icon_crazyrequests

Their Argument Comes Apart At The Seams

| TX, USA | Crazy Requests, Movies & TV, Popular

(I’m an assistant manager at a clothing store, and there is a sales associate we are wanting to promote to management. We are giving her more opportunities to work on her own to see how she handles it. One night, she and I are working together and I tell her I am going to organize our shoes in the back and to let me know if she needs anything. Everything is going fine until about 30 minutes before closing, when she comes back to the stock room.)

Coworker: *visibly upset* “I’m so sorry to bother you, but this customer is out here demanding to speak to a manager. He’s Russian and his English isn’t great, but he wants to buy a jacket for the woman he’s with. He says the threads are loose on the seam and he wants a discount. I told him we could only give him 10% off, and he started yelling and asking for a manager, and I didn’t know what else to do…”

Me: “You handled that just like you should have. I’ll come out and talk to him.”

(I go out to the sales floor and greet the customer and his girlfriend.)

Me: “So, what seems to be the problem with this jacket?”

Customer: “The threads are loose! It is no good! See!”

(He shows me a seam of the jacket that looks fine, but it honestly isn’t the highest quality stitching as the jacket is only $50.)

Me: “I see. Well we can offer you 10% off.”

Customer: “No! You must give it to me for $20. The jacket is no good. This seam is so loose; she will probably wear it five times before it falls apart!”

Me: “I’m sorry sir; the largest discount I can offer for damaged items is 10% off. If you’d like I can call another one of our stores to see if they have the jacket in her size, but I can’t give you a lower price than that.”

Customer: “But how can you sell this for more than $20? It is just going to fall apart!”

(We go around in circles like this for a while, and I start to get fed up and know I need to start shutting the store down soon. I finally run out of patience with the man, who is obviously just trying to bully me into giving him the jacket for a low price.)

Me: “Sir, with all due respect, if you believe this loose stitching is going to cause the whole jacket to fall apart after a few wears, why would you want to buy it at all?”

Customer: *angrily* “I will give you twenty dollars and that is all!”

Me: “Then you will not be purchasing the jacket. Y’all have a great night!”

icon_familykids

My Soul For A Steam-Iron

| Toronto, ON, Canada | Family & Kids, Popular

(I’m selling $250 steam irons and working on straight commission. A customer chats with me for 10 minutes, growing progressively more interested in the machine. I need this sale to make quota for the day, so start to hope when he says “I’m going to go find my wife and bring her to see this!” A few minutes after, while I’m scanning the aisles hoping to see him come back – 75% of the time these “Be backs” never return – a three-year-old boy comes up to my booth.)

Little Boy: “I’m lost. Can you help me find my mommy?”

Me: “Absolutely!”

(I’m a traveling demonstrator and don’t work for the store, so have no idea policy about lost children, but figure I’ll walk him to the managers. I take him up front, but forget to put out my “Be back in five minutes” sign. After I get him into the hands of the floor manager, I head back to my booth, gone less than five minutes. Shortly, the customer returns.)

Customer: “You just lost a sale! I came back with my wife and you were gone! We weren’t going to wait around for hours for you; she’s gone to check out. Guess you weren’t really interested in a sale!”

Me: “I’m sorry sir, but a little boy was lost and asked me for help finding his mommy. He was scared and I took him to the manager.”

Customer: “Too bad for you! That’s not your job. You’re here to sell!”

(Customer storms off just as the manager walks by with the little boy, bringing him to the mom who happens to be near my booth and is starting to panic.)

Manager: “This brave little boy knew what to do when he realized he was lost. He went right to a staff member in a badge—” *pointing to me* “—and asked for help. Always go to a person in authority and we’ll take care of you!”

Mother: *looking at me* “Oh, my god! Thank you so much! I’ve worked these kinds of booths; I hope being away didn’t cost you a sale?”

Me: “Not helping would have cost me my soul.”

icon_extrastupid

This Just Isn’t Working

| Cambridge, MA, USA | Extra Stupid

(I’ve been helping the customer for about five minutes, and am behind the counter running her credit card to finalize the sale when…)

Customer: “Oh, I just noticed your shirt! Do you work here?”