A Good Day Is A Bad Offense

| Pasadena, CA, USA | Bad Behavior, Bizarre

(As I am ringing up a customer at my register, I try and make conversation.)

Me: “How’s your day going?”

Customer: “Excuse me?”

Me: “How’s your day going?”

Customer: “What an absurd thing to ask someone you don’t even know! How dare you!”

Me: “Okay? I’m sorry.”

Customer: “I don’t care, don’t ever ask something like that again!”

Me: “Bye.”

(I guess she was having a bad day.)

Those Who Can’t, iTeach

| GA, USA | Technology

Customer: “I want to see the new iPods. I am interested in one because I don’t want to buy an iPhone and be locked into a data plan.”

Me: “Yeah, that’s the great thing about the iPod! With the addition of FaceTime, you can video chat people over wifi.”

Customer: “FaceTime, hmm? What is FaceTime?”

Me: “That’s a great question. It’s actually a brand new app that’s included with iOS 5 that allows you to video chat, like Skype.”

Customer: “Well, how does it work?”

Me: “Easy! You just open the app, tap the person you want to contact, and your device will attempt to connect to the person’s device for a video chat.”

(At this point in the conversation, I think I am doing a great job explaining FaceTime. Then, the tone completely changes.)

Customer: “Right, but how does it work?”

Me: “Like I said, you just tap the—”

Customer: “Stop, stop, stop! You already explained that. You’re avoiding the question now. How does FaceTime actually work!?”

Me: “…Like, the technology behind it?”

Customer: “Yes! What’s the technology behind it?”

Me: “Oh, okay. Well when you’re connected to wifi, it allows you to—”

Customer: “No! That’s not what I am asking. You know, I was a teacher for 20 years and if you were in my class, you would be given detention for having a smart mouth!”

Me: “I’m sorry, ma’am. I am not sure how else to explain it.”

Customer: “Is there someone else I could talk to who knows anything!?”

(I ended up getting my manager; they had just as tough of a time pleasing her!)

You Just Got Schooled, Part 3

| AZ, USA | Bigotry, School

(I worked in the tech repair department of computer electronics retailer. I walk up to the customer service desk to do an inspections for a coworker and a customer making a return.)

Coworker: *to me* “Hey, this customer is doing a return and we need the product inspected.”

Me: “Okay.”

(I inspect it and passively listen as the customer and coworker reminisce about the days when he was her soccer coach in a public high school a couple years back.)

Customer: “…yeah, things on the team aren’t like they used to be. With that recent rule change, they’re letting homeschoolers join our sports teams now too. The nerve of them taking positions from kids who are enrolled at the school and actually learning something! Those parents are uneducated idiots to prevent their kids from getting a good education.”

Coworker: “Wow, sounds like there are some issues to be worked out.” *looks at me* “Hey, weren’t you homeschooled?”

Me: “Yes I was, for six years into high school. My mother has a Bachelors in Teaching and father has a Bachelors in Science. I received four tech certifications before working here, and just graduated with a bachelor in Computer Information Systems.”

Customer: *stands their quietly, looking away*

Me: *to the customer* “Everything looks good. You can go ahead with the return.”

Related:
You Just Got Schooled, Part 2
You Just Got Schooled