A Taxing Customer, Part 3

, , , | Right | September 17, 2020

A cashier calls for an available manager to the register. I’m one of the three available managers on duty, so I walk up and ask what I can help with.

Cashier: “We have, um, a little problem.”

Customer: “No, we don’t. He just doesn’t understand, and you probably won’t, either, that I don’t have to pay tax because of agricultural reasons.”

Me: “Yes, sir, I understand. Do you have a tax-exempt account with us? If not, we can set you up if you have a tax ID number with you.”

Customer: “No, I don’t have to have any of that. I don’t have to pay tax.”

Me: “In order to set you up—”

Customer: “You must not be a manager, then; get me a real f****** manager.”

Me: “Okay, sir, I will get my store manager; she will tell you the same thing—”

Customer: “No, you’re just a liar. You’re not a f****** manager.”

Me: “Okay, I’m sorry you feel that way; let me get her.”

I went and got the store manager. She told the customer the same thing I had, and he told us we were wrong and we would find out when he called corporate. He bought his items and paid tax, and we loaded his items, and he acted all nice and said he wouldn’t have had to give us a hard time if we would’ve just listened and done it his way.

Related:
A Taxing Customer, Part 2
A Taxing Customer

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Heavy Duty

, , , , , | Right | September 17, 2020

My store has just gotten used railroad ties in and they’ve gotten pretty popular with customers for use on farms. I’m a small female, and though I’m used to doing heavy loads, these can be tricky as the ties are probably about 200 pounds each. 

Today, one customer buys ten of them. I go out with the forklift and get ready to load these on a trailer. The customer — a big farmhand kind of guy — greets me, I sign his receipt, and… he gets back in his truck.

I don’t have an issue loading heavy stuff, but people normally tell me why they can’t help — bad back, not allowed to lift, etc. — but this guy said nothing else and got into his truck to talk with his wife. Okay. 

So, I proceed to load the first couple ties onto the forklift, drive it over to the trailer, and start to unload. One tie slips and falls right onto my foot. I scream in pain, keeping obscenities from bursting out of my mouth, but I keep working. 

The windows are down and I know they can hear me, so I know my pain is being ignored. 

As I limp back to the forklift to get the last few ties, my boss’s husband comes over, as he was getting something from the lot we were next to, and offers to help me out. I take his help, gratefully, and we get the last of them in the trailer. As the last one lands on top, the customer calls out, “Have a great night!”

He couldn’t be bothered with cries of pain but offers a thanks when he gets what he came for?

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Thinking Outside The Box, Part 7

, , , , | Right | September 17, 2020

I have owned a small shop that sells local items for over twenty years. It is located near a large university and is surrounded by expensive neighborhoods, so we have three general groups of customers: college students, wealthy locals, and tourists. Over the years, I have grown weary of bad customers, and our policy now is to dish out whatever we are served. This goes over well with the college students, who are some of our best customers. The others, though?

Customer: “Can you open this box so I can inspect what’s inside? I’m buying it for my daughter’s dorm room.”

Me: “Absolutely!”

I open the box and let her inspect everything inside. She hands the box back to me and says she’s going to look around and then buy the item after. I go back to serving other customers.

Customer: “I tried looking for another one of those, but I can’t find any. Do you have any more?”

Me: “Unfortunately, the local seller that made that recently died, so this is literally the last one we have. Did you need more than one? Maybe I can find someone who could produce something similar.”

Customer: “No, I just didn’t want to get the one that was already open.”

I look back at the box, which I just opened for this same customer just a few minutes ago. It has been taped shut, and the tape has not been disturbed.

Me: “What?”

Customer: “That one’s tainted! I wanted a fresh one!”

Me: “Ma’am, you are the only one that has handled that item since we received it.”

Customer: “Well, it’s tainted! You shouldn’t sell opened items!”

Me: “It’s not a perishable item. It’s not a hygiene issue. The product was in perfect shape and you were satisfied with it.”

Customer: “That’s not the point!”

Me: “Yes, it is. I’ve had enough of this. Get out.”

And with a huff, she did leave. That last product, opened box and all, sold by the end of the week.

Related:
Thinking Outside The Box, Part 6
Thinking Outside The Box, Part 5
Thinking Outside The Box, Part 4
Thinking Outside The Box, Part 3
Thinking Outside The Box, Part 2

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Pontiac Whack

, , , , | Right | September 17, 2020

I am a store manager for a car audio store. A spry, clear-eyed, old woman walks in.

Customer: “I want a new CD player for my car.”

Me: “What kind of car do you drive?”

Customer: “Oh, a Pontiac Goole.”

Me: “Pardon me, a what?”

Customer: *A little testy* “A 06 Pontiac Goole! Young man, I assume you are a professional and have experience working in many cars and especially cars made in the USA. I happen to drive an American car which is a Pontiac, are you familiar with that brand?”

Me: “Yes, I am very familiar with every model Pontiac has ever made, and never in 26 years have I ever heard of a Pontiac Goole.”

Customer: “That’s absurd! How can you call yourself a professional when you have never heard of a Pontiac Goole?”

Now it starts to get real and customers are starting to tune into what is going down.

Me: “Is your car here now?”

Customer: “Certainly! I was hoping to get a new CD player but you inspire no confidence in your knowledge of vehicles or your customer service.”

Me: “Please, can I see your Pontiac Goole for myself?”

Three or four customers want to see this too, because they know cars and they have no idea what a Pontiac Goole is either. Out we go and there in my parking lot…

 …is a 2006 Pontiac 600LE.

 I then have to show her it is a Pontiac 600LE. We walk back in the store with tears down our face from laughing so hard. She was a peach and bought a new radio and then returned the next day with fresh baked cookies and brownies for the staff. She still drives and stops in every now and then with her Pontiac “Goole” and we still laugh.


Tell your tale for us! Have you been able to prove a customer wrong? The NAR community would love to read it! Submit your story and help us to bask in the karma!

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The Tide Pod Has Turned, Part 2

, , , , , | Right | September 17, 2020

I’m standing behind this gem in line.

Cashier: “Did you find everything all right today, sir?”

Customer: *High-pitched mimicking* “’Did you find everything all right?’”

The customer scoffs.

Customer: “NO! You a**holes always do this! You falsely advertise an item you never have in store!”

Cashier: “I’m sorry to hear that, sir; what didn’t you find?”

Customer: “[Brand] laundry detergent.”

There’s a huge display of it right by the register.

Cashier: “Oh, actually, sir, I can help. We have a display—”

Customer: “No, you don’t. I searched this whole d*** store!”

Cashier: “Sir, if you’d just look—”

Customer: “NO! Shut up, you stupid b****, and do your d*** job! Stop falsely advertising s*** you don’t have!”

The customer turns to me.

Customer: “Can you believe this bulls***?”

Me: “I can’t believe a full-grown man is having a temper tantrum over laundry detergent that’s literally three feet away from him, which he’d have known if he hadn’t been such an a**hole when the cashier was trying to help him. Pay for your stuff and go; some of us have better things to do than verbally abuse the cashier.”

The customer turns bright red, pays, and storms out.

Me: “How many times has that happened since the sale started?”

Cashier: *Exhausted* “So many times.”

Related:
The Tide Pod Has Turned

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