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Doesn’t Want To Milk It For Every Penny

| IL, USA | Crazy Requests, Food & Drink, Money

(Our store has been testing a new pricing plan, with a huge price cut to basic items to get customers in the door. Milk has gone down to $1.08 for a gallon. Most people are ecstatic, but not everyone…)

Customer: “Excuse me, why is this milk so cheap?”

Me: “Our store is testing a new pricing plan. Corporate has recently decided to compete with [Small Grocery Store] across the street, and we ended up in a small pricing war.”

Customer: “But what’s wrong with it? That doesn’t make sense! Overseas they pay $8 for a gallon of milk!”

Me: “Well, we have more room to raise cows than many other countries.” *shrug*

Customer: “Well, I’m not buying this! I’m going to [Expensive Grocery Chain], where milk is a reasonable price!

(The kicker is that the same company delivers the same milk to our store and where the customer said she was going.)

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Refunder Blunder, Part 21

, | Red Deer, AB, Canada | At The Checkout, Crazy Requests

(It is a busy day at work and the phone keeps ringing. Since I am the only person at customer service, I am supposed to answer the phones, and if I am on the phone and a customer walks up I am supposed to let them know that as soon as I finish on the phone I will help them with whatever they need.)

Me: *on the phone with the customer* “I hope I helped you with everything you needed. Thank you for calling, and please have a nice day.”

Customer: *tapping her fingernails on the counter* “FINA-F***ING-LY! I’ve been waiting here for ten minutes waiting for someone to help me.”

Me: “Ma’am, I am terribly sorry, but I am the only one at customer service today, because my coworker called in sick, but I am here to help you with whatever you need. Do you want to do a return today?”

Customer: *pulls a box for a cordless phone out of a bag* “This phone won’t work anymore; I would like a refund.”

Me: “Okay, I would be happy to help. Do you have your receipt?”

Customer: *huffing and puffing* “Why would I need my receipt? I bought it here and I would like a refund.”

Me: “I’m sorry, ma’am, but our store policy is that without a receipt we cannot accept refunds on open-boxed products. Luckily, the receipt would still be in our system. Do you have the original method of payment with you?”

Customer: “I do.” *hands me her debit card*

Me: “Okay, great! I just need to know when you purchased the product.”

Customer: “Shouldn’t you already know that?! You have my debit card.”

Me: “Yes, ma’am, but we have to search for it by the date as well. We have regular customers that purchase so many things each month. It helps us find the exact date the product was purchased so we can reprint the receipt for you.”

Customer: “The product was purchased April of 2012.”

Me: *hands the customer her card* “I’m sorry, ma’am, but I can’t return this. It is out of policy.”

Customer: “That’s ridiculous. I shop here all the time!”

Me: “Our return policy is 30 days. Some items are only eligible for 14 day return policy, with a 14 day grace period. I’m sorry, ma’am, but I can’t return this.”

Customer: “This is f****ng ridiculous! I’m going to [Competitor]. They do a return no matter what!”

Me: “Ma’am, I was customer service for [Competitor]; they are going to tell you the same thing, and because you never bought it there, they won’t return it.”

(The customer stormed out of the store. She pushed one of our GMs out of the way while she left. I made a phone call to the competitor store telling them she was on the way and they phoned all the other stores around the area. She never got her refund. She went on to our website and complained about me ruining the return for her.)

Related:
Refunder Blunder, Part 20
Refunder Blunder, Part 19
Refunder Blunder, Part 18

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Trying To Manufacture A Different Price

| LA, USA | Crazy Requests

(The store I work at sells appliance parts. I take a phone call.)

Me: “Thank you for calling [Store]!”

Caller: “Hi, I need a price on a pump for my washing machine.”

Me: “All right, do you have the model number?”

(Amazingly she does, and the call proceeds normally as I look up the part for her and quote the price.)

Me: “Okay, ma’am, I have this pump in stock, and your price would be $102.71, plus tax.”

Customer: “Oh, wow, that much? Um… would you be able to refer me to someone who might have it cheaper?”

Me: “Uh… not really… That’s the manufacturer’s price, and—”

Customer: “So, non-negotiable, right?”

Me: “I’m afraid so.”

Customer: “D***! Okay, thanks anyway.”

(She hangs up.)

Me: *to coworker* “Apparently people want us to send them to our competitors and still stay in business!”