icon_technology

Unable To Provide Console-ing Advice

| Kent, England, UK | Crazy Requests, Technology

(I work as a sales assistant for a popular video game retailer, and part of what we do as a company is trade in old consoles and games for cash or credit. In order for us to trade them in, they need to be in a sellable condition with all parts present.)

Customer: “Hi, we’re looking to trade in our [Console #1].”

Me: “Sure thing, I’ll just get everything out to test it.”

(Upon taking the console out of the bag it was presented to me in, I untangle the cables to find out that they’re missing an AV cable.)

Me: “Do you have an AV cable or HDMI cable with you as well?”

Customer: “No? Why would I need that?”

Me: “Well, in order to proceed with the transaction I need to test the console, which I can’t do without an AV or HDMI cable.”

Customer: “That’s ridiculous. Why can’t you just use one of your cables? You must have hundreds.”

Me: “We can’t use other cables because we also need to sell the console with a connecting cable for the TV. Every console is sold with an AV cable, so we need to trade every console in with one.”

Customer: “But I had to buy a HDMI cable separately when I bought the console!”

Me: “Yes, but the AV cable should have come with it. You can either find it at home or buy one from us and take the value off your trade-in.”

Customer: “That’s absolutely disgraceful! Just take the console without the damn AV cable.”

Customer’s Wife: “I had the exact same problem when I came to trade in [Child]’s [Console #2]! This is not acceptable.”

Me: “A [Console #2] is different as it is a handheld console. Every non-handheld console is sold with a connecting cable to connect it to a TV. You can buy one today or I cannot trade in your console.”

Customer: “In that case I’ll take my business elsewhere!”

(The couple stormed out with their console and headed to a rival store. About 30 minutes later I saw them walk past our store, Console #1 and all.)

icon_bizarresilly

Danny Trejo Must Really Need The Work

| Hamburg, Germany | At The Checkout, Bizarre

(I work in a somewhat difficult neigbourhood, with some gang violence here and there, but luckily I have never experienced anything bad. A strange-looking guy comes into the store, holding a big suitcase. As I am alone, he starts to look suspiciously around him, making sure, no one else is in the room. I start to get a little nervous as he comes to the register and puts the suitcase on the counter. He opens the suitcase and pulls out a big machete and starts to wave it around my face. I back up to the wall behind me and in my head start to say goodbye to my family and my cats. He then asked me in broken English:)

Man: “You want to buy knife? Is good knife. Really sharp knife. Can cut things. I give you for 100€.”

(As I realize that he doesn’t want to rob me, I say with a shaken voice:)

Me: “Eh, no… No, thank you. I… I don’t need a knife.”

Man: *then waves the machete around some more* “Is best knife. I can give you for 50€. Special price. I can give you for 30€. Buy knife?

Me: *shaking my head in disbelief* “No… thank you.”

(He then put the machete back in the suitcase, waved me goodbye, and went out of the store.)

icon_badbehavior

Firing Off At You Over The Fire

| Birmingham, England, UK | Bad Behavior, Bizarre, Health & Body

(I work the morning shift at a local corner shop. Every day around the same time I would smell a burning smell. I mention it to the manager who has people come in to check everything over but say there’s nothing to worry about. One morning the smell is even stronger than before. I call my manager over to ask her if she can smell anything. Before she can say anything she points behind me. The cupboard with all the electrics has white smoke pouring out the gaps of the door.)

Manager: “I’ll set the alarm. You get everyone out.”

(She runs to the alarm while I run around the shop to see if anyone is in. Being six am there isn’t so we both run out. My manager asks to borrow my phone to call 999. I hand her my phone and figure I should knock on all the doors to the shops and the residence above the shops next to us, though a man has already walked up to us at this point.)

Me: “Sorry, sir, there is a fire. You can’t come in.” *I go to start knocking on doors*

Man: “Wait, did you call 999?”

Me: “Yes, she’s doing it right now.” *I go to move again but he grabs my arm*

Man: “That’s white smoke; that would make it an electrical fire. Can you not just turn it off?”

Me: “The fire is on the switch to turn it off!”

(I give his arm a little shake but he steps in front of me.)

Man: “Could you not use a fire extinguisher?”

(I had thought of this, but as the fire was behind a door I didn’t want to cause a fire wave in my face with the rush of oxygen it would get.)

Me: “No. Please, I need—”

Man: “Need to get out of here? Just caring about your own a**? What about the people still asleep in the houses? Should you not warn them!?”

Me: *in my head* “I would be but I’m stood here talking to you!” *to Man* “I was just about to do that, sir…”

(At this point my manager has finished on my phone and hands it back to me.)

Manager: “Just make sure no one goes in except the fire people. I’ll go wake everyone up.”

(She runs off and the man is still standing next to me.)

Me: “Sir, if you could please move along. I don’t want anyone getting hurt.”

Man: “Sure, and when I leave you’ll just bolt. I’m staying right to make sure you do what your boss told you to do.”

(I chose to ignore him and waited for the emergency services which arrived in record time. I told them what the deal was and they dealt with it promptly. I saw the man walk off while giving me the ‘I’m watching you’ signal.)

icon_money

Interior Inferior

| Brooklyn, NY, USA | Money

(I work as a retail associate (barely above minimum wage, no benefits) at a very upscale boutique that sells furniture and home goods. Most of our clients are incredibly wealthy AND nosy, but don’t seem to have any grasp of the income gap at all. I have this interaction pretty regularly.)

Customer: “Oh, man, I just LOVE this store. And you always have such great advice, great taste, great design input. You must have the most stylish home.”

Me: “I do what I can.”

Customer: “Which pieces do you have in YOUR home?”

Me: “Uh, I actually don’t have anything from the store. Well, a couple of very small items.”

Customer: “Oh, haha, I’m sure your place is full of great antique finds! You’re probably sick of all THIS stuff.”

Me: “Well, it’s mostly IKEA.”

Customer: “Oh. Well, IKEA is… easy.”

Me: “Yep. And inexpensive. Good for a retail employee’s budget. Anything else I can help you find?”

Customer: *usually completely baffled* “Uh… no, thanks.”

(They are often so persistent I’ve even had to deflect direct questions about my income! Often after selling them a $1900 coffee table or something.)

icon_awesomeworkers

Got Some Paprika In Her Pants

| Bismarck, ND, USA | Awesome Workers, Bad Behavior

(A woman and her son approach my counter, which is currently surrounded by other customers waiting patiently during the start of the busy holiday season.)

Woman: *pushing past everyone else* “Do you have [six-year-old game]?”

Me: “No, ma’am, I’m afraid we don’t. I can double check our website after I finish with this gentleman to see if it available online.”

Woman: “God-d*** it! This is why I don’t shop here. You’re all lazy f***s! Won’t even go look for one simple f****** game!”

Me: “Do you have paprika in your kitchen?”

Woman: “What?”

Me: “Do you have paprika?”

Woman: “What the f—”

Me: “You see, you know the answer because you take care of your kitchen. You stock your kitchen. You clean your kitchen. You own your kitchen. It is the same here for me and our video games. I know we don’t have it because I haven’t stocked it. In addition, [Game] came out a year before our store opened. I offered to look it up on our website, which would also tell us if a nearby [Chain] store has it in stock; if you don’t want me to do so, a simple ‘no thanks’ would suffice.”

Woman: *as she storms off* “F*** YOU!”

(Her antics turned the calm queue into a shoving match to get in front of the line since ‘she got help before everyone else.’)

Page 3/55812345...Last