His Attitude Needs A Converter

| Watertown, MA, USA | Bigotry, Technology

(I am the only female in the electronics department of a large retail store. A young male customer comes in.)

Me: “Hello, sir. Can I help you find something?”

Customer: “Er, um, actually if you don’t mind, could I perhaps speak to someone a bit more… male?”

Me: “Why of course, sir. Give me one moment.”

(I find my direct supervisor. I let him know that the customer wants to speak to someone more ‘male’.)

Supervisor: “Hello, sir. I understand you have a question for me?”

Customer: “Yes. I was wondering if you sold any televisions that didn’t need a converter box.”

(My supervisor looks at me.)

Me: “If you purchase a television that was manufactured after 2004, a digital tuner is more likely to have been included in the design specifications. We can check for an Advanced Television Systems Committee input if you’d like.”

Customer: “Uh… so?”

Me: “An ATSC is often referred to as a ‘digital input’, which negates the need for an external antennae to capture an analog signal. When the conversion happens, it will be essential that the TV you wish to continue using have the ability to receive and translate digital signals.”

Customer: “Um…”

Me: “Furthermore, should you decide to utilize a Video Cassette Recorder, you would most likely find it beneficial to connect a converter box to translate the digital signal to an analog recording outlet.”

Customer: *blank look*

Me: “Any TV we sell has a built in digital tuner, so you don’t need a converter box. If you want to use a VCR with a new TV, you will need a converter box.”

Customer: *speaking quickly* “Um, thanks. Have a nice day. Sorry.”

(The customer proceeds to bow his head, tuck his hands in his pockets, and walk rapidly towards the front door.)

Supervisor: “Nice.”

His Size Is XX-Creepy

| Papillion, NE, USA | Crazy Requests, Rude & Risque

(A male customer approaches me, holding a package of men’s underwear.)

Customer: “Ma’am, can I ask you to do something that is probably outside your job description?”

Me: “What is it?”

(He puts the package down and sticks his hands in the back of his pants.)

Customer: “Okay, I need a new pair of underwear. I don’t know what size I wear, and I can’t read the tag.”

Me: “You can go in one of the men’s fitting rooms and check.”

Customer: “D*** it!”

The Digit(al) Age

| NJ, USA | Language & Words, Technology, Theme Of The Month

(The customer is attempting to use the touch screen credit card machine, but the attached pen is not working.)

Me: “Sorry, sir, the pen is not working right now. It’s a touch screen, so just use the pad of your finger.”

Customer: “What? What the heck is a ‘patio finger’?”

Me: “Pad. Of. Your. Finger.”

Customer: “Oh! I thought it was some kind of young people slang.”