Doing Laps

| San Antonio, TX, USA | Bizarre, Rude & Risque

(The store I work in has had a serious power outage, so a coworker and I are standing in the main aisles directing guests. As we’re standing there, an elderly customer on a personal scooter almost runs me over.)

Me: “Can I help you find something?”

Customer: “Why’s the power out?”

Me: “We’re not entirely sure yet, but our managers are contacting the power company. Is there anything else I can help you with?”

Customer: “Hop on my lap and take me to the men’s department.”

(My eyes go wide and I can barely respond. After I politely decline and provide directions, my coworker just looks at me.)

Coworker: “Did that just happen?”

Me: “Yes… yes it did. And unfortunately, this isn’t the first time.”

Past The Point Of No Return, Part 3

| Vancouver, BC, Canada | At The Checkout, Liars & Scammers, Theme Of The Month

Customer: “Hi, I’d like to return this.”

Me: “Okay. What seems to be the problem?”

Customer: “I bought this yesterday, and it stopped working. I’d like my money back, please.”

(There are a few different things wrong with what the customer has just said: although the item she brought back is indeed something that we sell, it looks severely worn out, and the box that it is currently in is an older design. There is no way that this could have been purchased ‘yesterday.’ But since I can’t be accusatory just yet, I try to diffuse the situation.)

Me: “Okay, ma’am, do you have your receipt?”

Customer: “No, I don’t have my receipt.”

Me: “I’m sorry, ma’am, but without a receipt, we cannot do anything.”

Customer: “Can’t you look it up by my credit card number?”

Me: “I’m sorry, but our system cannot trace back credit card purchases. But if you bring your receipt, I promise you, we will take care of everything.”

Customer: “Oh, okay.”

(The customer leaves the store. I thought it would be the end of it, because it’s highly unlikely that she would have a valid receipt. Not even five minutes later, she comes back.)

Customer: “I found my receipt. I’d like my money back, please.”

(True to her word, she has a genuine receipt! I carefully read it over. The item on the receipt matches the item she is trying to return, but the date of the receipt reads January of 2012. We’re in the middle of 2013 at this point.)

Me: “Ma’am, the receipt says you bought this in January of 2012. I’m sorry, but I can’t help you.”

Customer: “You promised me that you would take care of it if I brought the receipt! You’re a liar!”

Me: “Ma’am, you told me you purchased this yesterday. The receipt is from over a year ago, and the box is an older design. You’re way past our 30-day return period, and you’ve been dishonest with me.”

Customer: “So… I’m not getting my money back?”

Me: “Nope. Have a nice day, ma’am.”

Related:
Past The Point Of No Return, Part 2
Past The Point Of No Return

Engage The Brain Before The Mouth

| Boulder, CO, USA | Bad Behavior, Bizarre, Extra Stupid, Love/Romance

(I am 20 years old. I work in a store that sells t-shirts and novelty items to tourists. Much of my job involves folding shirts. A customer comes up and rummages through my pile of freshly folded, random shirts, unfolding five or six of them and dropping them on the floor.)

Customer: “None of these shirts are the same, or in my size!”

Me: “I’m sorry, ma’am; these are shirts from the children’s section that I’m refolding. If you saw any you like, we have many of the same ones in adult—”

(The customer interrupts me as she spots my engagement ring.)

Customer: “What is that on your finger? You are too young to be married!”

Me: “It’s an engagement ring; my boyfriend of two years just proposed to me, but we don’t plan on getting married until after we finish college.”

Customer: “I can’t believe how you teens just throw marriage around like it’s nothing! You just get married so you can have pre-marital sex and babies out of wedlock! You should wait until you at least have a job! You should be ashamed!”

(The customer knocks down the rest of my shirt pile and storms out. A coworker has witnessed the entire exchange.)

Coworker: “I don’t think she thought about what she just said at all.”