Wish It Had Taken A Quarter Of The Time

| WA, USA | At The Checkout, Family & Kids, Money, Wild & Unruly

(A mother and her adult daughter come into our store and proceed to be all kinds of trouble to everyone they see, including calling one of my coworkers a “little person” (and she’s around 5’6″, same as they are), knocking a child down with their cart “because she won’t move,” demanding products we don’t have, trying to go into employees-only areas, etc. FINALLY they come up to my register, where they break something and blame it on me, even though it hasn’t even come out of their cart yet. They also lecture me for five minutes about how my job is “not a joke” for no reason. After they go to leave, the mom comes back and wants to cut line and buy a candy bar. I just let her so that she’ll leave faster, and ask a coworker to hop on another register to serve the people who are waiting.)

Me: “Okay, that will be $2.99.”

(She hands me a $5 bill. I open my cash drawer to realize I just ran out of $1 bills. The manager who can get me change has just been called away.)

Me: “Do you mind if $1 of your change is in quarters? I just ran out of $1 bills and it will be a few minutes to get more.”

Customer: “No, that’s fine.”

(I proceed to hand her four quarters, a $1 bill, and a penny: $2.01 change.)

Me: “Here you go. Sorry again about the quarters. Have a good one.”

Customer: “Thanks!”

(Suddenly, the daughter LUNGES at me.)

Daughter: “YOU DIDN’T GIVE PROPER CHANGE! THAT IS NOT THE RIGHT CHANGE! FIX IT!”

Me: “Um, it is the proper change, $2.01. I gave her $1 in quarters because I ran out of bills.”

Customer: “Yes, honey, this is correct. I need the quarters anyway.”

Daughter: “NO! IT IS NOT RIGHT! GIVE HER THE RIGHT CHANGE NOW!”

(I’ve had it with these two at this point, so I take the change back from the customer and lay it on the counter.)

Me: “Okay, let’s count. $1, that is the bill. $1.25, bill plus one quarter. $1.50, bill plus two quarters. $1.75, bill plus three quarters. $2.00, bill plus four quarters. Four quarters makes a dollar, you see? And finally, $2.01; bill plus four quarters plus a penny. That is the correct change.”

(The mother is embarrassed at this point, but doing nothing to stop her daughter.)

Daughter: “NO! IT’S NOT RIGHT! YOU’RE TRYING TO STEAL FROM MY MOM!”

Me: “I literally have no other way I can explain this. I will call a manager.”

(I had to call a manager to confirm to the daughter that I gave her mother proper change. She still didn’t get it, and her mother just dragged her out yelling. How do you make it to around at least 25 years old without knowing four quarters makes a dollar?)

Coupon And On And On, Part 5

| CA, USA | At The Checkout

Customer: “I have a 20% off entire purchase coupon.”

Me: “Okay, sure!” *applies coupon*

Customer: “Which things did it apply to?”

Me: “Your entire purchase, ma’am.”

Customer: “Are you sure?”

Me: “Yes. There are no exceptions on this coupon.”

Customer: “How do I know it did?”

Me: “It shows your total discount right here!” *total discount is clearly 20% off*

Customer: “I don’t believe you. How much did it take off [Item #1]?”

Me: “20%. So around 40 cents.”

Customer: “And [Item #2]?”

Me: “Again, 20%. $1.00.”

(She proceeded to make me do the math for every single one of her 23 items to prove to her that the discount worked. The next customer had a coupon from a former competitor who went out of business three years ago (we don’t coupon-match to begin with) and threw a fit that I wouldn’t honor it. And the one after that had the wrong coupon for her item and demanded to speak to a manager about my “poor service” for not being able to honor it, even though I gave her the proper coupon for her item.)

Related:
Coupon And On And On, Part 4
Coupon And On And On, Part 3
Coupon And On And On, Part 2

Fading Hope For Humanity

| Canada | Food & Drink, Language & Words

(The store I work at has greenhouse, giftware, and women’s clothing departments. I started working in the clothing department a month ago and while I can answer most questions customers have about our department, I’m sometimes uncertain about the answers for other departments.)

Customer: “I’m looking for the fresh farm garden produce.”

Me: “Oh, we actually only have the farm produce on Saturdays.”

Customer: “No, the sign outside says every day.”

Me: *knowing full well that’s not what the sign says* “I’m pretty sure the sign beside the front door says we only have produce on Saturdays. If that’s changed, I wasn’t aware.”

Customer: “No! The sign says every day! Where’s the produce?”

