We Support A Feminine Future AND Mexican Food

, , , , , | Right | February 12, 2019

(This takes place shortly after the Women’s March, for which I purchased a shirt that says, “The Future Is Female.” After the march, I head to work, where the uniform policy is fairly progressive and lax.)

Customer #1: “What does your shirt mean?”

Me: “Well, I strongly support a lot of the protests and marches that are going on, and the company making them is donating some proceeds to organizations with similar views.”

Customer #1: “So, you want to feed the hungry?”

Me: “I’m sorry?”

Customer #2: “What are you talking about?”

Customer #1: *confused, stares at [Customer #2], and then reads my shirt again* “Oh! Sorry. I thought it said, ‘The Future is Tamales.’”

Customer #2: *to me* “He lost his glasses yesterday. Sorry about that.”

(I laughed my way back to the kitchen, though I do wish there were substantially more tamales in my future, as well.)

Firing Up The Chain

, , , , | Right | June 29, 2018

(I have been browsing a fabric store for a while on a very slow evening. I hear a loud conversation near the front of the store. About five minutes into it, I am ready to go. When I get to the cash registers, the cashier is crying. Off to the side, a manager is talking to an irate customer.)

Customer: “I was in line in front of that other person. Your cashier took the other customer first.”

Manager: “I am sorry about that. I will speak with my staff about how to handle the lines.”

Customer: “I want her fired.”

Manager: “I understand that. I will talk to my employees about how to handle the situation.”

Customer: “I want to talk to your boss.”

Manager: “That would be the corporate office. I can ask them to contact you tomorrow.”

Customer: “She should be fired. I want to talk to them now.”

Manager: “They are not open this time of night. I will ask them to contact you, or you can use the website to send your complaint.”

Customer: “Why can’t you fire her? I’ll get you fired!”

(This went on the whole time I was checking out. The irate customer wasted more time complaining about the issue than she could have possibly spent in line in the first place. I told the cashier I was so sorry she had to deal with this. When I got home, I went online to send a compliment about the cashier and manager being calm under pressure!)

Unfiltered Story #105171

, , | Unfiltered | February 7, 2018

I had ordered some flavor syrups from a Wisconsin-based online retailer named after a famous painter. The phone call went smoothly with me providing all the necessary information I needed to place the order.
The order arrived in the mail a few days later and I noticed that one of the tamper-proof bands on one of the syrup bottles was broken as if it had been opened so, I called them back to see if they could do anything to remedy this.
Rep, “Thank you for calling [company] Gourmet. How can I help you today?”
Me, “I received my order and one of the seals on the peanut butter flavors has been broken. I was wondering if I could return it and order a replacement.”
Rep, “That sometimes happens in the warehouse. One of the workers must have accidentally dropped it or broken the seal unintentionally. If you want, we can send you a whole new order to make up for it.”
Me, “That’s not necessary. I just want to return this one and hopefully get it replaced.”
Rep, “No problem. We can send you another bottle of the peanut butter flavor. Feel free to either keep the one you have or dispose of it if you don’t feel comfortable using it.”
I gave them the necessary information and they said they’d send it free of charge.
When the shipment arrived, I noticed it was heavier than normal, so, I opened it to find three additional bottles of syrup and a few of the bottle tops that included a pump dispenser.
I called them back and they said I could keep the entire new order they sent me free of charge. Whoever you are, thank you. You’ve really gone over the top to make a customer happy with your brand and service.

Unfiltered Story #102716

, , , | Unfiltered | January 3, 2018

Me: “Thanks for calling [business name]. This is [My Name]. How may I help you today?”

Customer: “Hi, my laptop is frozen.”

Me: “Okay. Do you have a Mac or a PC?”

Customer: “I have a laptop.”

Me: “Okay, but what operating system do you have?”

Customer: “I don’t know.”

Me: “Do you have an apple on the back of your laptop?”

Customer: “It says Toshiba.”

Me: “Okay, you have a PC. Have tried restarting the computer?”

Customer: “No. It’s frozen.”

Me: “Try pushing the power button in the upper left hand corner of the keyboard.”

Customer: “No, that turns it on. You said to restart it.”

Me: “Yes, I did. The button can turn it off and on.”

Customer: “REALLY?!”