She Slipped Up Big Time

, , , , | Right | January 2, 2019

(A woman comes into our store, and I recognize her as someone who made a huge scene a few months ago and got away with a refund and $25 gift card. I am DREADING her coming up to returns! There are a few people in front of her, and their kid drops their ice cream. I call for someone to come pick it up. We are severely understaffed, so I put a big sign in over it. The sign completely covers the spill, so unless you move the sign, you will not step on the ice cream. I see the woman eyeing the sign like she is debating whether to slip or not. As I cash out the man in front of her, I see the hazard sign go up in the air and hear someone scream. She says her back hurts and she refuses to get up. The woman then yells at me to call my manager.)

Me: “Do you want me to call 911?”

Woman: “GET ME YOUR MANAGER!”

(I run and get my manager. While in the back, I tell my manager to review the camera above my station that will PROVE she purposely slipped!)

Manager: *comes outside to see what happened* “[My Name], what happened?”

Me: “She claims she slipped.”

Woman:Claims?! I did slip! What are you talking about?”

Manager: “Okay, I’m going to get an incident form and we will figure this out, but ma’am, do you want an ambulance?”

Woman: “Incident form? I don’t want an incident form; I want a $200 [Store] gift card!”

Manager: “Ma’am, you’re clearly hurt; what will a [Store] gift card do for you?”

Woman: “If you give me a gift card, I won’t press charges.”

Manager: *looks around and pointedly looks at camera* “Press charges, sweetheart. Have a good day.” *walks away*

(The woman gets up, without issue, and follows my manager to customer service.)

Woman: *to customer service* “I AM HORRIFIED BY THE LACK OF CONCERN FOR ME HERE!”

Manager: “Ma’am, wait right here. I’ll help you.” *walks away and comes back out of the security room* “Ma’am, I want to show you something.”

(The woman follows the manager into the security room.)

Woman: *comes out of room* “Why would I fake something like that?”

(The undercover security come out and tell the women she is banned from this location.)

Woman: “I DON’T WANT TO COME BACK, ANYWAY!”

The Holiday Season Is For Everyone Except Bigots

, , , , , | Hopeless | December 30, 2018

On the first night of Chanukah 2018, my home was vandalized with a swastika and paint stripper was dumped on my car. My car was totaled out because the unknown substance etched itself into the glass, and metal and spray paint would not stick.

I was in shock when, the night after the attack, a candle-light vigil was organized for us to show hate crimes were not tolerated here. Someone even set up a GoFundMe to help cover the costs to replace my car.

Even though the vandals haven’t yet been caught, my neighborhood has rallied around us to ensure that we feel safe and protected. I never thought so many strangers would be so willing to make us feel safe and welcome after someone would attack us just because of our religious beliefs, but seeing all those people rally around us give me hope that the world really is moving towards the right direction.

Perpetual Unhappiness Is Not A Gift

, , , , , | Right | December 20, 2018

(A woman, who in retrospect is probably a scammer, comes up to me at returns. I’ve been working at this location for two years so far, but we recently got new management.)

Customer: “Hi. I bought a lotion here and I found it was used. I don’t want a refund or exchange; I just want a gift card.”

(How she knows this I don’t know because most of our bottles don’t have covers on top.)

Me: “Let me get my manager.”

(I run to the back and get the manager.)

Manager: “Ma’am, I’m just trying to understand why you want a gift card when I can just give you a return and you can buy a new product?”

Customer: “Okay, I’ll take a refund… but I also want a gift card because I am displeased with the service here.”

Manager: “I am sorry you are displeased with the service here, and while I will not question you on how you know the lotion was used, I can only offer you either a refund or exchange.”

Customer: “I want a refund and a $50 [Store] gift card. I’ve been to other [Stores], and when I’m not happy with customer service, the manager usually gives me a gift card of $25 to $50.”

(This IS true, BUT ONLY TRUE if you come across a rude employee who refuses to help you, not for a return. My manager refuses to budge, and the customer starts raising her voice.)

Customer: “This [Store] is gross! I HATE THE CUSTOMER SERVICE HERE!”

(My manager gave her a $25 dollar gift card and a refund to get her out.)

Driven To The Edge Of Reasonableness

, , , , , | Right | December 6, 2018

(I’m working the front counter on a slow day. A customer walks in; she looks to be in her mid-twenties.)

Customer: “I want to rent a car for the weekend; I’m going up to see family in Los Angeles.”

Me: “Not a problem. I have compact car available for [price] per day.”

Customer: “That’s a really great price. I’ll take it.”

Me: “Okay. I will need a credit or debit card for the security deposit and a driver’s license.”

Customer: *surprised look comes across her face* “Oh, you need a driver’s license to rent a car?”

Me: “Yes, ma’am, I need a government-issued license.”

Customer: “I don’t have a driver’s license.”

Me: “That’s okay if you’ve misplaced it; a temporary paper one is accepted here, as well, as long as it has the DMV watermark on it.”

Customer: “No, you don’t understand. I never got a driver’s license. I never learned how to drive.”

Me: *shocked at this information, because a car is almost essential to live and work in San Diego* “I see. Well, how did you expect to drive the car to Los Angeles if you don’t know how to drive?”

Customer: “I… I honestly don’t know. I hadn’t thought that far ahead. I really need to have driver’s license to rent a car?”

Me: “Yes, ma’am, you really need a driver’s license to rent a car.”

(The customer thanks me for my time and walks out. I go back to cleaning and organizing the front office. Two hours later, the same customer walks back in, and my coworker is working the front counter. I am on my lunch in the next room and overhear entire conversation.)

Customer: “I want to rent a car to visit family in Los Angeles.”

Coworker: “Okay, not a problem. We have a compact car available. I will need a driver’s license and a credit card.”

(The customer opens her purse and places a credit card and a driver’s license on the counter.)

Coworker: *grabs credit card and license and looks them over* “Ma’am, I need your driver’s license; I think this is your husband’s.”

Customer: “That’s not what I was told earlier by the other guy. He said I just needed a driver’s license.”

Coworker: “That is correct. You need a driver’s license, issued to you, in your name. Not a driver’s license you found on the street. Besides, the driver’s license you gave me is six years expired, anyway. I can’t take this because it is no longer valid.”

Customer: *begins yelling* “I was told I needed a driver’s license. I never got a driver’s license, so I went and bought one. I paid $200 for this license off a guy from Craigslist. Here is a driver’s license; now give me a car!”

Coworker: “Let me get my manager.” *goes to the next room and asks me to come out*

Me: “Ma’am, I have overheard everything from the next room, and [Employee] is correct. You need a driver’s license issued to you. Not one you bought online, and definitely not an expired license you bought online. We will not be renting you a car; I’m going to have to ask you to leave.”

Customer: “You told me I needed a license. Take my license and give me or car, or else I will call the police!”

Me: “Don’t bother. I will call them, instead. Have a seat.”

(The customer sat in a chair. When a police officer showed up, she explained to him why they were called. He asked to see the driver’s license and promptly arrested her for identity theft.)

Unfiltered Story #126542

, , , | Unfiltered | November 15, 2018

(I work at a wholesale warehouse that also provided tire installation, due to the nature of the tire equipment we don’t allow customers to walk through the shop to the sales desk. On top of that we post signs explaining this)
Customer: *walks into shop*
“Can I walk through here?”
Me: “No, sir you actually have to walk around the building to the sales desk”
Customer: “Really???”
Me: *completely dumb founded*
“Yes, really”

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