Didn’t See The Smoke Signals, Part 2

, | PA, USA | Right | March 12, 2016

(I work in the front end of a pharmacy retailer that recently stopped selling cigarettes in an effort to promote customer health. It’s been almost two years, but exchanges like this still happen regularly.)

Customer: “Hi, I’ll have a carton of [Brand] cigarettes.”

(I look behind me to where the cigarettes used to be stored, where there is now a large sign with a crossed out cigarette and a slogan that reads: “Quitting starts here.”)

Customer: “…You don’t sell cigarettes, do you?”

 

Time To Cash Out Of This Conversation

| Buffalo, NY, USA | Working | March 12, 2016

(My partner and I are using a self checkout. The register has a sign that says “No cash refunds” and a little notification pops up saying the same thing at the start of the transaction. No where in this does it say that it won’t accept cash as a payment. Come payment time…)

Partner: “Hey, where’s the cash button?”

Me: “It should have it. Hey, um, excuse me?” *I wave over an employee* “I know the sign says no cash refunds, but it won’t take cash.”

Employee: “No cash refunds.” *points to sign*

Me: “…I get that, but it won’t TAKE cash.”

Employee: “No cash refunds.” *points more aggressively at the sign*

Partner: “Okay, we get that, but—”

Employee: “NO. CASH. REFUNDS.”

Me: “Do NOT interrupt someone!” *I have a big pet peeve about being interrupted* “There is a difference between being unable to GIVE cash as a refund and being able to TAKE cash as a PAYMENT. Neither the sign nor the notification at the start of the transaction stated that it’d be unable to take cash as a PAYMENT.”

Employee: “No cash… No cash refunds.”

(At this point he is just repeating himself. I ask to see his manager. The manager just does the exact same thing and we end up paying with a card instead. If it couldn’t take it, it should be on the sign, too.)

Planting The Seeds Of Stupid

| CT, USA | Right | March 11, 2016

(I’m a manager for a window treatment/home décor shop. We are known for having a VERY generous return policy. One my newest associate answers the phone.)

Associate: “[My Name], I think I need help with this customer.”

Me: “Okay, what’s going on?”

Associate: “This woman is a decorator, and she bought some of the artificial topiaries for her client a while back. She wants to know if she can return them.”

Me: “That should be fine. What’s the trouble?”

Associate: “Her customer watered them.”

Me: “…”

(I got on the phone and politely explained to the customer that while we are pretty lenient with returns, this was one time I would have to say ‘no.’ Fortunately she was very understanding. Her client told her that the topiaries ‘were drying out, and looked like they needed water.’ He even claimed that they started sprouting new plants afterwards!)

Making An Off Statement

| WA, USA | Working | March 9, 2016

(This happened towards the end of my shift, when I was carrying a till towards the office. A coworker starts walking next to me.)

Coworker: “Getting off?”

Me: “Nope! Just leaving.”

Coworker: *pauses a moment before getting what I said, then starts laughing* “That was a loaded question, wasn’t it?”

Show This Employee The Pink Slip

| Montreal, QC, Canada | Working | March 8, 2016

(I’m shopping with my friend for a new laptop. We are both female. My friend goes up to a salesman.)

Friend: “Hi. We are here to shop for a new laptop. Wh—”

(The salesman cuts her off, and raises his hand, making a sign to follow him. We do, thinking he’ll listen to the actual question once in the correct department, or let us look around first, but he proceeds to show us one laptop specifically.)

Salesman: “Here, a cute little laptop. It’s all pink with a beautiful little webcam!”

(My friend and I stare at each other in disbelief.)

Me: “Nope!”

(We proceed to walk away fast, but can still hear him:)

Salesman: “But it’s a great little WEBCAM! And it’s PINK! PIIIIINK!”

(We ended up shopping online.)

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