Setting Back But Moving Forward

| Sacramento, CA, USA | Awesome Customers, Money, Theme Of The Month

(I work in a watch repair shop and one of the services we perform is re-setting a customer’s watch when the time changes, which we do for free. Some digital watches are difficult to set the time on. An older man with an Irish accent comes up to my counter.)

Customer: “Pardon me, could you set my watch for me? I can’t figure out how to set it back an hour.”

Me: *smiling* “No problem. These things can be pretty tricky to set.”

(I proceed to set his digital watch to the correct time in about a minute and hand it back to him.)

Me: “Here you go, sir.”

Customer: “You did that fast! What do I owe you?”

Me: “Oh, there’s no charge for that.”

Customer: “Really? No, I can’t go away without giving you something.”

(He proceeds to pull a $5 bill out of his wallet and hand it to me.)

Me: “Really, sir, you don’t have to do that, and there’s no charge. It was my pleasure.”

Customer: “Well, you’ve been so nice and did that so fast, stop by the pub on your way home and have yourself a drink! You deserve it!”

(He waves as he walks away. And yes, I did have that drink!)

No Kidding About The Kid

| MD, USA | Awesome Customers, Family & Kids, Theme Of The Month, Wild & Unruly

(A customer is loudly talking on her phone while ignoring her young son. He’s already thrown his jacket to the floor and has run around the store several times, bumping into other customers. Suddenly the boy grabs a cake server off the shelf and begins waving it around in the air making light-saber noises.)

Me: “Honey, be careful with that. I wouldn’t want to see you get hurt.”

Customer #1: “[Son]!”

(The little boy drops the cake server then begins stomping around the store once again.)

Customer #1: *to the phone* “So yeah, these ones have butterflies on them.”

(The little boy seizes this opportunity to run behind the counter and begin messing with the engraving machines. I immediately pick him up and place him next to his mother.)

Me: “Here, honey. Stay with your mom.”

Customer #1: “DON’T TOUCH MY BABY! WHY WOULD YOU DO THAT?!”

Me: “Ma’am, he could have seriously hurt himself. We work with dangerous equipment.”

Customer #1: “I can’t believe you would touch my son! How dare you!”

(At this point, I’m biting my tongue to keep from telling her off when another customer interjects.)

Customer #2: “Lady, if you would get off the d*** phone and watch your brat this nice woman wouldn’t have to save his life!”

Customer #1: “I’ll never shop here again!” *to me* “There has to be a law against molesting children like that! I’ll make sure you lose your job for this!” *storms out*

Clear This Customer From Memory

| MI, USA | At The Checkout, Extra Stupid

(I am a cashier at a grocery store. When a customer is making a purchase over $25 with a credit card, it is required that they sign for the transaction.)

Me: “Okay, now the PIN pad is just requesting your signature to finish the transaction.”

Customer: *after signing* “Should I hit enter or clear?”