Taxing Faxing, Part 13

| London, England, UK | Extra Stupid, Technology

Customer: “Did you get the order I faxed you over?  I haven’t heard back from you.”

Me: “Yes, I did get it and tried to fax you a pro forma back, but it kept ringing out.”

Customer: “Yeah, I always unplug the fax machine after I send a fax.”

Related:
Taxing Faxing, Part 12
Taxing Faxing, Part 11
Taxing Faxing, Part 10

Gunning For That Sale

| USA | Bad Behavior, Criminal & Illegal, Politics

(I have been working with this customer for a little over an hour and a half. He picks out his rifle, ammo, cleaning kit, scope – the whole nine yards. I am excited because we get commission on what we sell. We finally get to the point where we fill out paperwork, background check, etc.)

Me: “Okay, sir. Now that we have everything ready, if you can, please let me see your ID so we can get the paperwork started?”

Customer: “No, I don’t need to do paperwork.”

Me: *thinking he’s joking, I laugh*

(Awkward silence.)

Customer: “So… are you gonna ring me up?”

Me: “You need to fill out the paperwork so I can perform a background check first.”

Customer: “Look, I’m a police officer. I don’t need to do the paperwork.”

Me: “Uh, yes, you do. Everyone needs to do paperwork for a firearm purchase, even the president.”

Customer: “I don’t give a s*** about the president. Now, are you going to sell me the rifle or not?”

Me: “Are you going to fill out the paperwork?”

Customer: “Nope. *turns and leaves*

Me: *screams internally*

(He came back the next day trying to buy the same rifle but with another employee. I told him the story from the day before. He told the customer to leave. Never saw him again.)

It’s Curtains For Closing Time

| Seattle, WA, USA | Bad Behavior, Crazy Requests, Family & Kids

(I work in a small, locally owned business in an old building. Connected to our store is another small shop. Our owners have agreed to leave the passage between our stores open to promote business. We understandably get customers wanting to purchase the other store’s goods at our register, and other similar confusions. Most days, our hours are the same. One day a week my store closes an hour before our sister store. We have large, heavy curtains that can be drawn across the entrance between our stores. I am in the middle of closing procedure, have drawn the curtains, turned out most of the lights, and locked the front door. Our space has two adjoining rooms, so I can hear what’s happening in the other room, but can’t see. I hear loud thumping noises and footsteps. It is a woman and her seven- or eight-year-old son.)

Me: “I’m sorry, ma’am, but we are closed. Today we close an hour earlier than [Adjoining Store], but feel free to browse further there.”

Woman: “Oh? You’re closed?”

Me: “Yes. As you may have noticed, all the lights are off in this store, and our hours are clearly posted on the other side of the curtains separating us from [Other Store.]”

Woman: “Well, it’s all so unclear. It looks like you’re open.”

(Meanwhile, her son is bounding around, disarranging the displays and generally being disrespectful of the space.)

Me: “I’m sorry, but we are closed. Our register is no longer open. Feel free to look at [Other Store]’s stock. They are open for another hour.”

Woman: *grumbles in direction of son* “Well, I guess this b**** won’t let you have a toy.”