Unable To Measure The Condescension

, , , , | Working | January 11, 2020

(All I need is a tape measure. I ask an employee because I am tired and I don’t feel like wheeling around the whole store. I’m a woman in a wheelchair, and the employee seems to be an abled man.)

Employee: “Sure thing, sweetie! Follow me!”

(He leads me to the hardware section.)

Employee: “Now, this is a tape measure.” *grabs one and extends it* “Do you need a biiiig one or a smaaaallll one?”

Me: *pause* “That three-foot one is fine.”

Employee: “Are you sure? Three feet isn’t very long.”

Me: “It’s fine. Thank you.”

Employee:Oooookaaay. It’s only this long.” *fully extends the tape measure*

Me: “Thanks for your help!”

Employee: “Have a good day, sweetie!”

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Unfiltered Story #182247

, , , | Unfiltered | January 11, 2020

*A customer places an order on our website on a federal holiday. We receive the order the very next morning, when we open, and sadly we are out-of-stock. An e-mail is immediately sent to the customer informing them of the issue and offering an exchange to another product.*

Our E-mail: …free upgrade to [superior product]. If you would like to accept this product, please contact us at [contact information].

Their Response: That’s fine, but since it’s delayed I’ll need to change some things.

*I looked at the dates and times of the order. They placed it at Noon on a federal holiday and we contacted them the morning of the very next business day… less than 24 hours later. Given our orders take a day or two to ship out, not to mention several more days to arrive at their location, I’m not sure how fast they were expecting this.*

Entitlement Lasts Past The Crime  

, , , , | Right | January 10, 2020

(Two of us are working the self-checkout at this multinational retail corporation. I have only been with the store a few weeks, but my coworker has been here for years, is regularly scheduled for self-check, and has eagle eyes for the thieves. Our store doesn’t yet have small scanners attached to the self-checkout scanners, so customers with large items like dry dog food or 24-packs of water must lift the entire item up to the immovable scanner. We know this is more work, so we often sweep by and offer to help the customer with items like these. My coworker sees a woman in her 40s or 50s checking out alone and offers to help her with the pack of water bottles on the bottom of her basket. The woman refuses, so just as a check, my coworker slips over to the security guard, points the customer out, and asks him to make sure and check her receipt to see that she scanned the water. Sure enough…)

Security Guard: *leading the woman back to the cashier’s register at self-checkout, where I happen to be standing* “Don’t worry, ma’am. She’ll help you check out.” *to me* “She just needs the water scanned.”

Me: “All right, thank you. Don’t worry, miss; we’ll have you out of here in no time.”

Customer: “Does he always do that?”

Me: “Do what?”

Customer: “Demand to see customer receipts!”

Me: “Well, yes, that’s actually a large part of his job.”

Customer: “Well, it’s rude! Why would he suspect me of stealing anything?”

Me: *internally* “Uh… because you were? Exactly what moral high ground do you think you have here?” *externally* “I’m sure he didn’t suspect, you, ma’am; he’s just required by the store to check a certain amount of receipts each shift, and he always checks baskets with large items like packs of water bottles, especially if they’re below the basket, because those are easily forgotten. Even us cashiers can easily forget them.”

Customer: “Well, he shouldn’t do that! Look at me! I’m clearly respectable, and I deserve to be treated better than this!”

(The customer left without lingering after receiving her receipt for the water, but godd***, you’d think she’d been wrongfully accused of stealing instead of getting caught red-handed.)

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Was Not The (T)Reason Most Quit Retail

, , , , , | Working | January 10, 2020

(At my mom’s former job, she had a coworker that no one really liked, but the boss thought he could do no wrong. One day, he goes on vacation to his home country and never returns. No one gives it much thought until a few months later, when my mom tells me this:)

Mom: “Remember [Coworker]? We find out what happened to him. He got arrested.”

Me: “Oh, yeah? For what?”

Mom: “Political treason against [Country]. He’s in federal prison.”

(Admittedly, not what I was expecting.)

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Back Of The Line, Back Of Their Thoughts

, , , | Right | January 10, 2020

(I live in New Mexico and a lot of people here only speak Spanish. I, unfortunately, speak almost no Spanish, though I know I should learn more. A busy period has just hit and the lines on all the registers have quickly grown. I have greeted the next customers in line, who smiled and said something in Spanish. I finish up the purchase without the pressure of having to make small talk and give the total, gesturing towards the screen that gives the total to indicate that I’m done. The two customers together that were next in line just stand there not moving. I have repeated the total a couple of times, hoping to get things moving, but at this point, we’re all just standing around waiting for the order to be paid for.)

Manager: *who sees that my line has stalled* “What’s up, [My Name]?”

Me: “I don’t know. I’m waiting for them to pay, but I don’t speak Spanish, so I’m not sure what the holdup is.”

Manager: “Ah, okay, let me go grab someone who speaks Spanish.”

Coworker: *converses with customers in Spanish* “They say that’s not their order.”

Me: “Oh! It was the next one on the belt! I don’t know whose it is, then.”

(My manager, my coworker, and I start looking down the line. A customer in the back of the line notices the holdup and confusion, and then sees the large mirror waiting in the bagging area.)

Back Of The Line Customer: “Oh, are you all waiting on me? That’s my stuff!”

(My manager and coworker leave, and I’m a bit flummoxed about what just happened.)

Me: “Sorry about that. Your total is [total].”

Back Of The Line Customer: “I thought you’d just put my stuff off to the side! I went to get my mother.”

Me: *internally* “I see hundreds of people a day and there are half a dozen people in this line right now. You couldn’t have said anything?! You couldn’t have told me you needed to come back and to set your stuff aside? I glanced back to see how big my line is; I don’t have your face or purchase memorized. What, did you tell the customers behind you who clearly didn’t understand a word you were saying nor could communicate it to me?! Were you just standing back there waiting in this unmoving line for five minutes as I waited for this poor couple to pay for your stuff that I didn’t know wasn’t theirs? What?! Who does that when they’re next in line?”

Me: *out loud* “Haha, nope. Well, have a nice day!”

(I was pretty embarrassed about not catching that it wasn’t their order even though they were standing next to it and waiting at the pay screen instead of by their order on the belt, but luckily none of the customers in line commented on it to me!)

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