Tech Support Retort

, , , , , | Working | June 17, 2019

(A minor note before I go into this story. I work in tech support. We’re not talking the “have you rebooted it,” outsourced type, but serious tech support — the kind that deals with digging through code to fix issues, patching, and some hardware support. Recently, I found myself thinking about upgrading my graphics card, not because I really needed one, but I thought it’d be just a nice change compared to what I had. So, with that in mind, I head down to the local big-box tech store on my way home after work. I head inside, wander back to the parts department, and start looking through the shelves for the specific card I’ve had my eye on. It’s about this time that one of the salesmen approaches.)

Sales: “Finding everything you need?”

Me: “Not entirely sure.”

Sales: “Well, what do you need help with?”

Me: “I’m looking at getting a new graphics card, but…”

Sales: *cutting me off* “Well, it depends what you’re doing with it. Take this—“ *grabs a cheap card* “—It’s good for most things, but you don’t want that. Nah, you need this.” *grabs the most expensive card*

Me: “You think so, huh?”

Sales: “Oh, yeah. I’m an expert!”

Me: *muttering* “Sure, you are.” *aloud* “I get that you’re trained in these things to some degree, but you didn’t let me finish explaining the issue.”

Sales: *rolling his eyes* “Oh, go on, then.”

Me: “As I was about to say, I’m looking for a graphics card, but I’m not sure what kind of connector this type has, or if it’s for a laptop or tower. It doesn’t say it on the box, and I need a specific type to fit my system.”

Sales: “They’re all the same thing! I don’t know what gives you the idea they’re different.”

Me: “Education, training, experience…”

Sales: “What?”

Me: “Ever hear of [Well-Known Tech Support Company]?”

Sales: “Yes. And?”

Me: *producing badge* “I’m a technical support agent for them. So, yeah, the connections are different. I don’t need the upsell into something more expensive than what I want, and I don’t need the condescending ‘I know everything’ attitude. I just need to know what kind of connection this is, or if it’s for a laptop or tower.”

Sales: “Whatever. They’re the same [censored] thing! Here.” *grabbing a box off the shelf* “That’s the one you want.”

(With that he left. I ended up having to go back a second time, returning the one he picked up when I found out that yes, it was a laptop card. I also had a long talk with the department’s manager and the store manager about my experience. They ended up trading me the PC version — which was fifty bucks more — even for the laptop card I’d picked up, and assured me that they were going to have a long sitdown with that employee. I got the impression that this wasn’t the first time something like that had happened.)

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Unfiltered Story #149578

, , , | Unfiltered | May 6, 2019

(I am a cashier at a burger place, my boyfriend is on break and I’m working alone except for the cook. A lady comes up to the counter.)

Me: Hi– (She cuts me off.)

Lady: How much is a California veggie burger?

Me: (I don’t know the prices off the top of my head and our prices are wrong on the signboard. I can’t check on the register without charging someone.) I wanna say it’s about 6 bucks.

Lady: How much is the combo?

Me: It’s probably 9 or 10 bucks.

Lady: You’re telling me it’s more than the regular burger?

Me: Yes. I’m not sure why. The avocado adds a dollar or two.

Lady: Show me! I don’t see it.

Me: (I point to it but the price is wrong.) Our prices are different now, but it’s under sandwiches.

Lady: It’s more expensive?!

Me: (A little fed up from the night, as it’s near closing.) I don’t make the prices, I just work here.

Lady: Well, I think we need more honest people in the world! Don’t you?! We need more honest people in the world!

Me: Uh–

Lady: Oh you’re not from here? Too bad! (She slams her hands on the counter.) I guess I’ll get to have a real goodbye! (She starts dancing.) Goodbye! (She backs away but comes back.) I want fries!

Me: (Fuming at this point.) For here?

Lady: Large fry. Yes for here! (Still dancing, while I put it into the register.) Are you new? I haven’t seen you around here! Are you a boy or a girl?

Me: (In disbelief, I’m clearly a white girl, this lady is crazy.) I don’t know.

Lady: You’re very Hispanic looking! You must be in the back the whole time!

Me: I’m usually in the shadows… (Trying not to kill her.)

Lady: ( She sits down after I put her order in.)

Me: (I’m still fuming and offended as other kids come up to the register. My boyfriend comes back from break.) Can you take these while I go punch something?

My boyfriend: Yeah, I guess.

(I had to take a breather in the bathroom. I was so pissed. I told my boyfriend what happened and he had very little reaction. Maybe I didn’t make it clear how crazy she was…)

Shunting That Entitlement Away

, , , , , | Healthy | April 5, 2019

(My mom is an x-ray tech at a world-renowned children’s hospital. She helped pioneer a number of techniques now commonly used today, but the hospital’s main focus is on the patient’s overall welfare. This involves things like minimizing the number of x-ray frames taken to cut down on radiation exposure, cropping x-rays as tightly as they can to cut down on radiation scatter, etc. Most doctors treat the techs well and make sure they have all the necessary information, but one new doctor doesn’t seem to get how things work at this hospital.)

Doctor: “I need a head x-ray on this patient. Forward facing.”

Mom: “Great. What am I looking for?”

Doctor: “You don’t get to ask questions. I tell you what frames to take, and you take them. Me: doctor! You: tech! You don’t talk to me!”

