Restoring Faith In Humanity All Over The Snow Globe

| USA | Holidays, Theme Of The Month

(Around Christmas, I’m at a large convenience store buying groceries when I hear the sound of glass breaking and a child’s shriek. I drop what I am doing and run to the aisle to find a two- or three-year-old boy staring at a shattered snow globe. The poor kid bursts into tears:)

Boy: “I sorry, Mommy! I sorry!”

(To her credit, the mom remains completely calm and assures her son that she knew he hadn’t done it on purpose, but that she would have to pay for it. I start clearing away the glass to keep the toddler from getting cut while his mother tries to calm him when an employee shows up.)

Employee: “Oh, my goodness! Are you okay, sweetie?”

Boy: *sobbing* “I sorry! I broke it!”

Employee: *grabbing a broom* “It’s okay, honey. That’s why they’re called accidents. Just stand over there with your mommy so this glass doesn’t cut you.”

(She kept up a stream of friendly chatter the whole time, reassuring the boy that he wasn’t in trouble. She was so sweet, whoever she was!)

Christmas Twine, Mistletoe, And Whine

| UK | Holidays, Theme Of The Month

(It’s Christmas Eve. The phone rings and I answer it.)

Customer: “Hello, I saw in your catalogue that you sell cooking twine.”

Me: “Yes, we do sell cooking twine.”

Customer: “I need to order some; I need it for tomorrow.”

Me: “I would be happy to reserve you some and you can pick it up later on in the day?”

Customer: “No, that won’t work; I live 60 miles away. You’ll have to post it to me.”

Me: “Are you asking me to post an item out to you so it arrives on Christmas morning?”

Customer: “Are you telling me you can’t help me? You are disgusting. You’ve ruined my Christmas and my family’s Christmas!”

The Sale Hasn’t Got The Green Light

| Daytona, FL, USA | Holidays, Theme Of The Month

(It is just after we’ve marked our Christmas merchandise down 50%. This covers everything except items we carry year round, even if they have a winter paper tag decorating them. The customer has a plastic mug.)

Customer: “Could you tell me how much this costs?”

Me: “$4.97.”

Customer: “It should be about $2.50, dear.”

Me: “No, ma’am, that particular item is $4.97.”

Customer: “It’s a Christmas item, dear. It’s about $2.50.”

Me: “Actually we carry those year round so it hasn’t been marked down.”

(The customer clears her throat and points out the paper tag with a snowflake on it. We put those on ourselves to mark holiday gift ideas, not just winter merchandise.)

Customer: “Clearly you’re missing something, dear. It’s clearly a Christmas item. Just look at the color.”

Me: “It’s green, ma’am. We sell green mugs all year. It’s $4.97. Those mugs are always $4.97.”

Customer: “Well that’s just RIDICULOUS! I demand you give it to me for half price!”

(When I refused her again she threw the mug and stormed off.)