Customer Service Stripped Bare

| NY, USA | Bad Behavior, Bizarre

(I’m working in the shoe department of a popular retail store when my manager comes running towards me.)

Manager: “[My Name], did you see a naked guy run through this department a second ago?!

Me: “Uh… no?”

Manager: “Are you sure?”

Me: “Yes! I think I’d remember that!”

Manager: “Right…”

(He ran off down the aisle and I didn’t hear from him for the rest of the night. I heard from a coworker later on that the man in question had run out of the store, through the parking lot, and into a waiting car wearing nothing but socks and sneakers.)

The Perfect Answer

| Newark, DE, USA | Awesome Workers, Geography

(Two customers come into my store.)

Me: “Hey, guys, if you have any questions just let me know.”

Customer #1: “What’s the capital of Bolivia?”

Me: “That’s one I don’t know off the top of my head.”

Customer #1: “You said any question!”

Me: “Yeah, I did, but I never said I’d have the answer.”

Customer #2: *looks at customer #1* “That’s true, she didn’t say she’d have the answer.”

Customer #1: “D*** it!”

In Line And Out Of Line, Part 5

| Sydney, NSW, Australia | At The Checkout, Bad Behavior

(There’s a long line of customers with two staff members serving. The phone rings and my coworker answers.)

Coworker: “Hi, this [Coworker]. How can I help you?”

Customer: “Do you have [item] in stock? I need to buy one.”

Coworker: *runs to check, comes back to the phone* “Yes, we have it in stock. Would you like me to hold one for you?”

Customer: “Yes. I’ll be in to pick it up. My name is [Customer]. Good bye.”

(My coworker goes back to serving the line. She serves two customers and then gets to the third one.)

Customer: “Hi, I’m [Customer] and am here to pick up [item].”

Coworker: “You called me while in the line?”

Customer: “Yes. I am in a hurry and didn’t want to wait while you went to get the item.”

Coworker: “Really? Did you realise that I had to spend extra time with the last two customers apologising to them because they were irate that I took a phone call while they were waiting? You would have been gone by now if you had simply waited your turn.”

Related:
In Line And Out Of Line, Part 4
In Line And Out Of Line, Part 3
In Line And Out Of Line, Part 2
In Line And Out Of Line

A Sizeable Problem

| CA, USA | Bad Behavior, Crazy Requests, Extra Stupid

(I work in a high-end retail store. It is very well known and we carry a lot of high end clothing brands. There are a few different types of sizing. It is incredibly busy and I have a ton of things in my hands. I have an injury so I shouldn’t be carrying this much.)

Customer: “Hi. Can you help me?”

Me: “One moment, please. My hands are completely full. I will be back in just one moment, though.”

(I drop the merchandise in a dressing room and come back out and she blocks my way, speaking just two inches from my face.)

Customer: “I need to try this on now! You have weird sizes and this is the only one my size!”

(I look at the size and her and clearly she will not fit in the item.)

Me: “Oh, this company runs very small. Can I grab another size for you? The four might be a little tight.”

Customer: “No, I am a four.”

Me: “If you usually wear a four dress size, you might still want to go up a couple of sizes. This brand runs very small.”

Customer: “No. A four is extra large and I don’t think they make any bigger!”

Me: “Oh, no. [Brand] is sized using dress sizes such as two, four, six, eight, ten. A four is the dress size.”

Customer: “No, it is not.”

Me: “Yes, ma’am, it is.”

Customer: “No, you are wrong. It is one, two, three, four.  Four is extra large.”

Me: “I am sorry, ma’am, I know that some companies do use that sizing and others use the dress size and many jeans are actually in inches. The shirt you have is [Brand] and they use dress sizes.”

Customer: “No, they don’t. You have no idea what you are talking about! You are wrong! You are too young to know anything! You are wrong. A four is XL!”

(I am 28 but I have been selling this brand since I was 14.)

Me: “Okay. Go ahead and try the four.”

(I walked away. The customer tried it on and then told us it is sized wrong.)

Talking Like Crazy (Horse)

| SC, USA | Extra Stupid, History

(I work for a store that specializes in items made by different Native American tribes. A teenage girl comes in and starts looking around. She takes a few moments before turning to her friend and saying:)

Customer: “I wish all the Native Americans weren’t dead. It’s sad that they’re all gone.”

(I look over to my coworker, who happens to be Native American. My manager looks at my coworker.)

Manager: *to my coworker* “Why don’t you go introduce yourself?”

(The girl looked like she saw a ghost!)

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