Trying To Force It Through

| QLD, Australia | Right | September 21, 2014

Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

Me: “Sorry about that.” *scans item in one go* “There you go!”

Customer: “Oh… uh…”

(I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

Me: “It’s okay… I’m a Jedi.”

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Lack-Of-Clothes Make The Lack-Of-A Man

| UK | Right | September 19, 2014

(An older customer comes to my checkout. He has been staring at me a lot while he has been waiting for service. I am 17 at the time.)

Customer: “Are you from [area in my town]?”

Me: “Oh, no. I don’t live there.”

Customer: “Are you sure? I’ve seen you around there, at [address that is not mine].”

Me: “Oh, no. You must be mistaken.”

(The transaction continues, extremely awkward as he keeps insisting he ‘knows me from somewhere’ and has ‘seen my house’ and things to that effect. I brush him off as one of the harmless, odd customers that one sees in a day.)

Me: “Right, so that comes to £52.56.”

Customer: “Oh I only have £50 on me.”

Me: “Well, if you have no other means of paying, we’ll have to take something off.”

Customer: “Like your clothes?”

Me: “…no.”

Customer: “Like my clothes?”

(I am speechless and upset, and about to go into a rant and call a security guard over, when the next customer intervenes.)

Next Customer: “You are soooo creepy, mate.”

(The customer scuttles off after paying me the full amount, obviously embarrassed about being caught harassing a teenage girl!)

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Lucky Dollar Thirteen

| OH, USA | Right | September 19, 2014

(It is my first day working the cash register, and everything is going well. A customer approaches my register with a handful of items. At first, she can’t figure out which items she wishes to use for which promotions, constantly changing her mind. Then she wants to use multiple (expired) coupons on her purchase. I call my coworker over to help explain to the customer how the promotions and coupons work. We finally get her straightened out on the promotions, and then this exchange happens.)

Customer: “Okay, I think I got it. Now, with this coupon I get one item free, right?”

Me:” Yes, ma’am, one item up to $13.”

Customer: “Okay, well, these items here are about $13 total. Can I use those?”

Me: “No, ma’am, the coupon is for one item up to $13.”

Customer: “Oh, okay. I’d like to use this item, then.”

(She places her coupon on a $14 item.)

Me: “I’m sorry, ma’am, but you can’t use the coupon to get that item free; it’s $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13, but that is $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13. THAT’S $14.”

Customer: “But… didn’t you say $13?”

Coworker:  Yes, the coupon is up to $13. That item is $14.”

(This continues back and forth for nearly a minute.)

Customer: “OH! You mean INCLUDING $13!”

Coworker: “Yes?”

Customer: “Well, the coupon should say that. I’ll find another item.”

(The customer goes to get another item– We still don’t know if she understood a word we said. Since we don’t know how long the customer is going to take, I invite the next customer in line to come to the register.)

Next Customer: *sets her items on the counter with a gracious smile* “I have four items and no coupons.”

Me: “I am so sorry for your wait, ma’am…”

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Turns Out Not To Be Sweet Nothings

| NY, USA | Right | September 17, 2014

(I am working the register, and it has been a bit slow. A man approaches with two shirts. I ask him all the usual questions, like if he found everything and if he’d like to sign up for our rewards card, and we get to the total.)

Me: “Okay, your total is $27.94.”

Customer: *looking at the candies by the counter* “Hmm, chocolate covered blueberries?”

Me: “Yeah, I’ve had something like those before. They were weird, but pretty cool. Are you going to get those? If you are, I’ll need to add them to the total.”

Customer: “Okay, sure. And I’ll share them with you guys!”

(I look at my coworker who is standing behind me, trying to figure out if he’s serious or not. I can’t tell, so I just laugh awkwardly and add them to his purchase.)

Me: “Okay, your total now is $35.05.”

(The man swipes his credit card, and I give him his receipt. Then, he rips open the bag and offers some to me.)

Me: “Wait, you were serious?”

Customer: “Yeah! Hold out your hand and say when.”

(He gave a couple to my coworker and me, then left. They were very good, and the gesture made my night!)

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Should Have It Pinned Down By Now

| ME, USA | Right | September 17, 2014

(I am cashing out a customer who has just slid her debit card.)

Customer: “This number pad is so big. Everyone can see me entering my PIN!”

Me: “I’m sorry, ma’am. I assure you that I can’t see it from here.”

(In addition, I make an obvious attempt to look away. The customer finishes typing in her PIN, and then taps ‘cancel.’)

Me: “I’m sorry, ma’am. You did tap cancel, so it’ll just have you slide your card and enter your PIN again.”

(She sighs dramatically, grumbling about the size of the number pad and how everyone can see. She finishes entering the PIN, and then taps ‘cancel’ again.)

Me: “I’m sorry. It looks like you tapped cancel again. Slide your card one more time, then enter your PIN and make sure to tap the green ‘enter’ button.”

(She gave me an ‘are you kidding me?’ look, and then reluctantly slid it again. As she typed in her PIN for a third time, she mumbled something along the lines of ‘after all this, you’ll have it memorized’…)

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