Unfiltered Story #112837

, , | | Unfiltered | May 23, 2018

(I work at a popular home improvement store. Associates are allowed to give customers up to $50 off items or total transaction. However, there has to be genuine reason for a discount.)

Customer: “Excuse, do you know anything about garbage disposals?”

Me: “Yes, sir. What did you wanna know?”

Customer: “What’s the difference between all of these?”

Me: *begins explaining the basic, most common disposals* “…the 500 is the most popular because it has half horsepower, but better priced than the others. Now, the 900 has three-fourths horsepower, and stainless steel grindage–but, I’d only recommend this if you cook a lot and throw a lot of scraps down the disposal-”

Customer: “I’ll take the 900 for the bulk price.”

(Note: For our disposals, we have a “bulk price” meaning if you buy 3 or more disposals, the price goes down about $20-$30 dollars. In this case, the 900 model is $139, the bulk price is $119.)

Me: “I’m sorry, sir. But, the bulk price is only if you buy 3 or more.”

Customer: “Well, I want that price for just one.”

Me: “Sir, I can’t do that. $139 is the price.”

Customer: “Oh, come on. I spend a lot of money in here. Managers ring me up and take discounts off all the time! That’s why I love this place.”

Me: “Well, sir, I can’t just be giving out discounts without a valid reason. I could get in trouble.”

Customer: “What? No way. Seriously, I buy a lot of washers, dishwashers and I’m always given something off. You all bargain with me.”

Me: “…um.”

Customer: “Just call your manager. Trust me, I know what I’m talking about.”

Me: “Alright. I’ll call him.”

(I call my manager up and low and behold, he says no to marking down the disposal as the bulk price is there for a reason. However, the manager agrees to come and talk to the customer.)

Manager: “So, how can I help you, sir?”

Customer: “Yes, this young lady was trying to upsale me, and I want this model at the bulk price.”

Manager: “Why?”

Customer: *baffled* “What do you mean ‘why’?”

Manager: “I mean, why am I giving you a discount? There needs to be a valid reason.”

Customer: “Valid reason? No, I buy a lot of washers and dryers and you all take money off all the time.”

Me: *finally understanding* “Well, sir, that is because we always have some kind of sale going on for appliances…10% off or Buy More, Save More…but, not on garbage disposals.”

Manager: “Exactly, and I can’t mark merchandise down.”

Customer: “Yes, you can. I’ve seen managers do it before.”

Manager: *sighs* “Technically, I can. But, again, there has to be a valid reason. And, there is none. So, $139 is the price of the disposal. I’m not going to change it.”

(The customer finally gives up and we all walk away. Later, as I am standing with two of my coworkers, the customer approaches again.)

Customer: *whips out phone* “Look! Online that 900 model is $118 on your website. You can match that price.”

Coworker #1: “That was actually a special promotion.”

Me: “Yes. During Black Friday, we received a limited quantity of the 900 models at that price. Those were the only ones that were $118.”

Customer: “But it’s the exact same thing you have here in the store!”

Coworker #1: “Yes, but, like I said, those were on a special promotion.”

Me: “Those specific 900 models have a different UPC code than our regular stock ones. So, even though they’re the exact same thing…our system recognizes them as two separate items. Therefore, two separate prices.”

Customer: “But it says pick up in store!”

Coworker #2: “We sold out of the special promo 900 models two weeks ago.”

Me: “I’m surprised any stores still have them. You can, of course, pick up from there or have it shipped to your house.”

Customer: *huffs* “That’s ridiculous! This is such an inconvenience!”

(Customer storms off back to the disposals. Meanwhile, I get pulled away by a phone call. Coworker #2 deals with another customer. Later, Coworker #1 is summoned by the original customer.)

Customer: “Do any of these come with a power cord?”

Coworker #1: “No. That’s because every house is different. Some have plugs in odd places. Some are hardwired. It’s always different.”

Customer: “Ugh! You know what? I saw the 500 model for $90 on Amazon. I’m just gonna order it online!”