Mom: *doesn’t say a word, just smiles politely and goes to take the x-ray*

(As per the hospital’s policy, she narrows the field as small as she possibly can, so literally only the skull itself is in the path of the radiation. The kid has a full head of curly hair, by the way. After the films are developed and sent up, the doctor comes storming down, furious.)

Doctor: “How could you not get a picture of his shunt?!”

Mom: “What shunt?”

Doctor: “The one in his skull! The whole reason for wanting to x-ray him in the first place!”

Mom: “Well, maybe, if you’d told me why you needed the x-ray, I would have focused on that area. Instead, you just told me to shut up and take the x-ray, which I did exactly according to hospital policy. The kid has a ton of hair; there’s no way to see the shunt, and no one told me he had one, nor was it included in the written orders. If you want an x-ray of something specific, you need to specify!”

Doctor: *glares, and then stomps off to tattle to the head of Radiology, who reads him the riot act for being so rude to a tech*

(Mom did retake the film, this time focusing strictly on the shunt and its surrounding area. She felt very bad that the kid was being exposed to a second dose of radiation, however small, though.)

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A Benign Hair Style

, , , , , | Healthy | April 3, 2019

(My mom is an x-ray tech at a world-renowned children’s hospital. Patient welfare is the top priority, so they try to minimize tests and procedures as much as possible.)

Mom: *walks into the break room to see two doctors and an x-ray tech — all male — looking at a series of films*

Doctor #1: “Obviously, we need to operate, cancerous or not. So, I say we just skip the biopsy and go straight in. We don’t want to put her under twice for no reason!”

Doctor #2: “I agree, but these tumors are very unique. I’ve never seen anything quite like them, and with them being so close to both her heart and her lungs, I’m worried about what will happen if we do take them out. We don’t know how firmly they’re attached or entrenched in either of those organs.”

Mom: *curious* “Do you mind if I have a look at the films? If you haven’t seen a tumor like this before, it must be very rare.”

Doctor #2: “By all means.”

([Doctor #2] hands over the films, and then continues to debate with his colleague about how quickly they can schedule the surgery, while Mom spends a few minutes looking closely at the x-rays.)

Mom: “Um, guys? We’ve got a problem here, but I don’t think it’s the problem you think it is.”

Tech: “What do you mean?”

Mom: “I don’t think that’s a tumor.”

Doctor #1: “Of course it’s a tumor! What else could it be?”

Mom: “A hair tie.”

All: “WHAT?!”

Mom: “You know, those little round hair ties? The elastic kind with a pair of balls on the ends that little girls like?”

Doctor #2: “Yes, my daughter uses those. But what makes you think…”

Mom: “These tumors are perfectly round, they’re both exactly the same size, they slightly overlap, and if you look really closely, this one even has a hole through it… exactly where the elastic would be.”

All: *looks like she just hit them in the face with a board*

Tech: “You can’t be serious!”

Mom: “Do you want me to retake the film, just in case? I mean, I don’t want to expose her to more radiation, but better a single film than opening her rib cage! And if I’m wrong, then fine. But we wouldn’t want to operate on a child without being certain.”

Doctor #2: “Do it. Fast! She’s in room [number].”

Mom: “On it!”

(She runs up to the girl’s room:)

Mom: “Hi! I’m [Mom], one of the x-ray techs here at [Hospital]. There was a little problem with one of your daughter’s x-rays, so we need to retake it really fast. No need to worry!”

Girl: “I wiggled, didn’t I?”

Mom: “Don’t worry, sweetie. You just need to hold still for one last picture, I promise!”

(Mom, the girl, and her mother all head down to Radiology. When then get to the door, Mom asks the girl to take off her hair tie — yes, one of the kind with the little plastic balls! — from the end of the braid hanging down her back.)

Girl: “Do I have to? The other guy didn’t make me, and I don’t want my braid coming out!”

Mom: “Here. Let me see if I can find you an elastic. We just can’t have the little baubles; they might confuse the doctors when they’re reading your x-ray.” *goes to her purse and digs out an elastic of her own* “Here you go! Your mom can help you change that, and then she can wait right outside the door. We’ll only be a minute.”

(After helping the girl wrap a protective apron around her waist and hips, Mom took the film, and then the girl went back to her room. Mom immediately developed the film, and, as predicted, there were no tumors. The little girl was treated for her pneumonia and was sent home, healthy and happy, a week later. It became hospital policy after that to check for hair ties, barrettes, bobby pins, etc., before taking any x-rays.)

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Cause For Un-Pregnant Pause

, , , , , , | Friendly | April 2, 2019

(I am engrossed in my phone while riding the public ground tram when I hear the announcement that my stop is the next stop. I am sitting in a seat in the not-handicapped segment, and I gather my things to prepare for my exit. After I stand up, a lady standing nearby suddenly snaps.)

Woman: “I’m not pregnant!”

(I turned and looked and saw her glaring right at me.)

Me: “I’m sorry?”

Woman: “I don’t need a seat, so stop trying to offer one!”

Me: “I was just preparing for my stop.”

(She then reached out as if trying to grab at me, so I ducked back away, and the movement of the tram caused her to stumble, which allowed me to slip past. I might have offered help to keep her balance, but did not want more confrontation. When she stood again, she stood in front of the seat, blocking a few others, and glared at me until I exited at my stop.)

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