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Toying With The Welfare State

| NH, USA | At The Checkout, Bad Behavior, Holidays

(I’m the toys’ department manager at a major retail store. When an item gets damaged we do a special mark down on it to try to sell it. We can do this two times before the price is brought to zero and we throw it out. A lady comes up to me with a toy that has been marked down and I clearly write “as is” on the tag.)

Customer: “This toy is ripped open and dirty. Can you take some money off it for me? ”

Me: “No, ma’am, I’m sorry. It’s already been marked down and clearly states the product is being sold “as is.” I’m not taking any more off.”

Customer: “Well, I see there are two stickers on it! The one on the bottom says 35% off and the one on top says 25% off! Why is the lesser one on top?”

Me: “When I first marked it down it took 35% off the original price. Since it didn’t sell I did another mark down on it for 25% off the previous 35% off price. On top of that the toy was already on clearance before it was marked down. You are getting a $30 toy for $5.72 right now. If I take any more off the system will automatically delete that toy out of our inventory and I will have to throw it away.”

Customer: “Well, I live on welfare and don’t have that much money! What do you suppose I do for my son for Christmas?”

Me. “The local church has a program that gives low income family’s new clothes for Christmas and there is always Toys for Tots. You could try them if you have difficulty affording presents.”

Customer: “You just think I’m white trash, don’t you? That’s why you won’t take more money off for me! You think you’re better than me because you have a fancy job and no kids to support! You don’t know how rough Christmas time is when you have kids!”

Me: “Actually I have a four-year-old son.”

Customer: “WELL, I’M NOT DEALING WITH YOUR ATTITUDE JUST BECAUSE YOU THINK I’M WHITE TRASH! I COULD WORK HERE IF I WANTED A JOB!”

(She then threw the toy on the floor and stormed away…)

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You Hanukkah’t Win, Part 2

| Lake George, NY, USA | At The Checkout, Bad Behavior, Holidays, Religion

(My boss is finishing a transaction at the register. The customer has been rude and difficult the entire time that she’s been in the store. I am on the register next to her, looking something up for another customer.)

Boss: “Thank you for coming in today and have a happy holiday!”

(The lady’s face goes beet red and she starts yelling.)

Customer: “YOU SAY MERRY CHRISTMAS. I AM CHRISTIAN AND THIS IS AMERICA AND, GODD*** IT, YOU SAY MERRY CHRISTMAS!”

(My boss’s eyes go wide.)

Boss: “Ma’am, please stop yelling.”

Customer: “I WILL NOT STOP YELLING.” *customer turns to me* “You must agree with me!”

Me: “Ma’am, I don’t really have any say in this.”

Customer: “YOU WILL AGREE WITH ME!”

Me: “Ma’am, you misunderstand. I’m Jewish.”

(The customer looks between my boss and me and then storms out.)

Boss: “Have I told you lately that I love you?”

Related:
You Hanukkah’t Win

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You Hanukkah’t Win

| CA, USA | Holidays, Religion

(Most customers I get appreciate being wished a Merry Christmas and wish me one in return, which I thank them for. I get one rather aloof customer at my register.)

Me: “There you go, ma’am, and Merry Christmas.”

Customer: *sneers* “I’m atheist. I don’t celebrate Christmas.”

Me: *very excitedly, with a big smile* “I’m Jewish! Neither do I!”

Customer: *stares at me blankly*

Me: *waves* “Merry Christmas anyway!”

(She was too confused by my energy to say anything else and just left.)

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Candy Cane Disdain

| FL, USA | Holidays

(I work in a popular candy store. For major holidays, we have chocolate statues, such as turkeys for Thanksgiving, stuffed with candy pieces. For Christmas this year, we have snowmen. It’s December 23, and a woman comes into the shop.)

Customer: “Hi, I need something for a Christmas present.”

Me: “Yes, ma’am. We have several baskets on our shelves, varying in price, and our foils are buy one, get one free.”

Customer: “Do you have any of those?”

(She points to the last snowman, who is currently on display in a little bell jar. He’s defective, and has been on display for a month, so we cannot sell him.)

Me: “Unfortunately ma’am, he is our last one, and I cannot sell him. But we have several other—”

Customer: “What?! How can you not have any left two days before Christmas? You’re a candy store; you should always have them!”

Me: “Ma’am, we only make a limited number of them per holiday, and they sold out last week.”

Customer: “You should have them! You’re a candy store!”

(She stomped out without buying anything. Two hours later, my boss mentioned a call from an irate customer who claimed we were “sold out of everything!” and I’m willing to bet it was her.)

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Unhappy Holidays, Part 5

, | Houston, TX, USA | Holidays

(I’m the manager at a small neighborhood cell phone shop in the most diverse city in the US. On any given day, I encounter customers from a good dozen different cultures. More than half of my customers are originally from another country or are the first generation born here, and a good percentage of them are Muslim, Buddhist, or Hindu [as is our store owner], and I’m an atheist. I absolutely love the holidays, all of them. Celebrating for any reason is awesome to me, and I like to include everybody so I say “Happy Holidays” unless someone beats me to it and says “Merry Christmas,” then I say “Merry Christmas to you, too.” It is the Sunday before Christmas.)

Me: *to my customer as she and her mother open the door to leave* “Thank you for choosing [Carrier]. You’re going to love the service and if you need any help or have any issues you can stop by anytime and we’ll be glad to help you out. Have a great day and Happy Holidays!”

Customer’s Mother: “It’s Merry Christmas! Merry CHRIST-mas! Not happy holidays. Christ is the reason for the season. We just had the most beautiful service at church about how nobody respects Christ during Christmas anymore!”

Me: “Yes, ma’am, Merry Christmas to you, too!”

Customer: “You don’t have to be so rude, Mom. Maybe she’s Jewish!”

Related:
Unhappy Holidays, Part 4
Unhappy Holidays, Part 3
Unhappy Holidays, Part 2

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