Unfiltered Story #141650

, , , | Unfiltered | February 25, 2019

(I work the service desk at a well-known retail chain, and often get phone calls starting with, “So I was in your store earlier and I never got this item I bought…” Today I got one of those calls.)
*Phone rings*
Me: “Thank you for calling (store name and town), how may I help you?”
Customer: “Yeah, hi, I was in your store earlier and I bought a discounted pie that I never got.”
Me: “Alright, no problem. Do you remember which register you were at?” (I am prepared to help him locate the register number on the receipt when he starts swearing a blue streak at me.)
Customer: “That ****ing cashier stole my ****ing pie! It was a discounted pie, why the **** would they want it? I ****ing demand my pie and a refund!”
Me: “Sir, if you can just calm down, I can get it from the register and hold it at the service desk-“
Customer: “No, they ****ing stole my ****ing pie! (Insert long string of profanities here. I attempt once more to offer a solution but he cuts me off and continues swearing at me about how I work with a bunch of thieves.)
Me: “Alright sir let me just connect you to my supervisor. Hold on one minute.” *on the walkie* “CSM, can you get the phone call on line one?”
CSM: *picks up the phone, listens for a minute, then hangs up.*
Me: “What was that about?”
CSM: “He wouldn’t stop swearing at me so I hung up on him.” *smiles at me and then walks off to do other things.*

(Update: the pie was brought up to the desk later that afternoon. It cost a whopping $3 and was in terrible condition, and he never came back for it either. All this fuss over a busted up pie that he didn’t even want to return for.)

Unfiltered Story #136288

, , , | Unfiltered | January 7, 2019

I’ve worked at a clothing store for years that has a laid-back return policy. One night while I was working customer service (where the returns are made) the following occurred.

Customer approaches the counter, while a young man who I’m assuming is her boyfriend hangs back about 15 feet. Not once during this interaction does he say a word.
C: Puts a well used purse up on the counter. “I want to return this purse, as I’ve only had it for 6 months and it’s already falling apart.”
Please note it’s stuffed with her belongings still.
Me: Knowing the answer “Do you have the receipt?”
C: “No! All of your ads say you can do returns without receipts.”
Me: This is true, but we need the credit card on which the item was purchased as well as the upc. “Do you have the card that was used to make the purchase?”
C: “No, I had to cancel it due to that (name of other store) thing.”
Me: You wouldn’t happen to still have the tags to the purse?”
C: Very angrily “Of course not. Your ads say your returns are easy.”
Me: “Unfortunately without a upc I physically can not do a return. You can try seeing if you can find  an identical purse in that department and bring that one up to me”
C: gives me a dirty look and stalks away.
I call my coworker in that department to warn her.
She calls me back about 10 min. later to tell me that she also tried explaining to the girl that I needed a upc and gave her a similar purse to bring up to me.
About 20 min. later she returns with the similar purse. Normally I would have called a manger at this point, but she was busy at the moment so I decided to go ahead and scan the tag on the purse to give the girl a store credit for the lowest sale price.
Me: would you like a bag for your things (meaning the things in the purse she was returning).
C: No
I scan the card and complete the transaction. I wait for the purse before I hand her the store credit.
C: stares at me “You mean I have to give it to you??” referring to the purse she wanted to return.
Me: “Um, yes?”
she then proceeds to ask for the plastic bag I had offered and takes her stuff out before turning and stalking off with her boyfriend trailing her.
I then see my manager and tell her the story. She starts laughing.

To Undoodle A Poodle

, , , , , | Right | October 18, 2018

(A woman brings in her dog to get groomed. The dog is a Goldendoodle, a cross between a Golden Retriever and a Poodle.)

Me: “So, what would you like to do for her haircut today?”

Customer: “I don’t want her to look too much like a Poodle.”

Me: “Well, your dog is half Poodle, but I’ll see what we can do.”

The Mutant Kind, Ma’am

, , , , , | Right | October 15, 2018

Customer: *pointing to roast beef dip on menu* “What kind of chicken is this?”

Server: “It’s roast beef, ma’am.”

Customer: “I know what it says, but what kind of chicken does it come from?”

Won’t Be On Hold For Your B.S.

, , , , | Right | September 7, 2018

(I work as a delivery driver for a national pizza chain. The store hours have just ended — it was a Saturday and we close at two am on those nights). Just as I am getting ready to head out on the last delivery of the night, the phone rings.)

Me: “Thank you for calling [Company]; I am sorry; we are closed for the night.”

Customer: “Hi, I would like to order delivery.”

Me: “I’m sorry, but our ovens are off and we are closed for the night.”

Customer: “But I called earlier and was put on hold and no one got back to me. Why didn’t you just say you were closed then?”

Me: “I’m sorry about that, ma’am. Could you tell me when you originally called?”

Customer: “I don’t know, about an hour ago.”

(We hadn’t had any calls except for the delivery I was getting ready to take in the past hour.)

Me: “I’m sorry, ma’am, but we haven’t had any calls in the past hour that we have had to put on hold.”

Customer: “Fine, b****.”

(The customer hangs up and I am about to leave again, and the phone rings. Different number, with a different person speaking, but I can hear the same person in the background.)

Me: “Thank you for calling [Company]! I am sorry; we are closed for the night.”

Customer: “Yeah, I want delivery.”

Me: “I’m sorry, but we are closed for the night.”

Customer: “But I was on hold forever and just finally called back. I want food!”

Me: “I’m sorry, but we are closed.”

Customer: “I was on hold forever and no one came back and now you tell me you are closed? Why can’t you give me pizza?”

Me: “Sir, the ovens are turned off. We are closed. The other location in town is still open, but they will not deliver to this part of town.”

Customer: “You are no help. F*** you.”

Me: “Well, then… sorry you are a dumb-a**.”

Page 1/3123