A customer wants to get two sets of candles with one 40% coupon. My store’s policy is that each customer can only use one coupon, though I seem to be the only one who cares about it.

Me: “I can ring you up, but this coupon will only go off one candle set.”

Customer: “What? Can’t you just ring them up separately? That way, I can use it again!”

Me: “I’m sorry, but that’s against our rules. You’re only supposed to use this once.”

Customer: “Last time, you let me do it! They did it at [Other Location]!”

Me: “Yes, but—”

Customer: “And you should all be the same!”

Me: “Well… we’re not.”

Customer: “YOU’RE RUDE!”

She continues to squawk and screech for a manager, saying she’s gotten no customer service, she’s never coming here again, blah, blah, blah…

Manager: “Well, she is correct. You’re only able to use each coupon once per day. But I can hold onto the other candle set for you so you can use it tomorrow.”

I try to apologize, as this is the first time a stranger has yelled at me and I am frazzled, but the customer only glares at me in return.

Customer: “Well, you’d better have that tomorrow, because I will be back!”

She never came back. Good riddance.

Related:
The Couponator 31: Saved By The Next Generation
The Couponator 30: Managerial Override
The Couponator 29: A Cents-less Tragedy
The Couponator 28: Panic Attack!
The Couponator 27: Red Friday

I’m working away at a busy service desk serving a line of customers. The phone is ringing, the register keeps getting stuck, it’s mayhem. Just as my anxiety is at its peak, I look over at a customer who’s appeared to my left, holding a vacuum cleaner above her head.

Customer: “Vultures, vultures!”

Me: “Ex… Excuse me?”

Customer: *Louder now* “VULTURES!”

Me: “I don’t understand, can you—”

Customer: “VULTURESSSSSSSSSS!”

Me: “…”

The customer then gave me a foul look and stormed away. It was only about twelve hours later in the shower that I realised she was actually saying, “Voltage,” which makes a lot more sense.

Me: “Your total comes to £33.21.”

Customer: “I only have £20.”

Me: “…”

Customer: “Can I still have it?”

Me: “No.”

At the store where I work, we don’t offer returns on makeup and cosmetics, and most certainly we don’t offer returns or exchanges/swaps on underwear. It’s unhygienic, and even if it has been packaged back up and/or washed, we can’t just trust the customer’s word that it hasn’t been worn or that it is clean.

A middle-aged guy with his two kids approaches my coworker’s till and tries to return his briefs and a T-shirt. Naturally, my coworker explains the return policy.

Customer: “HOW IS IT UNHYGIENIC TO RETURN UNDERWEAR?!”

Naturally, of course, my coworker tries to explain, and even my supervisor gets involved to explain to the man that it is unhygienic and why it is.

Customer: “HOW’S IT HYGIENIC TO RETURN A T-SHIRT AND NOT UNDERWEAR?”

My coworker and I were all sort of at a loss for words.

Even his kids got involved telling him to shut up, and they even mentioned that he does this a lot, so I’m sure other retail staff have had the absolute pleasure of dealing with this customer before.

I doubt anybody would be happy to know they had purchased used underwear.

I’m standing outside the front of the store on my break to get some fresh air when a customer comes by.

Customer: “Do they pay you to stand around, then?”

Me: “Sorry, sir?”

Customer: *Louder* “I said, do they pay you to stand around?”

Me: “Oh, no! I’m on my break.”

The customer stares at me blankly.

Me: “We don’t get paid for breaks.”

Customer: “Good.”

I was lost for words.

The customer then walked off. I swear I saw a storm cloud hovering over him as he moved away!