Coworker #1: “Well, good for you, sir.”

Giving Them Credit For Enduring For So Long

, , , , , | Right | August 9, 2017

(I work at a popular home improvement store. During the morning, the fire alarm had gone off and because of it, I am partially deaf. This happens ten or so minutes after the alarm is turned off.)

Me: *picks up phone* “Appliances. How can I help you?”

Customer: *muffled voice & thick accent* “Yes, I mmmph fridge mmmph pick up mmph thirty mmmph house.”

Me: “…I’m sorry, did you say you wanted a fridge delivered to your house in thirty minutes?”

Customer: “Yes. I mmmph mmph like 5 or 6 mmph. Your mmph website mmmph I like mmph want fridge.”

Me: “…sir, we won’t be able to deliver today. Our delivery is pushed out several days, and all of our appliances are delivered from a warehouse in Dallas, so—”

Customer: *muffled voice gets slightly clearer* “Oh, that’s fine. Whenever you can deliver it.”

Me: “Are you wanting to purchase over the phone?”

Customer: “Yes.”

Me: “And you’re paying by credit card, correct?”

Customer: “Yes.”

Me: *begins setting up order despite still having a hard time hearing him*

Customer: “Can I pay for this in like a payment plan? How many months will it take?”

Me: “Well… uh, we have a [Company] credit card. You can get special financing. Six months no interest.”

Customer: “Yes. That.”

Me: “Do you have a [Company] account?”

Customer: “No. How do I get one?”

Me: “Well, you can apply either online on our website or in the store.”

Customer: “Can I apply over the phone?”

Me: “No, sir. The application needs your social security number and state ID, and that is information I am not allowed to take over the phone.”

Customer: “Oh, okay. So, just apply online?”

Me: “Yes. If you go to the top section, there’s a button that says ‘Credit Center.’ Click that.”

Customer: “Let me just make sure I’m on the right website.”

Me: “…sir, you told me earlier you were on our website.”

Customer: “Yes, but I want to make sure it’s the right one. Is it spelled [spells out website]?”

Me: “Yes. That is correct.”

Customer: “Okay, I clicked it.”

Me: “All right. You should see the application page. It’ll probably take you about five minutes. You can call me back when you’re done.”

Customer: *ignores what I’ve just said* “Do I fill out my name?”

Me: “Yes.”

Customer: “And my address?”

Me: “…yes.”

Customer: “And my phone number?”

Me: “…yess…”

Customer: “…and my annual salary?”

Me: “…yesss…”

(This continues on for the entire application and I end up having to stay on the line with him while he waited three minutes for his application to process — which didn’t approve him.)

Hard To Accept That Apology Accepted

, , , , , | Right | July 2, 2017

(I work at a popular home improvement store, specifically the kitchen & bath section which includes appliances.)

Customer: “I need a mini-fridge with a lock and key!”

Coworker #1: “This way, ma’am. Now, the mini-fridges with lock and key are all online and-”

Customer: “Are they the same price as these?!” *points to fridges which range from $150-$400*

Coworker #1: “No, ma’am. They are going to be a bit more pricey, but—”

Customer: “Oh, no. I’m not paying more than $400. That’s ridiculous. Oh! What about this one?!” *knocks on regular size fridge that is $550*

Coworker #1: “Well, that one is not in stock. However—”

Customer: “Then I’m done with this!”

(The customer storms off with her husband running after her. After a minute or so, the customer comes back with a pained look.)

Customer: “I’m sorry for being so abrupt with you. I apologize.”

Coworker #1: *nods* “Well, thank you, ma’am.”

(Customer walks away to join husband.)

Me: “Oh. My. Gosh. A customer just apologized to you. Hey, [Coworker #2], a customer just apologized to [Coworker #1]. A customer apologized!”

Coworker #2: *laughs* “I saw. The husband must’ve said something.”

Coworker #1: “Yeah. I’m glad she did, though. Customers are usually so inconsiderate.”

Me: “A customer actually apologized!”