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A True Halloween Horror Story

| Stroudsburg, PA, USA | Bad Behavior, Liars & Scammers

(I work at a small, family owned, specialty Halloween store. We help customers with special effects makeup, costumes, and various other items.)

Customer: “How do I use liquid latex and the bruise wheel?”

(I spend 45 minutes explaining exactly how to do the look he was going for while his kids run around the store. When I finish the sample, he takes a picture of it on his phone.)

Customer: “Great! I’m going to go to [Chain Competitor] now! Your prices are way too high!”

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Not Very Closed Minded, Part 19

| UK | Crazy Requests, Time

(It’s about half an hour before the shop I work in opens, and currently we’re just setting up for the day. All of the lights are off, and on all of our doors we have clear signs with our opening hours, as well as signs saying “CLOSED.” All of the doors except for one are locked. A customer walks in through the only open door, after having tried to open all the other locked ones, and picks up a basket.)

Customer: “Why is it so dark in here?”

Me: “Oh, sorry, ma’am, we’re not actually open yet. I’m going to have to ask you to come back later.”

Customer: “What? That’s ridiculous. How was I meant to know you weren’t open? Your door would be locked if you were ACTUALLY closed!”

Me: “Well, with all due respect, ma’am, how would our staff get into work if the doors were all locked?”

(She left, but still couldn’t understand why we had to have a door open for staff to get in.)

Related:
Not Very Closed Minded, Part 18
Not Very Closed Minded, Part 17
Not Very Closed Minded, Part 16

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PayPal Payback

, | Bad Behavior, Money

(I know the owner of a cleaning supplies company whom I see every week at a networking group. One day, I place an order on his website for some toilet roll and a few other cleaning bits and bobs. I realise shortly after that I put the wrong delivery address (the address I put is outside his area of delivery) so I email him to let him know. I don’t hear back. A few days later I see him.)

Me: “Hi, [Owner]. I put an order through on your website, but I put the wrong address. I emailed you. Did you see it?”

Owner: “Oh, no, my email’s been down. Email me your details and I’ll sort it out.”

(I resend the email. When I see him the next week…)

Me: “Hey, did you get that email I sent you about my order?”

Owner: “I’ve just got a new secretary and I’m training her to deal with my emails. She mustn’t have got to that one yet. Write it down for me now.”

(I do so. The next week…)

Me: “Hi, [Owner], I still haven’t heard from you regarding my order…”

Owner: “My new secretary is s***. Sorry, send me another email, this time on [new email address]. I’ll sort it out.”

(This continues for about two months. Eventually I ask for my money back.)

Me: “Look, it’s been a while. I’ve bought some toilet roll. Can I just have my money back? I paid Paypal.”

Owner: “Sure, I’ll just reverse the transaction.”

(Lo and behold… next week…)

Me: “Hey, I haven’t got my refund yet.”

Owner: “Oh, yeah. How much was it again?”

Me: “About £30.”

Owner: “I’ll bring cash next week.”

(It took three more weeks for me to get my money back.)

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Fails To Plant The Concept

| IL, USA | Home Improvement

(I get to have this conversation at least once per work-day.)

Customer: “Do you work here?”

Me: “I’m the plant vendor. If you have a question about the flowering plants, I can help you.”

Customer: “Great. Can you help me with the lawn mowers/barbecues/pots?”

(Said with varying levels of politeness.)

Me: “I work with the plants…”

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Grant Me The Patience To Teach Them Patience

| IN, USA | At The Checkout, Bad Behavior, Popular

(The store I work at does not have the conveyor belts at the registers like a lot of the more well-known stores, so there is very little counter space, and with people being in a big hurry all the time, customers who are next in line put some of their stuff up on the counter before I’m even done with the first customer. An older lady comes up, and is checking out, when another lady comes up behind her, and puts her item on the counter. With how close she is getting with the first customer, I assume they are related, or together, so I just keep doing my job. Customer #1 has just finished paying, and is getting her stuff together, getting ready to leave. While she is doing that, I go ahead and ring up Customer #2’s item. I tell her the total, and Customer #2 looks at Customer #1.)

Customer #2: “Excuse you, can you get out of the way? I’m trying to pay.”

(Customer #1 finishes what she was doing, and without saying anything, walks out the door. I now realizing they weren’t together and start getting annoyed at Customer #2’s attitude towards Customer #1.)

Customer #2: *glares at Customer #1 as she walks away and, when she turns back to me, she says annoyed, and rudely* “Can you believe some people? I don’t understand why people just stand there in the way when people are trying to pay.”

Me: “Well, you know, there is a way around that.”

Customer #2: “Really? What’s that?”

Me: “Patience.”

(She glared at me without saying anything while I handed her her receipt. I turned around and walked away, and then she left. It felt good putting her in her place.)

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