Me: “I’m sorry; I’m quite sure we don’t have any. When we do have it, it’s out on the front lawn.”

Customer: “The sign says every day! Where’s the produce?”

Me: “You know, maybe it changed and I just wasn’t aware. That actually isn’t my department. Let me run and find one of my coworkers to help you.”

Customer: “Oh, just forget it. I’ll find it myself!”

(Later, I went up to the registers to place something on hold for another customer, and that same customer was standing in line to pay.)

Customer: *seeing me* “Oh, you know what? You were right. The ‘Satur’ part of Saturday was just faded.”

(Nice as it was that she acknowledged being wrong, my coworker later told me that she actually had to walk outside to look at the sign with the customer to convince her we only had produce on Saturdays. Also, the letters on the sign are all vibrantly black – no fading.)

Not Very Closed Minded, Part 25

| USA | Time

(A customer walks into the store I work at right as we are closing.)

Me: “Attention shoppers, the time is [time] and our store is now closed.”

(The customer continues to shop and I close one of our two registers. Ten minutes later the she is still there.)

Me: “Attention shoppers, the time is [time] and our store is closed.”

(Five minutes later the customer approaches the counter, and I’m relieved because it is time for me close the last register. However the customer walks past the counter and continues to shop.)

Customer: “I just need to find something to go with this!”

Me: *to Coworker* “Close register one. It’s supposed to be closed by 15 after and we can’t wait any longer.”

Me: “Attention shoppers, the time is [time] and our store is closed.”

(The customer shops for another 10 minutes before she finally comes to the register with her items.)

Customer: “I’m ready to check out now, please.”

Me: “Ma’am, I’m very sorry but all of our registers are closed. I can’t ring you up but I’d be happy to put them on hold so you can come get them tomorrow.”

Customer: *immediately angry* “What? You mean I can’t buy these?!”

Me: “I’m sorry, but not tonight. The registers won’t even let me scan them. I’d be happy to put them on hold for you so you can get them another time.”

(Reluctantly the customer agrees. I walk her out of the store since the doors are all locked. As she is leaving she turns to me.)

Customer: *rudely* “Well, I didn’t even know you guys were closed!”

Related:
Not Very Closed Minded, Part 24
Not Very Closed Minded, Part 23
Not Very Closed Minded, Part 22

Hand-Washing Your Hand Of This Customer

| Dallas, TX, USA | Crazy Requests, Technology

(I was working in a popular discount home decor/supply store at the returns/exchanges desk when a woman approaches with an obviously more than used frying pan.)

Me: “Hello, what can I help you with today?”

Customer: “I want to return this pan; it’s horrible!”

Me: “Okay, well, do you have your receipt?”

Customer: “Of course not! I bought it six years ago!”

Me: “Hmm, well, it doesn’t have any of the original packaging, and with no receipt, there’s really not much I can do here. Do you remember what you paid for it originally?”

(At this point, I’m really just trying to be as nice as I can. Maybe there’s some way I can figure out store credit or something, but I doubt it.)

Customer: “Not that it’s any of your business, but it was six dollars!”

Me: “Really? You bought it six years ago, for six dollars, and you expect it to still be in good condition after years of repeated use?”

Customer: “Those were six hard earned dollars, and I expect them back! This pan is a piece of crap! It should still be under warranty, though!”

Me: “Ma’am, I think they only offer warranties on cookware in a much higher price range.”

(For my own home, I only buy high quality cookware — I would never buy anything from the store I work at and expect it to last longer that a couple of months — so I am familiar with the warranty policies on some of the better known brands of cookware, not that I can even tell the brand without the packaging!)

Customer: “Well, there should be a warranty on this pan. It’s a piece of crap! And you need to refund my money. I shop here all the time!”

Me: *finally giving up* “Ma’am, there’s not much you can expect from a six dollar pan. The fact that you got six years out of it is frankly unbelievable! This is about the best six dollar pan I’ve ever seen. Besides which, there’s no proof you bought it here, as there’s no packaging, and no receipt. I’d be happy to show you where we stock the new pans.”

Customer: “NO! I WANT A D*** REFUND! THIS PAN SHOULD BE UNDER WARRANTY!”

Me: *clueing in on how to end this* “Ma’am, this is a Teflon coated pan. May I ask how you washed it?”

Customer: “The dishwasher. What do I look like, an idiot?”

Me: “Ma’am, Teflon is handwash only; washing it in the dishwasher would void the warranty.”

Customer: “Oh, god d*** it!”

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