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Refunder Blunder, Part 67

, , , , , | Right | September 20, 2023

Manager: “Who authorized this return?!”

My manager brings a giant two-gallon shampoo bottle up to the counter.

Me: “Uh, [Store Manager] did. Why?”

Manager: “They’re just filled with water!”

We sadly had to add a step to the returns process to check the contents of returned bottles. Every time a customer complained that “we didn’t trust them”, we cited this example, and that shut most of them up! 

Related:
Refunder Blunder, Part 66
Refunder Blunder, Part 65
Refunder Blunder, Part 64
Refunder Blunder, Part 63
Refunder Blunder, Part 62

A Hair (Or Several) Out Of Line

, , , , , , , | Working | August 24, 2023

Many years ago, I had a fantastic hair stylist. She started doing my hair when I was sixteen, and she did my hair and my family’s hair for fifteen years. Sadly, she moved to another state due to her husband changing jobs. 

Two months had passed since she had left and since she had highlighted my hair — it was blonde, the same way I’d had it done for years — right before she moved. This is now where the story begins. 

My mom called me and told me that the local college’s cosmetology students performed services there for a small cost. She asked if I wanted to go with her and have a manicure and pedicure and have my hair styled. I agreed. At the time, I was seven months pregnant. 

The mani and pedi were great, and the student who did those really was nice. However, the student who was doing my hairstyle was not. Let’s call her [Student #1]. 

[Student #1] approached me and looked me up and down. The first thing she said was: 

Student #1: *With disdain* “You must be pregnant.”

Me: *Smiling* “yes”

Student #1: “Well, I sure don’t envy you, that’s for sure. I already got two kids.”

I thought that was a strange thing to say, but I let it go. 

She led me to the shampoo bowl and I sat down. She did not put a towel on me. She didn’t speak to me at all, even when I asked her if she could straighten my hair out. 

She told me to lift my head up, and as she was washing the shampoo out of my hair, she sprayed water down my back. “Maybe it was an accident,” I thought. My back was soaked, though. I didn’t think at first that she was doing anything deliberately. 

She led me to her chair, told me to sit, and walked away. She said nothing to me. I thought maybe she went to the bathroom. 

Several minutes passed, and she wasn’t back. I patiently waited and waited. My hair was almost dry at that point, and it takes a good while for it to air-dry. I stood up and looked around for her. I saw her having a lively conversation on the phone up front. She was smiling and laughing.

Another student walked by me.

Student #2: “Did she really just leave you here?”

Me: “Yes.”

[Student #2] saw [Student #1] on the phone and shook her head. 

Student #2: “I’m so sorry. I will dry your hair for you. She shouldn’t have left you like this. Your hair is starting to get frizzy. I can add some product, and maybe it will help. If she doesn’t come back soon, I can cut it or whatever you wanted it.”

[Student #2] started drying my hair, and then [Student #1] came back.

Student #2: “Since you just left her here, I decided to dry her hair. It is really frizzy.”

[Student #1] didn’t say anything. [Student #2] gave [Student #1] a disgusted look and walked away. 

[Student #1] started drying, and then maybe a minute later, she said:

Student #1: “You are done now.”

I looked in the mirror, and my hair was a big curly frizzy mess, and it was still wet in some spots. Initially, I told her I wanted my hair straightened out. She didn’t even attempt to straighten it out. This is how my hair looks when I blow dry it at home with no products or a straightener. At that point, I was just ready to leave.

Student #1: “By the way, your hair is an awful color. I don’t know who does your hair, but it’s really terrible. I mean god-awful. You should find someone else to do your hair who knows what they are doing. Hopefully, you won’t be pregnant again.”

This was my second and last pregnancy. I had enough of her. She was really just being over-the-top rude. 

Me: “By the way, your attitude is awful. I mean god-awful. You are rude. I haven’t said or done anything to you, and you have been nasty to me for no reason since the minute you laid eyes on me. You really should find another career because this one is a terrible choice for you. Hopefully, it will not be working with the public.”

She looked at me in disbelief. I walked away, found the instructor, and let her know of [Student #1]’s behavior. I don’t know what happened afterward. 

I’m normally try to avoid confrontation, but this lady was out of line. I really wish I would’ve said something sooner. I had been polite to her, but enough was enough. If she thought my hair color was terrible, she could have put it much nicer. I don’t understand why she was deliberately being so rude to me.  

I did find another stylist, and not only has she been my stylist for the past seventeen years, but now she is one of my best friends. I told her about [Student #1], and she was appalled that a cosmetology student would be so rude to someone she was performing services for. She said a stylist wouldn’t last very long in a salon treating clients with that behavior. She also briefly mentioned that a student shouldn’t tell someone that their hair color is awful, even if it really is. Maybe they could make a polite suggestion of another color but not anything like what [Student #1] did.

