No ID, No Idea, Part 16

| Hampshire, England, UK | Right | June 3, 2016

(We can sell alcohol and cigarettes to those that provide ID but as we often serve regular customers we don’t ask for their ID. The UK legal age to buy alcohol and cigarettes is 18. A regular customer walks in. He looks young but is actually of legal age to purchase said items.)

Customer: “I would like a packet of [Popular Cigarette Brand].”

Me: “Of course.”

(The customer leaves the store. A few minutes later my mum walks in with my sister.)

Mum: “Did you just sell cigarettes to a boy?”

Me: “Yes, but it’s okay. He’s over 18.”

Mum: “Okay, but you should know he just gave them to a girl in a school uniform.”

(I am stunned and a little annoyed but forget about the incident until later, when the customer walks back into the store to buy food.)

Customer: “Hey again, I forgot to pick up some things.”

Me: “No problem. Just to let you know, I can’t stop you from buying cigarettes for yourself, but in the  future I recommend you don’t give them to those that are underage.”

Customer: “I didn’t give my d*** cigarettes to anyone!”

Me: “A customer walked in after you purchased the cigarettes and told me you handed them to a girl in a school uniform.”

Customer: “Fine, whatever.” *pays and walks out*

(A little more time passes, I forget about the incident. I am stocking the shelves when a woman storms up to me.)

Woman: “You refused to sell my son cigarettes! He’s over legal age! We come in this store all the time!”

Me: *realising she’s talking about the earlier incident* “I’m sorry, I think there’s been some kind of miscommunication. I didn’t refuse your son service. I just told him he shouldn’t give his cigarettes to minors.”

Woman: “My son would never do such a thing! You’re a f****** liar!”

Me: “I have a very reliable eyewitness that he did.”

Woman: “Oh, so you have other customers spying on us now then? Who ratted him out?”

Me: “My mum. And to repeat myself: We have a very clear policy that we cannot sell +18 products to those intending to buy for those that are underage. If I sell cigarettes to your son and a police officer sees him give them to someone underage, he could suffer a huge fine and would could lose our license.”

Woman: “I don’t give a d*** about your f****** license.”

Me: “Well, I’m sorry to hear that.”

(The woman walks out. A few months later, I am working in a different store, but I decide to pop in to the original store to see how the manager is doing.)

Manager: “Hey, did you know that [Customer] got prosecuted?”

Me: “No, why?”

Manager: “They caught him selling cigarettes to minors.”

(Apparently the girl in the uniform was his sister and he’d been buying her cigarettes, which she’d been selling at her local school. Luckily they didn’t trace any of the purchases back to our company!)


Free Falling

| Gloucester, NJ, USA | Right | June 2, 2016

(I work at a store that has a rewards program. This allows customers to accumulate money to help pay for purchases. I am checking out two adult women who have enough to pay for a pair of shoes on their order.)

Woman #1: “So, these shoes will be free?”

Me: “Yes.”

Woman #1: “They are $9.99. They will be free?”

Me: “Yes.”

Woman #2: “These will be free?”

Me: “Yes.”

Woman #2: “These shoes will be free?”

Me: “Yes.”

Woman #1: They will be free?”

Me: “Yes!”

Talking Eurotrash

| WA, USA | Working | June 2, 2016

(I am a British tourist. I have been to try on some clothes and decide to buy a pair of trousers. I see the cashier has ringed me up for a lot more than the trousers cost.)

Me: “Err, why did you ring me up $25 instead of $16?”

Cashier: “That jacket costs $9 with tax. Take it off and I won’t call my manager.”

Me: “It’s mine. It wasn’t even sold in this country.”

Cashier: “Take it off please, sir, or I will be forced to call my manager.”

Me: “Listen! It is mine! I don’t have the receipt, but if you check the [Website] in Britain, they sell it for £10.”

Cashier: *condescending* “I don’t think so.”

(She pages her manager.)

Manager: *coming up* “What seems to be the problem?”

