We’re at the height of the second wave of the health crisis. I have a job in food retail and am thus classified as an “Essential Worker.” We are not permitted to challenge customers on mask-wearing due to an incident in another store where a colleague got punched in the face for stopping a maskless customer from entering the store.
A customer with a full trolley comes into my lane and starts unloading. She’s not wearing a mask, but I am. I’m also behind a Perspex shield. I start scanning through her shopping as soon as it reaches me.
She ducks below the belt and picks up some plastic bags, showing them to me so I can charge her for them. So far, so good. She then stands at the end of my line with her trolley, opening the bags up, licking her finger for each and every bag. I quickly point out a trick that gets our — admittedly finicky — bags open quickly and easily make a throwaway remark about how licking one’s fingers right now is probably not the best of ideas.
She rolls her eyes and scoffs, and starts rattling off conspiracy theories, calling it a “scamdemic” and the works. I groan inwardly and just silently continue checking out her shopping whilst she waffles on. I half-expect her to start on 5G next.
I finally finish and she’s loaded everything into her trolley, I give her the total and she pulls out her wallet.
Lick, ten, lick, twenty, lick, thirty…
I page for a manager.
Me: “I am sorry, but I cannot accept that money from you. Do you have an alternative form of payment? A credit or debit card, perhaps?”
Customer: “What do you mean? This is money. Take my money!”
Me: “I cannot accept money covered in spit. To be frank, it’s gross at the best of times, and unacceptable during a health—”
Customer: “How rude! I demand to—”
My manager walks up just as she’s about to blow a fuse and asks what’s going on.
Customer: “This little snot won’t take my money!”
Manager: “Is this true, [My Name]?”
Customer: “Of course it is! I demand that he take my money!”
My manager raises his hand at the customer and turns to me again.
Me: “It is true; she’s been licking her fingers through the whole transaction. I am not taking cash off her.”
Manager: “Okay… Ma’am, do you have an alternative form of payment?”
Customer: “I have cash! Take the cash! I don’t have a card! Take my f****** cash!”
Manager: “Your cash has already been refused on account of it being a biohazard. If you do not have alternative means of payment, I’m going to have to ask you to leave.”
The customer just splutters and stammers for a moment before turning and grabbing her trolley full of shopping and attempting to push it out the door, resuming her unhinged ramble about the crisis.
Manager: “HEY! You can’t walk out with that without paying!” *To me* “Page security, now.”
I rapidly pressed my page button, setting off the alarm in the warehouse. Two colleagues came sprinting down the store and my manager pointed them at the woman now trying to run out the door with her full trolley.
The police eventually got called when the customer decided that the best course of action when being challenged over the attempted theft of over £100 worth of shopping was to spit in my manager’s face.
You see all sorts in retail.