Has Not Registered The Lack Of Pockets

| UK | At The Checkout, Liars & Scammers, Money, Theme Of The Month, Top

(A customer brings some items to my register and I ring them up. The total is £5.50, and she hands me a £10 note. I’ve come across this scam many times, so rather than putting the customer’s money straight into the register, I always place it on top until the transaction is complete, and put it in the drawer at the last moment. It is summer, and I am wearing a light summer dress with no pockets.)

Me: “Thanks, your change is £4.50, and here’s your receipt.”

Customer: *staring at the money but not taking it* “I gave you a £20 note.”

Me: “No, sorry, you paid with a £10 note. Your change is £4.50.”

Customer: “No! I gave you a £20 note! You’re trying to short-change me!”

Me: *smiling* “You gave me £10. This £10.” *I point at the note sitting on the register* “Your change is £4.50.”

Customer: *red-faced and irate* “Get your manager!”

(My manager is at a desk right behind me, and has heard everything.)

Manager: “Can I help?”

Customer: “She’s trying to steal my money! I gave her a £20, but she’s only giving me change for a £10!”

Manager: *peering into my cash drawer* “Well, the drawer has two £5 notes, and about three £10 notes in it, but no £20 notes. Where exactly is the £20 note you paid with?”

Customer: “Um… she must have pocketed it!”

(The manager steps back, and makes a point of slowly looking up and down at my clearly pocketless outfit.)

Manager: “Right… and where exactly would she have put it?”

Customer: “Er…”

Manager: “Right.” *to me* “Give her the change from the £10.”

Me: “Here you go, £4.50!”

Customer: “F*** you!”

Manager: *to me* “I’ll make you a cup of tea. I think you need it.”

Cold Customers To Calculating Staff

| Ashford, Kent, UK | At The Checkout, Math & Science

(Working on the till can sometimes get a bit boring and repetitive, especially when having to ask the same questions over and over again. To keep my brain busy, when a customer pays with cash I sometimes work out the change in my head before the till tells me what it is.)

Me: “Your change today will be [amount].”

(I enter the amount of money given into the till. Sure enough, I am correct with the change.)

Customer: “You knew it beforehand? How did you know?”

Me: “Um, mental arithmetic?”

Customer: “No, no! You work in a shop! You shouldn’t know math! Honestly, what next?!”

Makes You Want To Run A Mile In No One’s Shoes

| Kent, WA, USA | Bizarre, Crazy Requests

(I’m working alone at a smaller store in a well-known local chain. Only two of the 20 locations in the state sell shoes, but people always ask. I’m ringing up a customer when the phone rings.)

Me: “Sorry, I have to grab that.”

Customer: “Okay! No problem.”

Me: “Thank you for calling [store] in Kent; how can I help you?”

(Silence.)

Me: “Hello, you’ve reached [store] in Kent.”

Caller: *screaming* “HI, DO YOU GUYS HAVE SHOES?”

Me: “Sorry, no, the only stores that have shoes are [location] and [location].”

Caller: “ARE YOU SURE?”

Me: “…yeah, you have to go to either [location] or [location] if you want shoes.”

Caller: “I DON’T LIKE THAT ANSWER.”

Me: “Sorry, but that’s the only one I have for you. Anything else I can do for you tonight?”

Caller: “NEVER TALK TO ME AGAIN! UGH!” *click*

Me: “Well, okay then…”

Customer: *laughing* “Sounds like you’re having a great night so far!”