(I work in a hair salon and take a phone call.)
Me: “Hello. How may I help?”
Customer: “I need an appointment with [Stylist] for a haircut.”
Me: “Okay. When would you like to come in?”
Customer: “Whenever works for [Stylist].”
Me: “Okay. How about tomorrow at 3 pm?”
Customer: “No. Can’t do that.”
Me: “Friday at 10?”
Customer: “No. Can’t do that.”
(This goes on for a while.)
Customer: “I can only do [specific date, a Saturday; our busiest time].”
Me: “I’m afraid [Stylist] is fully booked that day. How about [Other Stylist]?”
Customer: “I always see [Stylist].”
Me: “Okay…”
Customer: “They have nothing?”
Me: “Sorry. They are fully booked.”
Customer: “I have been seeing them for years.”
Me: “Okay…”
Customer: “Can you not move the other clients around?”
Me: “Not really. How would you like if we moved you around for someone else?”
Customer: “You wouldn’t do that. I’m a regular.”
Me: “According to your record, you’ve been to see us three times. The clients booked in have been coming for the last six years.”
Customer: *click*