Restate The Rebate

| MA, USA | Right | March 19, 2016

Customer: “Excuse me? What does this mean when it says ’4.99 after easy rebate’?”

Me: “It means that you pay the full price of $7.99 at the register, and then you go online and fill out a rebate, and you’ll receive a check for $3.”

Customer: “So, I have to mail something in?”

Me: “Nope! [Store] made it so you can do everything online without having to mail anything in. The website tells you exactly where to find the information you need on your receipt and it only takes about five minutes to fill out.”

Customer: “Well, what if I don’t do online?”

Me: “Then you can still mail it in. That is always an option.”

Customer: “You just said I don’t have to mail it!”

Me: “Correct. You don’t have to mail it because there is an option of doing it online. But if you don’t want to do it that way, then you can mail it.”

Customer: “This is false advertising! The sign says 4.99 but I have to pay 7.99. AND I have to mail it in even though you said I don’t!”

Me: “Ma’am, it’s not false advertising. It says very clearly on the sign that this price is after a rebate. And you don’t have to mail it in unless you are unable to do it online.”

Customer: “Well, I don’t like rebates. If [Store] wants to have a sale, they should just give me the money off right away!”

(After explaining why that’s not how it works and if she wants the sale price she needs to do the rebate, she finally picks up the paper and goes to the register, where the cashier gives her a total of $8.49…)

Customer: *screaming, and pointing at me* “BUT THAT GIRL JUST TOLD ME IT’S $4.99!”

Me: “Ma’am, I explained to you that you need to pay $7.99 today and then do the $3 rebate.”

Customer: “But she is trying to charge me $8.49! THIS IS FALSE ADVERTISING!”

Me: “There is sales tax which is bringing it to $8.49.”

Customer: “It doesn’t say anything about sales tax on the sign. FALSE ADVERTISING!”

Me: “Ma’am, you are in Massachusetts. There is sales tax on everything but food and clothing, and it is never included in the price on the sign. It is ALWAYS added at the register.”

Customer: “But it isn’t on the sign! And there isn’t always sales tax. Sometimes it’s tax free weekend. And I could just go to New Hampshire and not pay tax!”

Me: “Correct. There is one weekend a year where there is no sales tax in MA, but it’s not this weekend. And you could go to NH, but I think you would spend more money in gas to get there then you would save by not paying tax today.”

Customer: “Well, maybe I’ll wait until tax free weekend to get this then!”

Me: “You could do that, but it probably won’t be on sale by then.”

Customer: “It’s NOT on sale! It’s a rebate!”

Me: “The rebate is a limited time offer. We probably won’t be offering it on tax free weekend.”

Customer: “Fine! I’ll just get it today and pay the tax! But I still think this is false advertising! Between the rebate and the tax I am paying much more than what the sign says! I should report you!”

Me: “If you feel like you need to report us for false advertising, feel free to do that. I am sure they will explain exactly what I did and tell you that this is not false advertising. Have a nice day!”

Unfair Welfare

, | PA, USA | Right | March 18, 2016

Me: “…and your total is $[total].”

Customer: *holds up her SNAP (food stamps) card* “I’m paying with this. Can I get cash back on it?”

Me: “We only do cash back on Discover cards. Sorry, ma’am.”

Customer: “Why?! Everyone just wants to take, take, take my money! Take, take, take! No one is ever willing to give anything!”

(I was so stunned I couldn’t even manage to make a comment on the irony of her comment while holding a SNAP card.)

Getting Loony Over A Loonie, Part 2

| Winnipeg, MB, Canada | Right | March 17, 2016

(I ring a customer’s transaction and everything is going well…)

Me: “Your total comes to $11.02.”

(She hands me $20.02.)

Me: “Oh, it’ll round down.”

(I give her back the two pennies and her $9.00 in change.)

Customer: “Oh, I want a straight $10 bill.”

Me: “You have to give me a dollar for that.”

(She tries to give me a loonie from the change I gave her.)

Me: “I gave you your change, so for you to get the $10 bill you have to give me $10 in change.”

Customer: “I want the $10 bill.”

(She tries to give me the $5 in addition to the loonie.)

Me: “No, I gave you your change.” *points to receipt* “You gave me a $20 for an $11 purchase. The change would be $9.”

(She motions to the loonie.)

Customer: “That is why I give you this. I want $10 bill.”

(This exchange went on for about five minutes before she got fed up and called me stupid.)

Related:
Getting Loony Over A Loonie

A Copier Paste Response

| Philadelphia, PA, USA | Right | March 16, 2016

(I work in a copy center in a local office supply store.)

Me: “Thank you for calling [Company]. This is [My Name] in the copy center. How can I help you?

Customer: “Yes, I’m calling about a my printer…”

(The customer goes into long rant about their printer including model number and what is wrong with it. I try several times to jump in but have no success; I let the customer finish their rant.)

Customer: “So, do you think you can help me?”

Me: *sighing* “I am sorry, sir, but I am going to have to transfer you to our tech department.”

Customer: “But it’s a PRINTER issue. You work with printers?!”

Me: “Sir, I work with high speed copy machines. I don’t know anything about your [Home Brand Printer] and I don’t work on repairing printers; I just make copies.”

Customer: “Well, that’s just stupid!”

Me: “I’m sure it is. Hold, please.”

An Instruction Deconstruction

, | Las Vegas, NV, USA | Right | March 16, 2016

(I answer a customer call.)

Customer: “I bought a VCR from you and I followed the cable provider instructions for hookup but I can’t get it to work.”

(I explains the correct hookup step by step.)

Customer: “But that isn’t how the cable provider instructions said.”

Me: “You followed the cable provider instructions and it doesn’t work?”

Customer: “Yes.”

Me: “Would you like to follow my instructions so that it does work?”

Customer: “Uh, okay…”

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