Used And Useless

| MT, USA | Right | June 15, 2014

(A customer is coming through my line with a series of energy drinks and several bags of chips. He is also holding a game with a receipt. I figure that he bought it in our game department.)

Me: “Oh, [Game]! I have been waiting for that to go on sale. It looks like a good game.”

Customer: “It’s okay. I finished the game in like a day though.”

(I’m puzzled by this, as he is holding the game.)

Me: “Really? Huh.”

Customer: “Yeah. I just tried to return it. It was too short. I can’t believe you guys didn’t take it back.”

Me: “So you bought a game and tried to return it because you finished it?”

Customer: “I was really dissatisfied after I finished it. Do you know where I can take it to return it? Or do I have to file a complaint or something?”

Me: “Well, it’s now a used game… so, [Used Game Store]?”

Customer: “They’ll only give me used game price.”

(We stand there for 10 minutes while he tries to grasp the concept of returns. He leaves in a huff. After, my boss comes over.)

Boss: “Did that just happen?”

Me: “Doesn’t it always?”

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Good Things Come In Open Packages

| FL, USA | Working | June 15, 2014

(I’m hopping into a store to get one thing. I find what I need. It’s the last one they have, but the package is opened and looks badly damaged. Since it’s open, however, I’m able to see that everything that’s supposed to be there is and the product itself is fine. I decide to buy it anyway.)

Me: “Just this today, thanks.”

Cashier: “Of course.”

(The cashier goes to scan the barcode, but then just stares at the package for a good thirty seconds, even though the barcode is still there.)

Me: “Oh, I’m sorry. I just found it like that, and I didn’t see any more. But I figured it was still okay to buy.”

Cashier: “You… want to buy this?”

Me: *confused* “Yes… please?”

Cashier: “You want to buy this at full price?”

Me: *laughs* “Unless it’s on sale, but I don’t think it is. It’s the last one, and since it was open when I found it, I made sure everything was accounted for. I’ll just take this today, thanks.”

Cashier: “Sorry about that, ma’am. I’m just shocked you didn’t demand a discount.”

Me: “Why would I? The product itself is fine, and I’m not going to need the packaging once I get home.”

Cashier: “You’d be surprised at how crazy some people are.”

(I now seriously don’t doubt that a bit!)

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Hiss-terical

| WA, Australia | Right | June 13, 2014

(I am having a pretty good day, with no bad customers. A middle aged customer comes up to my till.)

Customer: “Mhhhhrmrrm.”

Me: “… Okay. Would you like a bag?”

Customer: “Mhhrrrrmrmr!”

Me: “…  Do you have a rewards card?”

Customer: “Mhhrrrrmrmr.”

Me: *concerned* “Will that be credit or cash?”

Customer: “HISSSSSSS!”

(I jump back in surprise, but act as normally as possible for someone who has been spat on and hissed at.)

Me: “Have a nice day!”

Customer: “Mhhhhr!”

Me: *to Boss* “What was that?”

Boss: “Oh, she comes in here a lot. If you say the wrong thing she hisses at you.”

(I transferred off tills very quickly after that!)

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Appointment Disappointment

, | Chicago, IL, USA | Right | June 12, 2014

(I work in a retail portrait studio that gets very busy during the holiday season. It is a busy Saturday, and we are completely booked. A woman walks in with her family dressed to the nines and says she’s checking in for her appointment, but I don’t see it.)

Me: “Ma’am, I don’t see you in the system. What time was your appointment for?”

Customer: “10:40 am. Are you almost ready for me? My daughter won’t cooperate for long.”

(The current time is 3:30 pm.)

Me: “Oh, well, since your appointment was for this morning I won’t be able to get you in now because we are fully booked—”

Customer: “What do you mean? I made an appointment and I expect to be seen!”

Me: “Yes, but you are five hours late for your appointment. As I was saying, we are booked today but I do have time tomorrow if you like.”

Customer: “This is outrageous! I can’t believe you don’t honor appointments!”

Me: “We do, but you are five hours late.”

Customer: “But you should be ahead of schedule!”

Me: “Excuse me?”

Customer: “I didn’t show up for my appointment earlier so you should be ahead of schedule now since you had one less appointment to do!”

Me: “Ma’am, unfortunately, all of the other guests we’ve had today didn’t magically know to show up earlier for their appointment because you wanted to come in later.”

(She continued to rant about how we should be ahead of schedule for her until we finally asked her to calm down or leave. The other guests in our very crowded studio started clapping when she left.)

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Can Tell You Are Closed With My Eyes Closed

| Victoria, BC, Canada | Right | June 12, 2014

(I am at the end of my nine-hour shift as a cashier on a busy Saturday, and am just finishing up with the last customer in my line. My register’s light is off, there is a closed sign at the end of my belt, and my last customer has kindly put up a large closed sign that stretches across the entrance of the lane and blocks access to my till.)

Customer #1: *as I ring up his items* “You look tired. You must be excited to go home?”

Me: “Yes. It’s been a long day.”

(I look up to see a customer climbing over the large closed sign, nearly tripping and spilling his overflowing basket of the items, and heading towards my belt.)

Me: “Sir! I’m sorry but my till is closed.”

Customer #2: “Well, how was I supposed to know that?”

Customer #1: “Seriously?”

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