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Fails To Plant The Concept

| IL, USA | Home Improvement

(I get to have this conversation at least once per work-day.)

Customer: “Do you work here?”

Me: “I’m the plant vendor. If you have a question about the flowering plants, I can help you.”

Customer: “Great. Can you help me with the lawn mowers/barbecues/pots?”

(Said with varying levels of politeness.)

Me: “I work with the plants…”

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Grant Me The Patience To Teach Them Patience

| IN, USA | At The Checkout, Bad Behavior, Popular

(The store I work at does not have the conveyor belts at the registers like a lot of the more well-known stores, so there is very little counter space, and with people being in a big hurry all the time, customers who are next in line put some of their stuff up on the counter before I’m even done with the first customer. An older lady comes up, and is checking out, when another lady comes up behind her, and puts her item on the counter. With how close she is getting with the first customer, I assume they are related, or together, so I just keep doing my job. Customer #1 has just finished paying, and is getting her stuff together, getting ready to leave. While she is doing that, I go ahead and ring up Customer #2’s item. I tell her the total, and Customer #2 looks at Customer #1.)

Customer #2: “Excuse you, can you get out of the way? I’m trying to pay.”

(Customer #1 finishes what she was doing, and without saying anything, walks out the door. I now realizing they weren’t together and start getting annoyed at Customer #2’s attitude towards Customer #1.)

Customer #2: *glares at Customer #1 as she walks away and, when she turns back to me, she says annoyed, and rudely* “Can you believe some people? I don’t understand why people just stand there in the way when people are trying to pay.”

Me: “Well, you know, there is a way around that.”

Customer #2: “Really? What’s that?”

Me: “Patience.”

(She glared at me without saying anything while I handed her her receipt. I turned around and walked away, and then she left. It felt good putting her in her place.)

icon_extrastupid

Time To Ship Them A Brain

| CA, USA | Extra Stupid

(I am a manager at a large retail chain store and am called over to the guest service desk to assist a customer.)

Customer: “I did an in-store pick up order but I didn’t know these items would be so big… Can I take them off the order?”

Me: “You would need to cancel your whole order and we can ring you up right now for the stuff you do want.”

Customer: “But online I got free shipping…”

Me: “What do you mean?”

Customer: “If I buy them here I won’t qualify for the free shipping…”

Me: “…?!”

(I give the guest a bewildered look and he looks back at me puzzled.)

Customer: “Do I have to pay for shipping now?”

Me: “You don’t pay shipping for in-store pick up, sir.”

Customer: “Are you sure?”

Me: “Yeah…”

Customer: “I don’t wanna risk it. I’ll just take the large items. No worries. Thanks!”

(Am I missing something?!)

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Going To Leave This One Open-Ended

| Australia | Bad Behavior

(I’m doing face-up (straightening stock so it looks tidy and full) at the department store. I walk around the corner and into a new aisle, only to see a lady trying to open the sealed box of a flat-pack bookcase.)

Me: “Can I help you there?”

Customer: “I just want to get out the instructions to check something.”

Me: “Oh, okay.”

(I figure that’s all right but decide to keep an eye on her in case she tries to steal a piece from the box (sadly, this has happened before). She opens the box carefully, takes out the instructions, reads them, puts them back in, then seals the box back up and puts it back.)

Me: “Not what you were after?”

Customer: *as she pulls out another box of the same bookcase* “Oh, no, it is! I just don’t want that one. It’s been opened!”

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Give Them An Inch And They’ll Just Be Confused

| Sacramento, CA, USA | Extra Stupid

(I work for a salon furniture company and this customer has called in asking about the width of an item.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”

Customer: “Hi, I was calling about [Item]. What is the width? It says 46.5″ but how long is that exactly?”

Me: “The width is as listed. The 46.5 inch measurement is correct.”

Customer: “Yeah, but how long is that? How long is 46.5 inches? How long is that exactly?”

Me: “It is exactly 46.5 inches, sir. That is the exact measurement.”

Customer: “No, how long is that exactly? Like I know is says 46.5 but how long is that??”

Me: “It is just under 4 feet, sir.”

Customer: “Cool, that is all I needed to know. Could have said that the first time.”

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