A Questionable Mood Change

, , , , | Right | July 30, 2020

I work at a community mental health agency as an outpatient counselor, assessing a client’s overall emotional functioning. 

Me: “I have some questions for you today, just to check in and see how you’re doing.”

Client: “You know what? I’m sick and tired of you and your f****** questions. I’m sick of people telling me what to do. I’m not coming back to this f****** place after today.”

Me: “If you prefer not to do this now, that’s okay. You can decide not to do the assessment; I’d understand.”

Client: *sighs* “Fine, I’ll do it. Let’s get this done.”

Me: “Would you say you feel irritable always, often, sometimes, rarely, or never?”

Client: “Never. I’m doing pretty good with that.”

I maintain composure and complete the rest of the assessment.

Me: *Finishing session* “I think we’ve done enough for today. Would you like to meet next week?”

Client: “Sure, this time works because I get out of work at three.”

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Things Are Heating Up Around Here

, , , , , | Working | July 2, 2020

I’ve been stopping at this same [Coffee Shop] for the past seven years. Despite working a few different jobs, it’s the most convenient one between my house and the highway. Not only that, but they actually make a decent cup of coffee considering they’re a chain shop.

Up until last week, I’ve shown up there somewhere between seven and nine am every day, depending on the day. There was even a stretch of time where, since it’s right next to a school, I would skip the fifteen-minute drive-thru line and just walk right in. They caught on and would even have my coffee waiting at the counter. They may have messed up my order twice in this long stretch of time.

Recently, my schedule changed drastically. I now stop in between five-thirty and six am, with a whole different crew working. In the past two weeks, this woman has tried to hand me a large hot coffee four times; I order a large iced coffee.

Each time, I’ve corrected her as politely as possible considering I’m definitely not a morning person. Three of those times, she has made a medium coffee and laughed crazily when I corrected her for a second time. Twice, she has attempted to give me a medium iced coffee; at least she skipped the hot coffee step.

Facepalm.

Six mistakes in about ten days means I really need to find a new coffee place, but I have very minimal options that early.

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Unfiltered Story #197485

, , | Unfiltered | June 19, 2020

A customer came in to return a bedding set she said she had purchased last year. She said that she had taken it to the dry cleaner to have it cleaned for the first time, and the whole thing just fell apart. She had a printout of a picture of the set, as well as one of our store signs showing the name of the pattern, pricing, etc, but no barcodes. When my cashier called me over for assistance, I noticed that both the online printout and the sign itself were dated from 2009. So this woman wanted us to give her the full 2009 value for a bedding set she has been using for 7 years, and for which she had no receipt. She continued to argue with me, seemingly in disbelief that she would not be getting full credit. As it is, my store has a ridiculously lenient return policy as long as we can identify the item, so she was getting over $140 in store credit, when any other retailer would have laughed her out of their store. She also continued to bemoan the fact that she had painted her entire room around this bedding set, and what a waste that is now. As if we should also throw in money for a gallon of paint or something. The crazy thing is that if she had had the actual receipt (7 years old or not), we would have had to give her the full amount paid, as sad and ridiculous as that is.

They Need A Word Filter

, , , , | Right | June 15, 2020

I live in a state that has a rather unique dialect which can lead to confusion.

Customer: “Excuse me, miss, do you carry Briters?”

Me: “I’m sorry, what was that again?”

Customer: “Briters.”

Me: “I’ve never heard of that before. Could you describe what a briter is so I can point you in the right direction?”

Customer: “You know, Briter water filters, for purifying tap water.” 

Me:Oh! You want Brita water filters.”

Customer: “Yes, that’s what I said.”

Me: “Right this way.”

Customer: “You’re not from around here, are you?”

Me: “Actually, ma’am, I was born and raised in this state.”

Customer: “That’s impossible! You don’t talk like you’re from around here at all! You have to be from outta state!”

Me: “I can assure you, ma’am, I’ve lived in this state my entire life.”

Customer: “That’s not possible!”

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You Want This Discount Or Not?

, , , , , | Right | June 11, 2020

Our store usually puts up our sale tags the night before a sale to keep us from staying late or having to come in early the next day and ruining payroll. This often causes some confusion at the register, but we always fix to the advertised price, even a day early. We also know full well what products are on sale and what their prices are. We’re preparing for our end-of-summer sale, which includes 10% off many of our higher-end brands of dog food, but none of them are anywhere near $100. A customer comes up to the till.

Me: “That’ll be [price].”

Customer: “What did [Expensive Food] ring up as?”

Me: “It rang up as originally being [price], but took [amount] off for this cycle’s sale.”

Customer: “The tag said [price $10 lower].”

Me: “Okay, let me check the price list.”

Customer: “It must for the sale you’ve got. You have to give it to me at that price.”

Me: “I understand that, but I need to check on the price. We have a list of the upcoming prices up here.”

After looking, I see that, while the product IS going to be on sale, the price difference is nowhere near the $10 and, in fact, the price from the current sale cycle is lower than that of the following cycle. I explain this to the customer, but he only insists further. I see the manager walk by and ask her what to do. In order to get the guy to shut up, she allows me to change the price to $6 below the original non-sale price, with the $4 from the current sale still being taken off.

Me: “Okay, that’ll now be [new price].”

Customer: *looking smug* “That’s better.”

The customer pays and starts on his way but looks at the receipt and sees what he feels to be an issue. To be fair, our receipts have a weird way of printing sales and discounts at the bottom of the receipt, rather than paired with the item itself, but they have the item number tagged along with the discount amount.

Customer: “This still isn’t right.”

I know exactly what the issue is.

Me: “Okay, let me take a look at it.”

Customer: “See? You charged me [price adjusted for discount]; it should be [lower price].”

Me: “Well, yes, I understand that, but it took that discount off down here; it shows at this black bar.”

Customer: “Well, I still don’t see how that changes anything.”

Me: “Okay, you bought [Food] originally at [price], which we marked down to [lower price], and then you bought [clearance item] at [price], which totals [amount]. Add in the tax, and you get [ total].”

Customer: *Cutting me off* “See?”

Me: *continuing* “And then we took the remainder of the cost from [Food] here at this black bar.”

The customer then just grabbed the receipt and walked off grumbling that it “still doesn’t make any sense.”

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