Only Has Half A Charge

, | Memphis, TN, USA | Working | May 12, 2014

(I just got all the way through check in on my way to wait for the plane when I realize that I don’t have my phone charger. I was using the cable in the car on my way to the airport because I use my phone as my GPS.)

Employee: “Did you find everything you were looking for?”

Me: “Yes. I’m frustrated with myself because I left my charger in my car. Now that I’m through security, I can’t go out and get it.”

Employee: “I’m sorry to hear that. Have you checked to make sure this is the charger you need?”

(Since I work with technology a lot, I’m very certain it’s the correct cord.)

Me: “Yes. I’m sure it is.”

Employee: “May I see your phone to quickly double check?”

(I hand her my phone and she opens to package, verifying the cord plugs in.)

Employee: “All right, this is definitely the correct cord. Unfortunately, since this package has been opened, I’ll have to give it to you at 50% off. Your total is [Half of the ridiculous airport price, making it actually reasonably priced].” *winks at me*

(I’m pretty stunned by this unexpected turn of events. I paid and thanked her profusely. It completely made my day. Nice airport shop employee, thank you again.)

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How To Rack Up Brownie Points

| Toronto, ON, Canada | Right | May 12, 2014

(I work at a member-card type box store. Each day a half-dozen staff spend most of their time just walking around and putting away the products customers decided they didn’t want and left randomly in corners, like bloody meat on a stack of white shirts.)

Customer: “I’m trying to decide which of these adorable dresses to buy for my granddaughter. What do you think?”

Me: *gives honest opinion*

Customer: “I agree! Do you mind if I leave my cart here for a minute while I go return this other dress to the rack where I found it?”

Me: “Uh… you mean you’re going to put something back? Would it be inappropriate of me to say that I love you?”

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Trying To Cash In On Credit

| St. Louis, MO, USA | Right | May 12, 2014

(I’m on the register and call the next customer in line up to my till.)

Me: “Hello. Did you find everything all right today?”

Customer: “I just need to return these sweatpants.”

Me: “Oh, sure. Was there anything wrong with them?”

Customer: “They’re ugly.”

Me: *proceeding with the transaction* “I’m sorry you feel that way. May I see your receipt?”

(The customer tosses the receipt at me, along with her ID. I continue processing the transaction without incident until…)

Me: “Okay, you’re going to get back $49.97 for these sweatpants. Looking at your receipt, I see you paid with your [store credit card], so I’ll just go ahead and put the balance back on your card.”

Customer: “No, I paid with cash.”

Me: *looking at the receipt again* “No, ma’am. It very clearly says here at the bottom that you paid with your [store credit card].” *shows receipt to customer* “See?”

Customer: “Yes, but then I paid cash.”

Me: *a light bulb goes off in my head* “Oh! Did you put the purchase on your [store credit card] and then pay off the purchase with cash in the store?”

Customer: “Yes. I paid cash.”

Me: “Okay. Well, unfortunately, the original purchase was made on your card, so I can only refund this to you on your card or store credit.”

Customer: “No. I paid cash, and I want cash back.”

(The circular argument goes on for several minutes, with the customer becoming more and more irate. Finally, I call a manager over to explain.)

Manager: “Ma’am, what my associate is telling you is correct. You made this purchase on a credit card, and so we can only refund it to you on that card. Our computers won’t let us do it any other way.”

Customer: “FINE!” *throws credit card at me* “I hope you’re both happy to have stolen money from me!”

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Phasing Phrasing

| AK, USA | Working | May 10, 2014

(It’s the last hour in my shift, and a customer comes into my lane.)

Me: “Hi there! Have a good day!”

(There’s a short pause as we realize what I said.)

Me: “I’m so sorry! I meant to say: ‘Hello. Find everything you needed?'”

Customer: *smiling* “Yes, miss. Thank you.”

(The transaction goes by without a hitch as we engage in small talk, until I finish ringing them up and they pay.)

Me: “All right, did you find everything you— I mean, hello— I mean, no, GOODBYE. HAVE A NICE DAY! I’m so sorry, sir, it’s been a long day and when you say the same phrases over and over…”

Customer: *laughs* “Don’t worry, honey. I’ve worked retail. The phrases can sometimes get mixed up. I know how it is!”

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Back Ended Compliment

| USA | Friendly | May 9, 2014

(A friend and I are looking through a clearance rack. I have recently lost about 30lbs.)

Friend: “Hey, you wear a small shirt now. Stop looking in the large section.”

Me: “I know. Habit, I guess.”

Friend:  “You can still look at large pants, though. You’re a** is HUGE!”

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