Not Very Closed Minded, Part 5

| England, UK | Right | December 15, 2014

(I work on Sundays; in the UK, the law states our shop can only be open for six hours. We close at half past four, but the staff stay until 5 pm. It’s quarter to 5, and I notice a woman in our car park, looking at the items we have outside. She looks at the door, and I think she’s seen the sign that says our opening times, so don’t shoo her away until I notice her picking some items up, and moves towards the door, only to find it locked. She rattles the door.)

Me: “We’re closed, sorry!”

Customer: “What?”

Me: “We close at half past four!”

Customer: “What?”

Me & Manager: “We’re closed!”

Customer: *shouting to her little boy* “[Name]! Get here. They’re closed!”

(Thinking that’s the end of it, we go back to what we were doing. Suddenly she bangs on the door.)

Customer: “…does this mean I can’t buy anything?”

 

Being Mis-LED

| Indianapolis, IN, USA | Right | December 12, 2014

Customer: *to small child* “No, honey, get away from those. They have lead in them.”

Me: “Ma’am. They are Christmas lights. They are LED Christmas lights.”

Dozed And Disrobed

| NY, USA | Right | December 12, 2014

(I work at a popular women’s clothing and lingerie chain. It’s around five pm on Christmas Eve, shortly before we close. A middle aged man hurries in and has me direct him to our very diminished bathrobe section.)

Customer: “…you only have four bathrobes? I need a medium for my wife and these are all extra small!”

Me: *trying to joke a little* “Yeah, looks like the elves cleaned out all of the robes, I’m sorry about that. Do you think she would like pajamas instead? We have quite a few flannel sets left in medium—”

Customer: “No, she said she wanted a robe! Don’t you have any more in the back?”

Me: “I’m sorry, but I’ve checked the back a few times for other customers today, so I know for sure that these are the only few we have left in the store.”

Customer: *raising his voice and throwing his hands in the air now* “I don’t believe this! It’s f****** ridiculous that this is all you have!”

(He storms away from me and out of the store before I can reply. My manager, who had been behind the cash register during this, came over to me, shaking her head.)

Manager: “What’s even more ridiculous is that he waited until CHRISTMAS EVE to go shopping and expected to find the stuff he was looking for…”

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Texan Bull In A China Shop

| ON, Canada | Right | December 11, 2014

(I am Canadian; I was born in Canada and have lived here all my life. I don’t look Chinese at all, though my hair is brown. This day a racist customer decided I was Chinese.)

Customer: “Hey c****! Hurry up; we didn’t let you in this country to laze about!”

Me: *calmly* “Nice accent. Where are you from?”

Customer: “Texas. Now, d*** well hurry up! I have places to be!”

Me: “Well, first off, you’re Texan so you didn’t let me into the country. Second, my mother may have come to Canada 30 years ago, but it was from England where she was born and her great-grandparents were born! Third, my father’s family emigrated to Canada from England in 1926! So, no, I am not Chinese! Now get out of MY country!”

Customer: “Call your manager! Right now! I’m getting you fired!”

Manager: *who heard the whole thing, in his best accent* “You need to tell this c**** something, sir?”

(The customer ran away from my manager: a very annoyed, very big, Chinese man.)

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Not So Closed Minded, Part 5

| New Zealand | Right | December 11, 2014

(I work in a Christmas shop that opens for three months every year. Due to this, we often get shop space on the outside of a large mall or away from the main facilities. There’s no bathroom, so when we have to, we lock the store, leave a ‘back soon!’ note, and run. As I am returning from a bathroom break that took less than five minutes I see a woman pulling on the locked doors. Knowing I wasn’t going to be long, I only dropped one of the two deadbolts, and locked it with a key. It would not open when I tested it. As I walk towards her the woman kicks & wrenches the door open, even getting her son involved to pull. They manage to open the door!)

Me: “Ma’am, the door was actually shut and locked!”

Customer: “What? ”

Me: “We were shut temporarily, and the door was locked!”

(I check the door, and she has managed to pull the bolt out from the socket, and has forced the other door in!)

Customer: “Oh. You should have put a sign up! I didn’t know you were closed!”

Me: “Ma’am, there is a sign—” *points to the A4 sign on bright red paper* “—and you had to notice you struggled with the door?”

Customer: “That’s why I kicked it!”

Me: *boggle*

(Thankfully she hadn’t kicked through the GLASS doors, but I spent half an hour running around after her four-year-old son who decided snow globes should bounce. They didn’t buy anything.)

 

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