Looking For Some Consoling Advice

| Oklahoma City, OK, USA | Bizarre, Technology, Theme Of The Month

(I work the graveyard shift in the electronics department. It is the night of the PlayStation 4 midnight release, and throughout the night, I have been receiving a lot of phone calls from customers asking whether there are any more PS4s in stock.)

Me: “Thank you for calling. This is electronics. How may I help you?”

Customer: “Do you guys have any more PS4s in stock?”

Me: “No, sir. We sold out of those about a half hour ago.”

Customer: “Really? Okay. Well, do you know when the XBox One comes out?”

Me: “I believe they come out on the 22nd.”

Customer: “Oh, yeah? So next week… Well, which one do you prefer?”

Me: “Ha! I’m an XBox person myself, really.”

Customer: “Yeah? That’s cool. Hey, I have one more question. It may sound kind of weird.”

Me: “Okay?”

Customer: “Can you help me with my science homework?”

Me: “…uh… Google, bro…”

Gift Card For The Gifted

| Syracuse, NY, USA | At The Checkout, Bizarre, Theme Of The Month

(At the end of each transaction, I have to circle a survey on the receipt that the customer can enter to win a $500 gift card. Three teenage boys have come in and are buying a sweatshirt.)

Me: Here at the bottom of your receipt, we have a little survey. If you can take a minute to fill it out for us, you can be entered in a drawing to win a $500 gift card!”

Teenage Boy #1: “$500 to here?! I can buy so many clothes! I can buy so many pairs of yoga pants! My a** will look fantastic!”

To Their Credit, Cashiers Are Not Psychic

| NY, USA | At The Checkout, Crazy Requests, Money

(I’m working at one of the express lanes in a big-box retailer. A woman and her husband approach with a full cart but since it is a slow night, I agree to take them. I scan everything they have, and the couple is overly chipper and pleasant until it comes time to pay.)

Me: “Alright, you’re all set! It’ll be [price].”

(The customer holds out her card.)

Me: “Oh! Sorry, go ahead and swipe your card right here.”

(I tap the credit card machine.)

Customer: “Sheesh! Sorry! It’s been a long day! It’s going to be credit.”

(The customer slides the card through.)

Me: “Alright, then just hit cancel, and select credit.”

(I hit the credit key on my side when she agrees to the amount and selects credit. She signs and then hits ‘OK.’ The receipt prints and I hand it to her.)

Me: “Here you go! Have a nice night!”

Customer: “What’s that?”

Me: “Your receipt?”
Customer: “Why are you giving me the receipt?! I wanted to pay a different way too!”

Me: “Ma’am, I’m sorry, if you had informed me prior to sliding your card I could have processed it but—”

(The customer slams her hands on the counter.)

Customer: “Why didn’t you tell me that in the first place!? Now I’m overdrawn!”

Me: “Ma’am, I’m sorry, I really am. I understand the problem but there’s nothing I can do. If I had known before hand I would have told you but you didn’t tell me you wanted to pay using more than one method.”

Customer: “You should have known!”

Me: “Ma’am, you can take your receipt to customer service and they can reverse the charge. I don’t know if it will help but the money will go back in a few days.”

Customer: “This is stupid! You people need to anticipate our needs!”

(The customer grabs the receipt and storms off towards customer services. Her husband just rolls his eyes at her and trails along with the cart. She demands that we pay her overdraft fees, throws a huge fit, and has to be dragged out by her husband!)