Maybe [Student #1] didn’t have any kids and was really envious of my pregnancy. But who really knows why she chose to be so rude to me?

“It’s Off The Rack For You, Missy!”

, , , , , | Right | CREDIT: Nameless-and-quiet | January 4, 2023

I’m a bridal consultant at a very popular bridal salon in my town. I have many years of experience and love what I do. Most of the bridal gowns in my shop are “special order”, meaning they must be ordered before they are made by the designer, and lead times can be anywhere from four weeks to eight and a half months. Not everyone knows this when they come shopping for a gown. That’s the whole point of me being there. I make sure we can get the dress in time, that any desired customizations or alterations are possible, and that the price is within the bride’s budget.

When this particular bride and her mother stepped into the store, they immediately went to the racks and started ripping through the neatly hung gowns.

Me: “Hi, I’m [My Name]. I will be your consultant for your appointment.”

This bride had a fairly short engagement — about four and a half months — and I knew that only some of the gowns would be available in time. As I tried to explain the process to her and her mother, she sharply cut me off.

Bride: “Just let us shop and leave us alone!”

I was STUNNED to be spoken to so rudely. So, I did as I as told: I left them alone, even when I saw them looking at dresses twice the bride’s budget that wouldn’t arrive until months after her wedding. I never took any of the gowns back to a dressing room or asked the bride if she’d like to actually try them on. Even after they stood by for a while, clearly waiting for me to take the bride back to the dressing rooms, I just continued on with my other work as if they didn’t exist.

Eventually, they realized that I had no intentions of acknowledging or helping them in any way, and they left without getting to try on any gowns.

The owner asked me about it after they left, and I told her the whole story.

Owner: *Laughing* “Good for you!”

You’ve Lived A Privileged Life If You Think THIS Is Discrimination

, , , , | Right | November 7, 2022

I’m a receptionist at a salon. During a busy day when there are about eight people waiting for a haircut, a woman comes in and walks up to me.

Customer: “I’m in a hurry, and if you could take me right away, that would be great.”

Me: “Sorry, ma’am, but others have been waiting here before you. You’ll have to go after them.”

Customer: “Why can’t you just take me now? I don’t need that much done!”

Me: “We see our clients in the order they come in.”

Customer: “You’re discriminating against me!” *Storms out*

Raise Your Brow At This Request

, , , , | Right | October 5, 2022

I have a client bring her non-English-speaking mother back to the spa a week after having her brows done. I guess the aesthetician who did her brows had made them too thin.

Daughter: *Demanding* “You need to do something about it! Make them thicker and reshape them again!”

By industry standards, her mother’s brows are fine: nice arch, clean line, and not dramatic for a grandma.

Me: “How do you propose I fix her brows?”

Daughter: “Make them thicker!”

One of my methods for dealing with angry clients is to repeat back to them what they have asked.

Me: “How would you like me to thicken them?”

I’m assuming she wants a pencil or brow powder to cosmetically thicken them.

Daughter: “Make them thicker. Reshape them and make them thicker!”

When you shape brows, one is usually removing hair.

Me: “Would you like a brow pencil to fill them in?”

Daughter: “No! Make them thicker!

Me: “So, without makeup, you would like me to remove more hair to make them appear like there is more hair?”

I’m repeating this in front of the entire spa, where all the customers can hear this crazy lady.

Daughter: “I want to speak to the manager!”

Me: “I am the manager.”

Daughter: “You are useless! Why can’t you fix her brows?!”

Me: “Ma’am, I cannot make hair grow back; only time can do that. Her brows are fine, and your mother has not indicated that she is upset about this.”

The mother has been standing there doing and saying nothing to her daughter. In fact, she looks quite embarrassed. Now this lady is screaming at me, so I tell her to lower her voice.

Daughter: “I will not lower my voice! Make her brows thicker! I don’t give a f*** if everyone hears me. Your staff is stupid, and the clients are idiots if they come to a spa like this where they cheat you and can’t fix a problem!”

Me: “Ma’am, you are now being aggressive to me, my staff, and the clients. Your request is unreasonable because I am not God and cannot grow back your mother’s eyebrows. Just wait four weeks and they will be back to how you want them for your mother. Please leave the spa now, or I will call the police.”

Daughter: “No, I won’t leave.”

Now all the clients, about five at the front, three in the back, have come up and are looking at this lady. I’m thinking, “F*** me. They are never coming back.”

Other Customer: “Lady, get out or we will call the police and let them know you are being aggressive and threatening. She has tried to fix your problem. You are being completely unreasonable, and now you’re disturbing us!”

She looked at me, looked at the clients, and actually left!