Totally Estúpido! Part 8

, , , , , , | Right | September 15, 2019

(I am an assistant manager for a grocery chain in one of the most relaxed areas in the state. I’m the only manager on duty when our customer service desk pages over the intercom for a manager to pick up line one. I pick up and say the usual:)

Me: “Thank you for calling your friendly [Street] [Store]. My name is Yezi; how can I help you today?”

(I refer to myself as Yezi in the retail world, easier than explaining that my actual name is Yezirah, which nobody really gets. I have been told I don’t have a Hispanic accent even though I was born and raised in a third-world Hispanic country.)

Customer: “Oh, thank heavens, Angie. I was just in your store and the cashier was speaking Mexican to the customer in front of me at checkout… Mexican!

(They could be talking about me, for all I know.)

Me: “Ma’am, do you mean that the cashier was speaking in Spanish to a Spanish-speaking customer?”

Customer: “No, they were just jabbering in Mexican to each other and I am very upset about that, so upset I don’t want to shop in your store until everyone learns to speak American like the rest of us. We’re in America; everyone should speak American!”

Me: “I’m sorry you feel that way, ma’am. Next time you’re in our store, please feel free to ask for anyone on our management team to help you feel more comfortable and we will make sure you are spoken to in English, as everyone we employ speaks English.”

(Then, in my full Hispanic accent, I say to her:)

Me: “My name is Yezi Osorio, the store manager is [First Name] Arevalo, and our other assistant manager is [First Name] Galvan. Any one of us will be more than happy to help you in any of your shopping needs.”

Customer: *huffs and just hangs up*

(The language is Spanish, not Mexican, and there are 21 other countries that speak it other than Mexico; be careful who you complain to!)

Totally Estupido, Part 7
Totally Estupido, Part 6
Totally Estupido, Part 5

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Might Need A New Nickname

, , , , , | Right | June 12, 2017

(I work at a big chain grocery store in the deli. We have several regular customers who are bad enough to earn nicknames. This guy is simply “the a**-hole.” He is always rude and will ask for excessive condiment packets which our manager finally limited because of him. I get to deal with him after the limit was set.)

Customer: “Can I get a corn dog and some mustard?”

Me: “Sure thing.” *packs up the corn dog and four mustard packets, making sure he can see*

Me: *prints the tag* “Here is your corn dog and I gave you four packets of mustard in the bag.”

Customer: *snatching the bag from me* “Can I get more mustard and some ketchup, too?”

Me: *grabs two packets of ketchup* “I can give you the ketchup, but I can’t give you any more mustard.”

Customer: “What the f***? Give me some more.”

Me: *used to the swearing and bad attitude from him* “Sorry, but we have a limit on how many packets per customer. I actually gave you more than I am supposed to.”

Customer: *goes off on a rant full of swearing*

Me: *upset and annoyed, I don’t even try to pretend to be nice* “Can I get you anything else today?”

Customer: “F*** you, you f****** b****!”

Me: “Have a nice day, sir.”

(As we only have one other customer and my coworker is with them, I quickly walk away before letting my language slip, but can’t manage to shake off the insults. I am not being paid enough to put up with his BS and still be nice to him. The next few times he comes in, I don’t even bother to put up a fake smile for him. He always grumbles about the condiment limit and I ignore him and move on to the next customer, all smiles again. Surprisingly, he not only notices, but it turns out he cared because after a couple weeks, this happens while I’m alone.)

Customer: *rushes up to my counter as I finish up with a customer* “Hey!”

(I think, “here we go again” and take a deep breath, but before I can say anything:)

Customer: “No, no, no. I don’t want to buy anything. I just wanted to say I’m really sorry.”

Me: *genuinely surprised* “Oh? Um… okay.”

Customer: “I’ve been having a really bad couple of weeks and I’ve been an a**-hole to you. I’m really sorry. You’re just doing you’re job I won’t do it again. Do you think we can be friends?”

Me: *completely taken aback* “Um… yeah. Sure. Thank you for apologizing. Do you need anything today?”

Customer: “No, I just wanted to make sure I’d catch you whIle you were working.”

(He left and my coworkers came back a few minutes later.  I told them “the a**-hole apologized” and they didn’t believe me until I told the story. He was never rude to me or anyone else after that. I have no idea what caused it, but it was a nice change!)

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