Cashier: *gesturing to me* “This guy seems to have mistaken me for a gullible idiot; he thinks he can shoplift a jacket from us by pretending he brought it in Britain…” *here, she is smiling and I can tell she’s trying to hide laughter* “…for £10.”

Manager: “Right! Take it off! Now! I’m going to call the police and see what they think when they arrive!”

Me: “No! Please, listen. If you look on [Website]…”

Manager: “Have you got a receipt?”

Me: “No, it’s in Scotland.”

Manager: “You can’t prove it, then. Seriously, just stop playing now. Everyone knows Europe uses the Euro. They haven’t used the pound sterling since 2002. I’m not stupid, you know.”

Me: *angry* “It IS from Britain! They use pounds!”

Manager: “Riiiight.”

(They called the police. Unfortunately, the arresting officer didn’t believe me either and had me detained. I told them to look up the Euro on the Internet, to which the officer looked very embarrassed. I then told them to call up my partner at home, a VERY expensive call, might I add, to find my receipt in the receipt drawer. When she confirmed that I brought the jacket, they released me, but not until I had spent most of the first day of my holiday in a jail cell. Whenever I talk to anyone about Britain now, I say ‘If it’s not part of mainland Europe, it doesn’t have the Euro.’ I know that other European islands do use it, but I didn’t want to take a risk.)

Be Everywhere At Once

| Melbourne, VIC, Australia | Working | June 2, 2016

(I get into trouble from our line manager for messing up a count. I checked and double checked for the items in question, even asking my supervisor if she knew where they were. She checked and found nothing, but the next day Store Manager said he had found the items and recorded them, which led to me getting into trouble for not doing the work correctly. Neither my supervisor or I could find them afterwards. It’s a few months later.)

Supervisor: “[My Name], remember when you got into trouble for not looking correctly for [item]?”

Me: “Yes, I do. Why?”

Supervisor: “You wouldn’t guess what I found today.”

Me: “Really? Where?”

Supervisor: “Still in the carton, in [completely different department], hidden in a corner, surrounded by other stock. I asked [Store Manager] about it and he suddenly remembered hiding them there when he didn’t have time to put them out just before an inspection.”

Me: “So, in the future, I not only have to look where the items should be, but where they might be and where they shouldn’t be in the first place.”

Supervisor: “Sounds about right.”

Bad Behavior Is On The Cards

| UK | Right | June 1, 2016

(We have an online system where when you buy online to collect in store. All you need is your card that you bought it with. It is the second line of the email. I know, because I’ve read the automated email a million times, as it is handed to me every day by sensible customers who know how to function properly. I offer my help and diagnose the type of service this man needs and I find his parcel.)

Me: “Do you have the card you purchased the parcel with?”

Customer: “No.”

Me: “All right, are you able to get hold of the last four digits of your card number?”

Customer: “No.”

Me: “Okay, can’t you contact someone who has access to the card? Or possibly log into an account like Amazon or PayPal, that have those four digits on display?”

Customer: “It’s not my card; it’s my girlfriend’s.”

Me: “Oh, I’m sorry. I can’t release the parcel without those last four digits.”

Customer: “What?! That’s my parcel! I’ve paid for it! It has my name on it!”

Me: “I can’t release it without proof of purchase; I’m sorry.”

Customer: “You have to release it because it is mine!”

Me: “I can’t release it.”

Customer: “How was I supposed to know I needed the card?”

Me: “It says in the email sent to you to tell you the parcel has arrived here.”

Customer: “No, it doesn’t!”

Me: “Yes, it does.”

Customer: “I’ll show you it doesn’t!”

Me: “Go for it.”

Customer: *checks his phone to discover that the email DOES in fact state you must bring the card used for purchase* “Oh, for f*** sake! I never read my emails that far down!”

Me: “If you can get those four digits, I can give you your parcel.”

Customer: “No. I want the d*** thing refunded.”

Me: “I still can’t do that without the card.”

Customer: “Then shove it up your f****** a**, then!”

Me: “I can’t do that without the card either.”

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