Neon Green With Envy For Those Not Working Here
I work in a budget retail shop — part of a UK chain — and we get official branded stuff and budget copies. Most people understand that an official item would cost more.
This Christmas, a woman was looking in the toy aisle, the aisle I was tidying at the time, and asked what seemed like a reasonable question.
Customer: “Does this Transformer come in neon green? It needs to go with my kid’s other toys, and he’s obsessed with that colour.”
I looked at the back of the packet where it showed which ones are manufactured.
Me: “It doesn’t look like neon green is available. We do have [Similar Budget Brand] which does.”
Customer: “No, thank you. Do you have other colours out back not put out yet?”
Me: “The manufacturers don’t make one in that colour.”
Customer: “Could you make sure? Go back and check the stock in the back?”
I was trying not to snap as she kept requesting it but reframing the question as if THAT would make a difference.
A coworker suggested I put a neon green budget toy in a Transformer packet and see if she noticed. It was tempting!