A Flashing Light-Bulb Moment

| Reading, England, UK | Holidays, Theme Of The Month

(I work for a major DIY store and often work on the returns desk. One day a customer comes in carrying a bag from one of our competitors. From it he pulls a box of Christmas tree lights.)

Customer: “I’ve bought these lights, and they keep flashing. I don’t want them to flash; I want them to stay on all the time.”

(I look at the box of lights and notice they clearly have the name of the competitor on them.)

Me: “I’ll just stop you there, sir. These lights were bought at [Competitor] and this is [My Store].”

(The customer looks at his lights, looks at me and my uniform, and finally the light bulb goes on.)

Customer: “Bloody h***, I’ve just come from there!”

Out Of State, Out Of Mind, Part 2

, | TN, USA | Hall of Fame, Holidays, Theme Of The Month

(I manage a customer service department for a company that sells aftermarket automotive accessories. We needed to confirm a shipping address to ship a product to a customer because the address that the customer entered during the online checkout process wasn’t coming up as valid in our system – so we called the customer for verification.)

Customer: “Hello?”

Rep: “Yes, ma’am, this is [Rep] from [Company] and we are needing to verify your shipping address because it’s unfortunately not coming up as valid.”

Customer: “Umm, what do ya’ll have down?”

Rep: *reads off address*

Customer: “Yeah, that’s it.”

(I had already googled the zip code provided and have now figured out the problem. The customer put in the state as Iowa but, to our disbelief, the address and Zip code links her to Ohio.)

Rep: “Ma’am, according to your Zip code you’re in Ohio and not Iowa.”

Customer: “Oh, no, that can’t be right. I’ve lived in Iowa for 10 years at least. Who are you to tell me where I do and don’t live anyway? I just want my stuff shipped! THIS IS A CHRISTMAS PRESENT AND YOU WILL RUIN MY CHRISTMAS IF I DON’T GET IT!”

(We have since pulled up Google maps and located her residence to be certain. We are positive that she really lives in Ohio and not Iowa since the address is still matching our search results and at this point everyone in the office is listening since the rep has graciously put her on speaker phone.)

Rep: “Okay, ma’am, just to double check…” *proceeds to describe the customers residence to the customer*

Customer: “Wow, that’s exactly what my house looks like. Ya’ll are some smart people! Where are ya’ll located?”

Rep: “Our office is in Tennessee, and where do you live again?”

Customer: “IOWA! Gosh what is so hard to understand about that?”

Rep: “I’m sorry ma’am. We’ve got this worked out and we are shipping your package today, to Iowa.” *but really to her confirmed address in Ohio*

(The rep finished up the phone call and hung up. We shipped the package and a few days later we called to confirm that the customer received her package. She did, in Ohio according to the UPS tracking number.)

Related:
Out Of State, Out Of Mind

It’s All For Faux

| WI, USA | Holidays, Theme Of The Month

(It’s winter. My dad is decorating the front of his store for Christmas. He is placing fake poinsettias into pots outside when a man walks up.)

Customer: “You know… those aren’t going to do well!”