Unfiltered Story #142201

, , , | Unfiltered | March 3, 2019

(I work at a hotel were recently if a reservation is made online for same day check in, the online site won’t take a card to guarantee it since we have a 24 hour cancelation policy. This protects the guests from getting charged since obviously they’re outside the time frame to cancel without charge.)

I had a reservation come in after my shift started and it came in as a 4pm hold. A couple came in, stated the name (our only reservation at that time) and per procedure, asked for ID and form of payment. 

The woman told me that they paid online already. I explained that we don’t charge online and even if they guaranteed it with a card online, we’d still have to see the card at check in to match to their ID to make sure it’s a vaild transaction and the account is in their name, otherwise we have to consider it as fraud. (This is highly important as our card terminals will record if a transaction that has been processed was with a card that was swiped or if the numbers were just typed in. If a card isn’t swiped it can give the card holder room to argue that they weren’t there and the transaction was fraudulant.) 

After arguing about it for a few minutes I finally got them to give me a card. [And it was a major card company that you can load money onto or just link it to a bank account.] I went about explaining that that card is considered prepaid so we’d have to take a cash deposit to secure the room for incidentals which is returned at check out depending on the conditions of the room when they leave. 

The couple went about screaming that it’s not prepaid and they have it linked to a bank account so it will always process.  I tried explaining that they could unlink it at anytime and if no money was preloaded then the hotel would lose out on funds if anything happened to the room. They continued to argue about it for about five more minutes, stating that even with a bank account or credit card that if they only have so much available then it won’t process. I informed them that the majority of the time that those institutions usually cover funds past what’s available so it’s not really necesarry for a deposit. They didn’t understand and continued to argue.

I finally just said, regardless of what makes sense to them, it’s hotel policy and if they didn’t pay the deposit, they wouldn’t be staying here. So the girl keeps arguing but the guy whose name is on the reservation handed over the cash deposit. Then the card declined. She proceeded to scream at me that it declined because they already paid online and that was all the funds they have and that they only loaded enough on the card to pay for the room. And that it’s ridiculous that they have to pay a deposit because the card is linked to a bank account so it won’t decline. I informed them again that their reservation wasn’t even made with a card to guarantee it, we don’t charge online for legal reasons, and take the deposit for such situations like this.

So they started looking at his transactions on his phone to try and prove that they already paid. Then, without showing me the transaction logs, said “See, right there, there’s a charge for $102! It’s already paid for!” Meanwhile, I’ve already told them plenty of times that the room was only $70, so I asked them if it said it was from the [major chain hotel] and to show me that it was actually charged, they re-looked at it, huffed, then ran out the door….

The Lights Are Off But Somebody Is Home

, , , , , , | Right | February 22, 2019

(I am an observer in this story. I am in line behind a woman, who is next in line at a grocery store checkout. There are two lanes in operation, both marked “20 items,” but nobody is counting; it’s not a big deal. For the line I’m in, there’s a young man running the register, ringing up a guy’s groceries, maybe ten items total. The other register is run by an older guy who is ALWAYS there; he’s super-efficient. He’s got five or six people in his line. He had to run over to the customer service desk to grab some cigarettes, but that took him a minute maybe. The lady in front of me questions the younger guy:)

Customer: “Are you open?”

Cashier: *just finishing up the guy that was in line ahead of the woman* “Yes, ma’am, I sure am!”

Customer: “Are you open? The reason I’m asking is that your light is off!”

Cashier: *leans over and flips the light on* “Sorry, I just jumped and started ringing people up!”

Customer: *holding her two items* “Are you open, then?!”

Cashier:Yes, I am open!” *reaches for the two items*

Customer:Well, I was confused! Should I go over there? Is that guy there? Is he open? Your light wasn’t on! What am I supposed to think?! It’s confusing! There’s nobody over there, and your light is off! I don’t think I should have to pay for things, since it’s so confusing!

The Mummy Of All Bad Jokes

, , , , , , | Healthy Right Working | February 11, 2019

(I am answering the phone at an OBGYN office when a woman calls to make an appointment.)

Me: “[Office], how can I help you?”

Woman: *sounding a little nervous but also very excited* “Ah, well, I need an appointment. It’s the strangest thing; I went sightseeing a few months ago, to see the pyramids. I thought I got food poisoning or indigestion from eating things I wasn’t used to. But it’s lasted for a few months, and this morning I glanced in the mirror and thought I looked a little heavier.”

(I can see where this might be heading, and am almost giddy because I can’t believe the fantastic joke opportunity I’m about to have.)

Woman: *continuing* “—so I took a pregnancy test. I think I’m three months pregnant!”

Me: *cheering internally* “Well, ma’am, it sounds like did get sick on your trip.”

Woman: “Oh?”

Me: *holding back laughter* “You caught the Egyptian flu. You’re going to be a mummy!”

Woman: *laughs*

Me: “And congratulations. Let’s figure out your due date and get in your with one of our doctors.”

(As soon as I was done with work, I called my parents to tell them; they were also very amused.)

Stuck Under The Cart

, , , , , , | Right | January 20, 2019

I’m cashiering at a big chain store, and a mother and her two kids come through my lane. The little girl is calmly sitting in the cart, while her older brother is climbing under the cart, despite his mom telling him to stop.

We have stickers at the registers to hand out to kids, so I ask if anyone wants one. I hand one to the little girl, and the boy climbs out from under the cart to grab one. I try to make the mom’s life easier and tell him, “This means you can’t go back under the cart, all right?”

At first, my ploy seems to work… until the boy puts the sticker back on my counter and climbs back under the cart.

At least he gave the sticker back?

I’m Currently Paying Zero; Can You Do Better?

, , , , , | Working | January 3, 2019

(This is an actual conversation I had on the phone.)

Me: “Hello?”

Representative: “Hello. I’d like to help you save money on your car insurance! Is this a good time to talk?”

Me: “I don’t own a car; please take me off of your list.”

Representative: “But I can save you a lot of money on your insurance.”

Me: “No, you didn’t listen. I don’t own a car; therefore. I don’t have or need car insurance. Please take me off of your list.”

Representative: “But I can save you a lot of money.”

(We repeat this whole thing way too many times. Finally. I am furious.)

Me: “LISTEN TO ME! I have a medical condition that makes it impossible for me to drive a car. That means that I do not own a car. That further means that I do not have or need car insurance. Do not call me again!”

(I hung up. Literally one minute later they called back! Luckily, it was a different rep who actually listened.)

 

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