Being A Customer Is Not Their Calling

, | Yorba Linda, CA, USA | Bizarre, Family & Kids, Popular

(A middle-aged lady walks into the store.)

Customer: “Hi, may I have the store’s phone number?”

(I look at my coworker and we share a confused look.)

Me: “May I ask why?”

Customer: “My grandson is in the car and wants to call in an order.”

(In total disbelief, I give her the number and watch her sign it to her grandson through the store window.)

Customer: “Did he call?”

Me: “No, ma’am.”

Customer: “Okay, let me give you his number so you can take his order.”

(Before I can say anything she gives me her grandson’s number so I call but nothing happens.)

Customer: “Well, just walk out to the car and take his order!”

(I went out, took the order, went back and made the sandwich. While she paid for it she commented on how rich she was and how poor we were. Seriously, she told us we were poor and couldn’t afford what she could. She left, leaving no tip. Worst customer ever.)

Ice Cold Demands

| USA | Crazy Requests, Food & Drink

(My sandwich shop is located in a fairly affluent area of my city, between a well-known coffee shop and a smoothie shop, with whom we are on good terms. On this day, the ice machine has broken. A repairman is scheduled to fix it later in the day, but in the meantime my boss has instructed me to tell all customers about the lack of ice before selling them a drink. So far, none of them have had a problem. I’m serving a woman in her 40s during the middle of an extremely busy lunch rush.)

Me: “Would you like anything else with your sandwich today, ma’am?”

Customer: “Just a large soda, please.”

Me: “Sure thing! Just to let you know, our ice machine is currently not working, but the drinks are still cold. Will that be all right?”

Customer: *looking scandalized* “Excuse me? How am I supposed to get ice, then?”

Me: “Oh, well, some people have gone next door to [Coffee Shop] to get ice. They won’t mind giving you some.”

Customer: “Oh, all right, then.”

Me: “Great! Your total is [price].”

(She pays and then stares at me for several seconds. I smile uncertainly at her.)

Customer: “Well? Where is my ice?”

Me: “Um, you can just take it next door to [Coffee Shop] and—”

Customer: *looking as insulted as can be* “What?! You want me to go all the way over there and get it myself? Are you SERIOUS?” *looks to other customers for validation* “I mean, you call this customer service? YOU run out of ice and expect ME to pay the same price for a drink AND go find my own ice? I mean, honestly!”

(Startled, I look to my manager, who is as shocked by this outburst as I am. He looks at the 15 people still in line, then shrugs and nods, moving forward to take over my register. I grab the woman’s cup and run next door to the coffee shop. The barista fills the cup to the top with ice, and I run it back to the customer, who snatches it out of my hand.)

Customer: “THANK you. Was that so hard?”

(She marched to the soda fountain, dumped out all but two or three ice cubes, and filled her drink to the top.)

The Fruit Salad Doesn’t Fall Very Far From The Tree

| Sydney, NSW, Australia | Family & Kids, Food & Drink

(I’m serving a mother and her young son.)

Me: *to son* “What salads would you like on your sub?”

Mother: “Oh, he won’t eat salads. I don’t know why!”

Me: “That’s okay. Would you like any salads on your sub?”

Mother: “Oh, no, I don’t eat salad.”

Me: “…”

He’s Never Going To Ketchup

| CO, USA | Extra Stupid, Food & Drink

(We have ketchup packets upon request.)

Customer: “I will also like some ketchup.”

Me: “We don’t have any, but we do have packets.”

Customer: “That’s all right.”

(We hand him the packets to put on his sandwich. Five minutes later he walks up.)

Customer: “These don’t work.”

Me: “Excuse me?”

Customer: “Your ketchup packets.”

(He had literally put the ketchup packets INSIDE his sandwich.)

Set Up To Be Upset

| USA | At The Checkout, Crazy Requests, Food & Drink

(I answer our phone at work. A customer wants to place a catering order. After working with her to copy down her order, she asks for a total. I have to go through a longer process to actually enter the order into our system, so I call her back.)

Me: “Hi, this is [My Name]. I’m calling to let you know your total will be [price].”

Customer: “That’s not right. I got [price].”

(I look over what she had requested for her order. I realize that one of the things she asked for was a premium item that wasn’t the same price as the rest of the catering sandwiches.)

Me: “Oh, the two chicken veggies are a little more than the regular sandwich prices.”

Customer: “Well, that’s not right! I called yesterday and spoke to a girl who said that the chicken didn’t cost extra.”

Me: “I’m sorry about that, ma’am. I’m not sure why they told you that chicken doesn’t cost extra but it does. The veggies normally come without it and adding it adds an additional charge.”

Customer: “The girl I spoke to yesterday said they were just additions, so they didn’t cost extra!”

Me: “Well, they are additions. ALL additions aside from our basic toppings cost extra.”

Customer: “I’m really upset that you’re telling me the chicken will cost extra!”

Me: “I’m sorry, ma’am, but it’s always cost extra. Do you know who you spoke to?”

Customer: “No, I don’t remember her name!”

(I list a few females names that may have answered the phone. She doesn’t recognize any of them.)

Me: “I’m sorry about that, ma’am, but there may just have been a miscommunication. Perhaps she misunderstood your question or misspoke, because I can’t imagine any of our employees who you would have spoken to yesterday who would mistakenly tell anyone that chicken is a free addition.”

Customer: “I’m really upset that you’re telling me that the chicken is extra!”

Me: “…I’m sorry that there was a miscommunication about it, but chicken has always been extra.”

Customer: “I’m very upset about this! So, what, how much extra is it, what, two dollars?”

Me: “Yes, it would be two dollars total extra. It’s a dollar extra for chicken per sandwich.”

(The customer didn’t speak for a moment, presumably adding up the price again. We went over the prices twice and she asked for me to give her the total again. We eventually finalized everything. I didn’t work the next day, but apparently she sent someone else to go pick up the order. Apparently, she also wrote a customer complaint about how upset she was that chicken costs money!)

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