Not So Smart-Phone, Part 8

| Holland, MI, USA | Crazy Requests, Technology

(A customer walks in with his prepaid cell phone and a phone card, clearly used.)

Me: “Hi! Something I can help you with?”

Customer: “Yeah. I just bought this card, and now my phone isn’t working!”

Me: “Oh, I’m sorry to hear that. Can I take a look at it?”

(He hands the phone over. After a few moments, I realize his SIM card is outdated and he’ll have to get a new phone.)

Me: “How long have you had this phone?”

Customer: “Probably about four years. I thought they made them to last longer than this!”

Me: “Well unfortunately, you’ll need a new SIM card. It’s an easy enough fix, and you’ll keep your minutes and phone number. You just have to give them a call and they’ll send you a new one, free of charge.”

Customer: “How long will that take?”

Me: “Three to five business days.”

Customer: “That’s ridiculous! That b**** who added this card screwed it up! I want a refund!”

Me: “Give me just a minute.”

(I call the phone company and confirm that the minutes that were added went through fine. It is simply the technology of the old SIM is outdated.)

Me: “Sir, the minutes were added without a problem. It’s just a SIM card that’s causing an issue; that’s all.”

Customer: “I can’t believe this! I demand a refund on these minutes, right now! Where’s your manager?”

(I find a manager and explain the situation. She comes over with me.)

Manager: “I heard you were having some issues with your phone. How can I help?”

Customer: “By giving me a d*** refund on these minutes, that’s how!”

Manager: “So you want the minutes refunded.”

Customer: “Yes.”

Manager: “The minutes that are still clearly added to your phone.”

Customer: “…yes.”

Manager: “So the nice woman who helped you out did her job at the time.”

Customer: “Yeah, well, I still want that b**** fired!”

Manager: “That’s not going to happen, sir. In the meantime, please do as this young lady told you to get your phone fixed. That’s the most we can do at this time.”

(He stares us both down for a minute before storming out.)

Related:
Not-So-Smart Phone, Part 7
Not-So-Smart Phone, Part 6
Not-So-Smart Phone, Part 5
Not-So-Smart Phone, Part 4

Thinkless And Thankless

| MA, USA | Bad Behavior, Crazy Requests, Money

(To make it easier to keep track of how long things have been in our store, the date is printed on their tags along with a corresponding color. Right now we’re running a 50% off sale for almost every tag color except two, and there are multiple signs on our walls telling our customers this. A customer walks in briskly and approaches my counter without even looking at me.)

Customer: “I don’t want to think today. You’re going to tell me the price of things.”

Me: “Uh… okay?”

(The customer shoves a coat in my face.)

Customer: “How much is this?”

Me: “Well, what does the tag say?”

Customer: “I don’t want to think!”

Me: *looks at tag* “Well, it says that it’s $69. It’s also printed on a mint green tag. That means it’s 50% off right now.”

Customer: “I don’t want to think about it! How much is that?”

Me: “Well, half of 70 is 35, so it will be about $35.”

(The customer leaves the coat on my counter, and walks away in a huff. She then brings up another coat.)

Customer: “How much is this one?”

Me: “Well, what does that tag say?”

Customer: “I don’t know! I don’t want to think about it!”

Me: “The tag says it’s $99, and since it’s an orange tag, there’s no discount on it today.”

(The customer throws this coat down on top of the other, then proceeds to bring me a third.)

Customer: “How much is this one?”

Me: “Well, what does the tag say?”

Customer: “I already told you that I don’t want to think about it!”

(She walks out of my store angrily. Meanwhile, one of the regulars who was in the store and witnessed the entire exchange comes up to me.)

Regular: “Wow. She didn’t even say thank you.”

Paying A Hire Price

| Vancouver, BC, Canada | At The Checkout, Crazy Requests, Money, Top

(I’m purchasing something from my workplace, and they happen to give very generous discounts to employees.)

Manager: “Alright kiddo, that’ll be $5.59.”

(I pay for my item. The next customer in line happens to be purchasing the same item.)

Manager: “That’ll be $22.39, please.”

Customer: “What!? That guy only paid five bucks for his! Why do I have to pay over $20?”

Manager: “Sir, he works here. He gets an employee discount.”

Customer: “Well, I’m not paying this price! I want to pay what he paid! This is a complete rip-off!”

Manager: “Alright, when can you start?”

Customer: “What?”

Manager: “The discount is for employees only. When can you start? I think I can arrange an interview for you next week.”

Customer: “Why the h*** would I want to work here? I already have a well-paying job! I don’t want to deal with any stupid customers!”

Manager: “And that’s why he gets a discount, and you don’t!”

Someone Has Had A Bit Too Much Coffee

| Melbourne, QLD, Australia | Bizarre, Food & Drink

(It’s early in the morning, and so the home-wares store that I work in is pretty quiet at the moment. It is so quiet, that I can hear this customer from the other end of the store as she walks in, getting progressively louder as she approaches me.)

Customer: “…coffee cups, coffee cups, coffee cups, coffee cups, coffee cups…”

(Hearing this, I turn around to see a middle aged woman and her 10-year-old son looking at me expectantly, still repeating ‘coffee cups’ as she gets closer.)

Me: “Um, was there something I can help you with tod—”

Customer: “…coffee cups, coffee cups, coffee cups…”

Me: *trying my best to act normal* “Sure… just on the shelf in the corner there.” *points*

Customer: “Ah! Coffee cups!”

A Spelling Konflict

| Melbourne, VIC, Australia | Language & Words

(A customer is looking for an icy-pole maker.)

Me: “Okay, now you said you were after a certain brand name?”

Customer: “Yes, all I know is that it starts with a ‘K’.”

(We do not currently stock any icy-pole related products by brands starting with a ‘K’, but we do have some starting with a ‘C’.)

Me: “Are you sure it wasn’t one of these ones here, miss? We have—”

Customer: “No, no! I’ll know it when I see it. It definitely starts with ‘K’. Oh look, there it is!”

Me: “Um… are you sure, miss? That machine is by the Zoku brand.”

Customer: “Yes, that’s it! Zoku! It start’s with a ‘K’! ‘K’ for Zoku!”