icon_awesomeworkers

In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

icon_checkout

Serving The Grinch

| England, UK | At The Checkout, Bad Behavior, Popular

(I work in a cheap card shop that becomes so busy on Christmas Eve that the queue stretches around two aisles. A customer appears from the other end of the shop, approaches my till and shoves a card at me.)

Me: “Sorry, sir, the end of the queue is over there.”

Customer: *looks* “…and?”

Me: “So, you need to wait at the end of the queue.”

Customer: “I don’t do queues.”

(He looked very proud of himself, as if this was an extremely witty comment.)

Me: “Well, you’re going to have to ‘do queues’ just this once, because I’m not going to serve you when you pushed to the front.”

Customer: “But I only have one thing to pay for.”

Me: “So do the twenty-odd people standing behind you.”

Customer: *glares at me and goes to the end of the queue*

icon_homeimprovement

Sadly The Laws Of Physics Are Rock Solid

| USA | Crazy Requests, Home Improvement

(My company sells materials for landscaping, patios, etc. We just sell the material; we don’t install it.)

Me: *answering phone* “[Business].”

Customer: “Hi, I need to get a small dump truck of river rock delivered to [Address].”

Me: “Absolutely. It will be [amount] and we can get it delivered this afternoon, if that works for you?”

Customer: “Okay. Will he be able to get in the backyard?”

Me: “As long as there are no fences or trees in the way he should be able to, but he’ll have to look at it when he gets there.”

Customer: “My gate is four feet wide. That’s enough, right?”

Me: “No, sir, he usually needs gates to be eight-ten feet wide depending on the area. If that’s the only way to get to your backyard, unfortunately he will have to dump your rock in the front yard.”

Customer: “Okay, well, he’ll just need to wheelbarrow it into the backyard for me, then.”

(Keep in mind, we just sell and deliver. We’re not landscapers, and this customer apparently thinks the driver moving 16,000 pounds of rock with a wheelbarrow is included in his delivery charge. I pause for the laugh at his own joke I expect, but it does not come.)

Me:“No, sir. He will not be able to move anything with a wheelbarrow. We just deliver the material with the truck and get as close as we can to where you want it.”

(The customer then repeatedly demanded to know why we can’t fit the truck into his backyard, despite my explanation that the truck itself is wider than 4 feet. A landscaping company later picked it up for him.)