Going To Give You A Mall-ing

, , , | Right | June 8, 2017

(I work in a clothing store in a large mall. My store specializes in women’s work clothes. We only have a small section of casual clothing, like jeans. We often get asked by customers where other shops in the mall are. A lady just finished trying on some clothes in our fitting room.)

Customer: “Do you have any lucky belts?”

Me: “Excuse me?” *puzzled by what she meant by lucky belts*

Customer: “Do you sell lucky belts. You know, Lucky Brand Belts?”

Me: “Oh, no, sorry. We only sell our own brand here. Sorry.”

Customer: “Do you know where I could find them? I live out of town and don’t know the mall.”

Me: “Sorry, I don’t know. Probably a store that specializes in jeans or belts, or a store that carries that brand.”

Customer: “So what store?”

Me: “I don’t know.”

Customer: “WHAT? You don’t know? Why not? I don’t live here. Where can I find Lucky belts?”

Me: “I’m sorry, I don’t know. I don’t shop for that brand myself, and have no idea where you would find a specific brand like that aside from the jean stores [Store #1] and [Store #2] upstairs. But I don’t know if they would have it.”

Customer: “Why is it so hard for you to tell me where to find them? You’re useless!”

Me: “Well, we don’t carry them. My job is to know what is sold in this store, not the entire mall.”

(She went and asked another associate who gave her a similar answer before she got frustrated at our staff not knowing where another company sold their items.)

Making A Display Of Themselves

, , , , | Working | June 7, 2017

(My manager tells me she needs a display made with a certain item of stock.)

Manager: *holding up Stock Item #1* “I think this will look good. You can bunch up the front like this.” *demonstrates with her hands* “Oh, and you will need to get [Stock Item #2] to go under it. I’m so glad that corporate is finally giving up on their strict ruling about these things. It doesn’t matter how we do them now.”

(I start setting the display, using the exact item she had and bunching it up the way she told me. Several people comment how good it looks.)

Manager: *coming back* “[My Name], what are you doing? That’s not the way it’s supposed to be done. You aren’t even using the right item. It’s supposed to be done only with [Stock Item #3] that corporate has specified, and it’s not supposed to be bunched up like that. It’s supposed to be tight. Haven’t you done this before? Where’s the paperwork I gave you to follow? You are supposed to be following only the rules laid out by corporate.”

Me: “You didn’t give me any paperwork and I used what you told me to use. Also, I haven’t done it for a long time especially since the new rules came in, which you told me didn’t matter anymore.”

Manager: “Well, they do matter; I’m not going to get in trouble just because you don’t want to follow the rules.”

(This happened quite often.)

All Sugar And No Sweetness

, , , , , , | Right | June 7, 2017

(I work for a large chain retail store as a cashier. A customer and her daughter come to my line and unload their groceries. A bag of sugar is in the middle of her items. I get to the sugar.)

Customer: Oh, no, don’t scan that yet! There’s a hole in the top of the bag!

Me: *inspects the bag carefully for a while until I finally find perhaps the tiniest hole I’ve ever seen* “Okay, I see what you mean. I’m sorry about this; would you like to go and get a new bag while I scan the rest of your items?”

Customer: “H*** no! You have to get me a new bag yourself! It’s your d*** job!”

(A Customer Service Manager, or CSM, has to be the one to go back and replace the item. However, it’s an extremely busy day and half of them are already on the registers, so it takes a bit for one to show up. During this time, the daughter repeatedly offers to go get the new bag, but the mother refuses.)

CSM: *finally shows up* “Ma’am, are you sure you wouldn’t like your daughter to go get the bag?”

Customer: “IT HAS TO BE YOU! IT’S YOUR JOB!”

(The CSM leaves to get the sugar, while I continue to scan the rest of the items. The customer refuses to let me scan the bag of sugar, stating she won’t pay for the ‘tainted’ bag even if she gets a ‘fresh’ one. The code is the same for the sugar anyway, which I try to explain, but she won’t have any of it. Eventually the CSM comes back and I finish the transaction. A couple hours later, the daughter comes through my line again.)

Customer’s Daughter: “Hi, I wanted to apologize for my mom’s behavior before. She knew about the hole the entire time and she just wanted to make a scene. She said, and I quote, ‘I wanted to show them what a white ghetto b**** is.’”

You Can’t Teach An Old Grandma New Tricks

, , , | Friendly Related | June 6, 2017

(My friend has brought his Catahoula Leopard Dog to a pet friendly store in his hometown. A young girl approached him.)

Girl: “Can I please pet your dog?”

Friend: “Sure! He’s very friendly!”

Woman With Girl: “Don’t touch that dog! It’s a pit bull!”

(Catahoula Leopard Dogs come in a variety of colors. This one happens to be blue merle ‘leopard pattern.’)

Friend: “No, ma’am, he’s a Catahoula Leopard Dog.” *to Girl* “But your grandmother is right; you should never pet a dog you don’t know without asking first.”

Woman With Girl: “I’m her MOTHER!”

Friend: “Oh, I’m sorry; I guess we were both mistaken today.”

(The mom and kid walked away after that, the mom in an angry huff.)

As Clear As Black And White

, , , , , | Working | June 6, 2017

(My manager leaves me a list of jobs to do, one of which is to merchandise some new products. He leaves a picture of how it’s supposed to be set up. A few days later a representative from our corporate offices comes in and sees the display, after which she leaves.)

Manager: “[My Name], who did the set up for this?”

Me: “I did. Why?”

Manager: “Well, I just got told off because it was set up wrong. I have to write you up”

Me: “What was wrong with it?”

Manager: *points to one shelf out of five* “On this shelf the colours aren’t in the right order.”

Me: “You’re kidding?”

Manager: “No, I gave you a picture to follow and you didn’t follow it.”

Me: “Yeah, you gave me a picture all right. It was black and white. I tried looking for a colour copy of it. Where was that?”

Manager: “Oh, I took that home… Oh… I’ll let you off this time.”

(I’m so lucky to have a considerate manager… not.)

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