In Line And Out Of Line, Part 5

| Sydney, NSW, Australia | At The Checkout, Bad Behavior

(There’s a long line of customers with two staff members serving. The phone rings and my coworker answers.)

Coworker: “Hi, this [Coworker]. How can I help you?”

Customer: “Do you have [item] in stock? I need to buy one.”

Coworker: *runs to check, comes back to the phone* “Yes, we have it in stock. Would you like me to hold one for you?”

Customer: “Yes. I’ll be in to pick it up. My name is [Customer]. Good bye.”

(My coworker goes back to serving the line. She serves two customers and then gets to the third one.)

Customer: “Hi, I’m [Customer] and am here to pick up [item].”

Coworker: “You called me while in the line?”

Customer: “Yes. I am in a hurry and didn’t want to wait while you went to get the item.”

Coworker: “Really? Did you realise that I had to spend extra time with the last two customers apologising to them because they were irate that I took a phone call while they were waiting? You would have been gone by now if you had simply waited your turn.”

Related:
In Line And Out Of Line, Part 4
In Line And Out Of Line, Part 3
In Line And Out Of Line, Part 2
In Line And Out Of Line

A Sizeable Problem

| CA, USA | Bad Behavior, Crazy Requests, Extra Stupid

(I work in a high-end retail store. It is very well known and we carry a lot of high end clothing brands. There are a few different types of sizing. It is incredibly busy and I have a ton of things in my hands. I have an injury so I shouldn’t be carrying this much.)

Customer: “Hi. Can you help me?”

Me: “One moment, please. My hands are completely full. I will be back in just one moment, though.”

(I drop the merchandise in a dressing room and come back out and she blocks my way, speaking just two inches from my face.)

Customer: “I need to try this on now! You have weird sizes and this is the only one my size!”

(I look at the size and her and clearly she will not fit in the item.)

Me: “Oh, this company runs very small. Can I grab another size for you? The four might be a little tight.”

Customer: “No, I am a four.”

Me: “If you usually wear a four dress size, you might still want to go up a couple of sizes. This brand runs very small.”

Customer: “No. A four is extra large and I don’t think they make any bigger!”

Me: “Oh, no. [Brand] is sized using dress sizes such as two, four, six, eight, ten. A four is the dress size.”

Customer: “No, it is not.”

Me: “Yes, ma’am, it is.”

Customer: “No, you are wrong. It is one, two, three, four.  Four is extra large.”

Me: “I am sorry, ma’am, I know that some companies do use that sizing and others use the dress size and many jeans are actually in inches. The shirt you have is [Brand] and they use dress sizes.”

Customer: “No, they don’t. You have no idea what you are talking about! You are wrong! You are too young to know anything! You are wrong. A four is XL!”

(I am 28 but I have been selling this brand since I was 14.)

Me: “Okay. Go ahead and try the four.”

(I walked away. The customer tried it on and then told us it is sized wrong.)

Talking Like Crazy (Horse)

| SC, USA | Extra Stupid, History

(I work for a store that specializes in items made by different Native American tribes. A teenage girl comes in and starts looking around. She takes a few moments before turning to her friend and saying:)

Customer: “I wish all the Native Americans weren’t dead. It’s sad that they’re all gone.”

(I look over to my coworker, who happens to be Native American. My manager looks at my coworker.)

Manager: *to my coworker* “Why don’t you go introduce yourself?”

(The girl looked like she saw a ghost!)

Deaf To Reason, Part 3

| OH, USA | Bigotry, Language & Words, Wild & Unruly

(I’m mute, but learned sign language as a way to communicate. Most people assume I’m deaf, and I usually don’t need to correct them. However, some people use this assumption to make comments. I’m at the mall.)

Customer: “Miss, do you know where [Store] is?”

Me: *signs that I only speak sign language*

Customer: “Stupid deaf people. Shouldn’t be allowed the same place as us normal people! You ungrateful s*** had better stay the f*** away from me!”

(I tear up a bit, but then the security officer, who understands sign language, comes over.)

Security Officer: “Ma’am, please stop harassing her.”

Customer: “What?! I did no such thing! I only asked her for directions! And, she’s deaf! How could she know?!”

Security Officer: “She’s not deaf, ma’am. She heard every word. I’d like you to apologize to her.”

Customer: “H***, no! She’s a little b**** who shouldn’t be out with the normal part of society!”

Security Officer: “I’m going to ask you to leave now.”

Customer: “Why?!”

Security Officer: “You’re being disruptive and rude. You need to leave.”

Customer: “She should leave! She’s wasting time and space!”

Security Officer: “She isn’t screaming profanities, harassing others, or even being the least bit loud. I’m going to ask you one more time to leave the property.”

(The customer refuses, and has to be dragged out by two other officers!)

Related:
Deaf To Reason, Part 2
Deaf To Reason

1 Thumbs
2,657
VOTES

Arabian Plights

| Sunrise, FL, USA | Bad Behavior, Language & Words

(I am of Middle Eastern heritage, and I speak fluent Arabic, but because of my Western name and lighter complexion, I often get mistaken for a Caucasian man. I am working on the store’s stock team, running trolleys to the store’s grocery department. A customer in a hijab stops to ask me a question.)

Customer: “Excuse me. I am looking for some [spice I’ve never heard of].”

Me: “I’m sorry, ma’am. I’ve never heard of that before. I can tell you what aisle it might be on, but not if we have it. Why don’t you ask my associate over there? He’s far more familiar with this department than I am.”

(I point to my coworker, who is about 15 feet away.)

Customer: “Okay. I will, then.”

(The customer proceeds to mutter various insults and curse words in Arabic as she looks around the aisle. About a minute of this in, I decide to respond.)

Me: *in Arabic* “You know, it’s really shameful and cowardly when a grown woman, especially one in a hijab, is insulting a worker half her age in a language she thinks he doesn’t understand. Some representative of our culture you are!”

Customer: *in Arabic, sputtering* “You speak Arabic?”

Me: *in English* “No, I just said that specific statement to throw you off.”

(The customer turned bright red with embarrassment, left her cart behind, and exited the store.)

1 Thumbs
2,432
VOTES
Page 195/574First...193194195196197...Last