Calm A Barking Customer

| CA, USA | At The Checkout, Pets & Animals

(A somewhat disgruntled customer comes up to me, with a service dog in her cart.)

Me: “Good afternoon! You have a very lovely dog.”

Customer: *sharply* “Don’t pet him.”

Me: “Oh, don’t worry. If you don’t want me to, I won’t.”

(I start scanning her items.)

Me: “Would you like to add a protection plan to your product for only $5.99?”

Customer: “Are you kidding me? Fine, I guess.”

Me: “It is absolutely your decision, ma’am.”

(As we go through the process, I try to make small talk.)

Me: “So what is your dog’s name?”

Customer: “It’s [name]. He gets very nervous around anyone but me.”

Me: “I completely understand. I’ve got an old dog at home, and he sometimes gets anxious around people when I take him out on walks.”

(The chit-chat goes on throughout the transaction, with the woman growing considerably less and less grumpy.)

Me: “Here’s your receipt. Have a wonderful day!”

Customer: “You know, I’m really sorry if I seemed out of it. It’s been a very rough day, and you were so very understanding of me.”

Me: “I know what it’s like to have rough days. You take care of yourself!”

(It takes working in customer service to understand a customer!)

Putting The Z In Lazy

| New Zealand | Movies & TV

Customer: “Hi, do you have Zombieland?”

Me: “Sure, have you had a look in the DVD section under ‘Z’?”

Customer: “No, I wanted to see if you had stock first; could you check, please?”

Me: “The ‘Z’ section is right behind you, and I saw one earlier today so It should be there.”

Customer: “Can you check on your computer if you have any?”

(I walk out from behind counter, and pick up the DVD.)

Customer: “Oh! Where did you find it?”

Me: “Under ‘Z’, in the DVD section.”

Sanity Hanging By A Shoe-String

| Napa, CA, USA | Crazy Requests, Family & Kids

(I work in the sports store’s shoe department. A woman comes in with a group of seven kids behind her, and marches straight up to me.)

Me: “Hello, and welcome to [store]; how can I help you?”

Woman: “Yes, I need to get shoes for my kids.”

Me: “Alright, I can help with that. Which children need shoes?”

Woman: “All of them.”

Me: “…all of them?”

Woman: “Yes, each of them are a different size, too. I also want to get them each three pairs of shoes. Make sure all of the shoes are different, because they don’t want shoes that are like each others. And hurry it up, would you? I don’t have all day!”

Me: *whimpers silently*