Giving Them Credit For Enduring For So Long

, , , , , | Right | August 9, 2017

(I work at a popular home improvement store. During the morning, the fire alarm had gone off and because of it, I am partially deaf. This happens ten or so minutes after the alarm is turned off.)

Me: *picks up phone* “Appliances. How can I help you?”

Customer: *muffled voice & thick accent* “Yes, I mmmph fridge mmmph pick up mmph thirty mmmph house.”

Me: “…I’m sorry, did you say you wanted a fridge delivered to your house in thirty minutes?”

Customer: “Yes. I mmmph mmph like 5 or 6 mmph. Your mmph website mmmph I like mmph want fridge.”

Me: “…sir, we won’t be able to deliver today. Our delivery is pushed out several days, and all of our appliances are delivered from a warehouse in Dallas, so—”

Customer: *muffled voice gets slightly clearer* “Oh, that’s fine. Whenever you can deliver it.”

Me: “Are you wanting to purchase over the phone?”

Customer: “Yes.”

Me: “And you’re paying by credit card, correct?”

Customer: “Yes.”

Me: *begins setting up order despite still having a hard time hearing him*

Customer: “Can I pay for this in like a payment plan? How many months will it take?”

Me: “Well… uh, we have a [Company] credit card. You can get special financing. Six months no interest.”

Customer: “Yes. That.”

Me: “Do you have a [Company] account?”

Customer: “No. How do I get one?”

Me: “Well, you can apply either online on our website or in the store.”

Customer: “Can I apply over the phone?”

Me: “No, sir. The application needs your social security number and state ID, and that is information I am not allowed to take over the phone.”

Customer: “Oh, okay. So, just apply online?”

Me: “Yes. If you go to the top section, there’s a button that says ‘Credit Center.’ Click that.”

Customer: “Let me just make sure I’m on the right website.”

Me: “…sir, you told me earlier you were on our website.”

Customer: “Yes, but I want to make sure it’s the right one. Is it spelled [spells out website]?”

Me: “Yes. That is correct.”

Customer: “Okay, I clicked it.”

Me: “All right. You should see the application page. It’ll probably take you about five minutes. You can call me back when you’re done.”

Customer: *ignores what I’ve just said* “Do I fill out my name?”

Me: “Yes.”

Customer: “And my address?”

Me: “…yes.”

Customer: “And my phone number?”

Me: “…yess…”

Customer: “…and my annual salary?”

Me: “…yesss…”

(This continues on for the entire application and I end up having to stay on the line with him while he waited three minutes for his application to process — which didn’t approve him.)

Hard To Accept That Apology Accepted

, , , , , | Right | July 2, 2017

(I work at a popular home improvement store, specifically the kitchen & bath section which includes appliances.)

Customer: “I need a mini-fridge with a lock and key!”

Coworker #1: “This way, ma’am. Now, the mini-fridges with lock and key are all online and-”

Customer: “Are they the same price as these?!” *points to fridges which range from $150-$400*

Coworker #1: “No, ma’am. They are going to be a bit more pricey, but—”

Customer: “Oh, no. I’m not paying more than $400. That’s ridiculous. Oh! What about this one?!” *knocks on regular size fridge that is $550*

Coworker #1: “Well, that one is not in stock. However—”

Customer: “Then I’m done with this!”

(The customer storms off with her husband running after her. After a minute or so, the customer comes back with a pained look.)

Customer: “I’m sorry for being so abrupt with you. I apologize.”

Coworker #1: *nods* “Well, thank you, ma’am.”

(Customer walks away to join husband.)

Me: “Oh. My. Gosh. A customer just apologized to you. Hey, [Coworker #2], a customer just apologized to [Coworker #1]. A customer apologized!”

Coworker #2: *laughs* “I saw. The husband must’ve said something.”

Coworker #1: “Yeah. I’m glad she did, though. Customers are usually so inconsiderate.”

Me: “A customer actually apologized!”