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You’re Speaking To Miss. Ogyny

, | Dallas, TX, USA | Bigotry

(I worked as a supervisor in the repair department of a large electronics retail store. I was also the only girl in my department. A customer called in one day…)

Me: “Hello, this is [My Name]. How can I help you?”

Customer: “Yes, I’d like to speak to a supervisor.”

Me: “I’m the supervisor on duty right now. How can I help you?”

Customer: “A supervisor is supposed to be a man…”

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A Bad Customer Virus

| UK | Awesome Customers

(I recently bought a new laptop from a large chain-store, which failed due to a broken hard drive. I take it back into the store and make my way up to the customer service desk. The girl behind the counter looks really nervous, and I guess that she’s pretty new to the job.)

Me: “Hi! I’m wondering if one of your tech guys might be able to take a look at this laptop I got from you last month. I think the hard drive decided it didn’t want to be a hard drive any more.”

Cashier: “Oh, um, gosh, I’m so sorry about that, but… er….” *she almost looks like she’s wincing when she says this* “We don’t have the facilities here to open up the laptop and take a look. It would have to be sent to our head office for them to look at it. I’m so sorry for the inconvenience this causes.”

Me: “That’s fine. I kind of guessed you guys might only have tech support at the larger stores and even they need to send stuff back to get it thoroughly looked at, so it’s not a problem.”

Cashier: “Really? Oh, wow! Ok, great, but, uh, the other thing I need to say is…” *she winces a little again* “…it may take a few weeks for them to check it out, fix it, and send it back, and if the hard drive is gone it means you might have lost data that we can’t restore. I’m sorry!”

Me: “That’s fine. I’ve got some parts from an old laptop I can mash together to get something running in the meantime. I only need it for the Internet and a few Word documents, anyway!”

Cashier: *suddenly looking relieved* “Oh, okay, great! I’ll start filling out the form.”

Me: “Okay… I give in. I need to ask. How many people get angry at you when you let them know about the timescales?”

Cashier: “Um, pretty much all of them. I’ve only been here a week and so far I’ve been called pretty much every type of slur you can think of, I’ve had someone throw their empty coffee cup at me, and one guy tried to take a swing at me the other day because he didn’t accept the fact his computer was full of viruses that weren’t anything to do with us. He was adamant I’d installed the viruses on purpose!”

Me: “You’re kidding?! I’ve had some morons in my time in retail, but I didn’t know they’d gotten THAT bad!”

(We finish the form and I head next door to a doughnut store, get a doughnut, and go back into the computer store to hand it over to the cashier.)

Me: “This is to say sorry for the a**-wipes you have to put up with to get to the few remaining customers who have manners!”

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Ball Games

| WI, USA | Funny Names, Rude & Risque

(I work at a hardware store that sells seasonal outdoor games like badminton sets and the like. I ask a couple who are shopping if they need any help.)

Female Customer: “Oh, yes, actually—”

Male Customer: *interrupting his wife* “Yes, we were wondering if you carry testicle toss.”

(She immediately goes red from embarrassment and looks to me apologetically.)

Me: *laughing with the husband* “Yes, we do. That will be in our toys section this way.”

Male Customer: “What do you call it? Because we call it testicle toss!”

Me: “I see this. Most people just call it Ladder Toss.”

(She apologized again to me about her husband’s way of describing the game and they left.)

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Unpaid Delayed

| MN, USA | At The Checkout, Criminal & Illegal, Family & Kids

(I’m cashiering on a moderately busy day. My current customer is a young woman. Next in line is a mother with a boy beside her, who appears to be about seven years old, a boy who appears to be about two years old in the seat of the shopping cart, and two carts full of food. The seven-year-old is nagging at his mother, running around, and walking into the freezer for the bags of ice. The mom says nothing. I spot the seven-year-old grab several grapes from my current customer and eat them.)

Me: *to the seven-year-old* “You need to leave that alone.”

(The mom shoots me a dirty look. I grimace at my current customer and quietly apologize. She just shakes her head, indicating that she understands it’s not my fault and that she just wants to leave. Once I start ringing up the mom, I notice that they’ve already opened some bottles and their deli food. I’ve made it through the first cartload of food and have it bagged. The second cart has been unloaded and covered the entire belt when the mom suddenly appears to get fed up with her son.)

Mom: “That’s it. I’m done. I don’t wanna deal with this!”

(She grabs her half-eaten deli food, three bags of unpaid food, and begins to storm off with her two children. My next customer and the line of customers at the next register all gasp and stare in shock. I’m flabbergasted and our store policy states that I’m not allowed to try to stop thieves myself.)

Me: *calling after her* “Ma’am, you still need to pay for your stuff!”

(She waves back at me sarcastically and exits the store. I stare at the mountains of food left behind, much of which has to stay refrigerated or it’ll get thrown away. I smile apologetically at my next customer in line.)

Me: “Um, uh, I’m sorry. I have to get all this food moved and you’re welcome to wait if you want to, but, uh, I have no idea how long I’ll be.”

Customer: *nods understandingly* “I think I’ll just go to another line.”

Me: “Thank you. I’m sorry!”

(I paged my supervisor to my till and explained to them what happened. A manager and security had to be called over to document it. I was told that I did the right thing not going after her and also that it was great that I tried to call her back. One coworker came over to start putting all the refrigerated and frozen food away. We were still slow, so I offered to help her put them away and my supervisor told me to go ahead. It took the two of us over thirty minutes to put everything away and we only had to damage out three food items.)

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A Tip For A Slip

| MN, USA | Awesome Customers

(I work at a furniture retail store where customers can drop off their kids to play for free for an hour while they shop. I’m checking out a young girl when her mom gives her $2.)

Mom: “Now give it to her.”

Daughter: “This is for you.”

(The daughter hands me $2 as a tip!)

Me: “Oh, my god, for me? Thank you so much, but I don’t know if I’m allowed to take this.” *calling over to my more experienced coworker* “[Coworker], are we allowed to take tips?”

Coworker: “No, unfortunately not.”

(I give the daughter her $2 back.)

Me: “I’m sorry; I’m not allowed to take tips, but thank you so much for wanting to give me one! That is so sweet of you guys! If you want, you could fill out a positive comment sheet instead, if you have time. Seriously, though, that really cheered me up and made my day!”

(The mom and daughter did fill out a glowing positive comment sheet for our department. No one’s ever tried to tip me before and it did make my day!)

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