The Daily Grind

, , , , , | Working | August 15, 2017

(I serve in a restaurant that offers a little of everything. On this Tuesday morning, I am physically and mentally exhausted as I’d gotten off the night shift Monday night at 10:30 pm. So, I am the one Not Always Working. This is my second table of the day, around noon.)

Me: “Hello! My name is [My Name] and I’ll be taking care of you this evening…”

(The three guests look confused but not angry so I quickly amend what I said.)

Me: “This morning…”

(More confusion with just a hint of grins all the way around.)

Me: “This afternoon…”

Guest #1: *with a smile* “Aw, sometime today, right?”

(Guests #2 and #3 start laughing and even I laugh at myself.)

Me: “Yeah, sometime today! I’m sorry, I worked the night shift last night and I’m still a little tired.”

Guest #2: “It’s okay, honey.”

Me: “Thank you. So, can I get you started with something to drink?”

Guest #1: “Will it be out today?”

Me: *grinning* “I promise it will.”

(The rest of my shift went off without a hitch. That particular group gave me a pretty good tip and were still joking with me even as they were leaving. One of my favorite groups of customers so far!)

Caught Him On Tape

, , , , , , , | Learning | August 11, 2017

In my CAD class, we are doing our final. It is a very difficult final and takes a long time to do. Our teacher is an older man who enjoys messing with the student; joking, name calling, etc.

It is always in good humor, and everyone loves his class.

As in every class, we have that one student who is annoying and immature.

One day our teacher decides to “deliver” this student to another teacher, whom he knows well. So he goes to the closet, and comes back with a full roll of AUTOMOTIVE TAPE. Our room is attached to the Autotech garage, so I all the supplies are fairly close by.

He then proceeded to tape this student TO THE CHAIR, a rolling office chair, and once he was taped in, rolled him down the hallway to the other teacher’s room, put him inside, shut the door, and just left.

Scheduling Some Disappointment

, , , | | Right | December 30, 2016

(I am hired at a photo studio for the holiday season. It takes me a week to lose patience with walk-ins and people who can’t grasp basic computer and camera information. Of course, I still have a customer service voice and a happy smile, and do my best to make everyone’s visit short, sweet, and to the point. And then Christmas Eve happens:)

Customer: *on phone* “I was wondering if you had an appointment available for later today?”

Me: “Unfortunately, I’m not allowed to make same-day appointments today, due to our shortened hours. I can make you an appointment for Saturday, though. Would that work?”

Customer: “No, no. I need pictures for Christmas cards.”

Me: *trying not to make fun of this woman’s procrastination skills* “Unfortunately, that won’t be possible today. You can come in and have pictures done at a later date.”

Customer: “You’re sure there’s nothing available?”

Me: “Like I said, we’re very busy and I’m not allowed to make same day appointments.”

Customer: *huffs and hangs up*

(Later that day I see a well-dressed woman and her two children come in and assume she’s our two o’clock.)

Me: “What can I do for you today?”

Customer: “I want to get our Christmas pictures done.”

Me: “Can I get your phone number?” *we use phone numbers to separate accounts in our system*

Customer: “[Number].”

Me: “Are you a new client with us?”

Customer: “Yes, I spoke to a girl over the phone and she said I could come on in.”

Me: *looks at the number, and checks the call list* “Ma’am, I’m the only one who’s been answering phones this last hour, and I distinctly remember telling you that we were not taking same-day appointments.”

Customer: “But this is a walk-in.”

Me: “Which we definitely cannot take.”

Customer: “But the coupon expires tomorrow.”

Me: “Then you should have made an appointment in advance like all of the others who are stuck here on Christmas Eve. Now, would you like to make an appointment for a later date, or are you going to move over so I can check in someone who made an appointment two weeks ago?”

Customer: *starts going on about how terrible I am while her children try to shush her*

(I moved over to the other register and got the two o’clock checked in. Another customer convinced her to leave by yelling rudely at her.)