haven’t noticed already, I do speak Spanish, and I’ve heard everything you just said. So if you hate this shop so much, why don’t you get out?”

(We never see them again, which my father appreciates, since they were always coming in without buying anything and he didn’t know how to say anything!)

1 Thumbs
2,091
VOTES

Sold A Game, Bought A Life-Lesson

| Helsinki, Finland | Right | September 13, 2013

(I work in a store that sells and buys used games, consoles and computers. We require that everyone who sells us something shows an ID. A young customer comes to the store to sell PS3 games.)

Me: “Hey there. What have you got for us?”

Customer: “Some games.”

(He puts the games on the counter. I check them and we agree on the price.)

Me: “Okay, I’ll need your ID please.”

Customer: “What! No! Why?”

Me: “It’s store policy, and it really helps with cutting down the amount of people trying to sell us stolen items. I know it’s a bit of drag when selling just games, but we buy a lot of expensive electronics as well. There’s no way around it I’m afraid.”

Customer: “No one is required to carry around an ID in Finland! That is the law! We are free here.”

Me: “Sure, but I’m not required to buy these games from you either.”

Customer: “But I don’t have to have my ID with me. It’s the f***** law. Check it, you ignorant dumb-a**!”

Me: “What that law means is that you can’t get arrested for being without an ID, but there is still a whole bunch of stuff that you can’t do. You can’t get a loan from the bank, make a phone contract etc… I’m done arguing about this. Show me an ID, or I won’t buy these games. It’s as simple as that.”

Customer: “Fine! Whatever!”

(The customer throws his ID on the counter, fuming. We get the transaction done, and he goes to the shopping area to look at the games on sale. After awhile the alarm at the door goes off. I look up and see the same customer bolting from the store. A coworker starts to run after him. I stop him.)

Me: “Don’t bother. That guy just sold us some games.”

(My coworker laughs so hard he has to go to the office. I look up the customer’s info and call the number services to get his phone number. I call him and he answers.)

Customer: “Yeah?”

Me: “Hey, this is [me] from [store].”

(There is a long silence.)

Me: “Yeah, if you could just bring back the games you stole, that would be great.”

Customer: “I, uh…”

Me: “Otherwise we will be forced to contact the police. Come now and we can settle this.”

Customer: *sheepishly* “Okay. Don’t call the police, please.”

Me: “Be here in five minutes.”

(After about two minutes he comes running through the door. I take him to the office, and he gives me back the stolen game. I look at him closely and can see that he is really scared.)

Customer: “I’m so sorry! I’m not a thief. I just got pissed because of the whole ID argument, and wasn’t thinking straight. My dad is a lawyer, and I guess I thought I knew about this stuff. I was stupid and wrong. Please don’t call the police; I’m not a criminal.”

(I believe him, and actually feel kind of sorry for him. He is only 18 after all, and everyone makes mistakes.)

Me: “Okay, I believe you have learned a lesson. We forgive you, and the matter is settled.”

(He thanks me profusely and leaves. The next day he shows up to the store with some candy and pastries for the whole staff. Over the next months he has become a regular of the store. He is always very polite and nice and has even been seen arranging the games after other customers have messed up the shelves. He is a far cry from the arrogant brat that came to the store the first time. Everyone deserves a break.)

1 Thumbs
4,746
VOTES
Page 1/212