Go-Back To School

| CA, USA | Working | December 7, 2015

(My coworker and I were hired around the same time. We’ve both been working at this retail clothing store for about six months. Each night, we have closing duties where we clean the store. My duty that night is the cash wrap at the front of the store, and my coworker’s is the small boys and girls section at the back of the store. She finishes before everyone else and asks what she can help with. The following conversation happens over our headsets.)

Me: “[Coworker], if you’re done with your section you could do the go-backs. There are a ton of them back there.”

Coworker: “Okay!”

(I go to the back room to put some stuff away and come back to a massive pile of clothes at the register.)

Me: “Hey, [Coworker], did you put all the go-backs at the cash wrap?”

Coworker: “Yep! All done!”

Me: “Um…” *nervous laugh* “No, the go-backs need to go back on the racks. That’s why they’re called “go-backs.””

Coworker: “Ooooh! Okay, I get it now!”

(A few more minutes pass.)

Coworker: “I’m finished! What else can I help with?”

Me: “Are you sure? That should have taken half an hour for one person to do.”

Coworker: “Really? I guess I’m just fast!”

(I leave my work at the front to go check on her and discover that all the clothes are back on the go-back rack at the fitting rooms, not back on the sales floor.)

Me: “Hey, [Coworker]? The clothes still need to be put away.”

Coworker: “I put them where you told me to! Back on the racks!”

Me: “No… no, not the go-back rack. When people try on clothes, they put them on that rack so we can put them back where they belong with the other clothes on the floor.”

Coworker: “…Okay? Like… where?”

Me: *trying very hard not to get upset, I walk with her and show her an example of where a shirt would go*

Coworker: “Okay! I can do that!”

(I checked back later and noticed she had put every single go-back in the same spot on the clearance rack, whether they were clearance items or not. Go-backs were a duty we were taught from day one to do throughout the day, yet six months into the job she still didn’t understand what she was supposed to do. She didn’t last long in the position.)

Wasn’t The Number One Problem At The Old Place

| Eugene, OR, USA | Right | December 4, 2015

(I recently switched from one big office supply chain store to another. Today is my first real day alone in the print center. A mother and her two kids come in near the end of my shift to make copies. I am working on another job behind the counter and everything is going smoothly until I hear her start whispering in a panicked tone.)

Customer: “Put that away! You can’t just do that wherever!” *pause* “What?!”

(At this point I’m curious and look up and see nothing wrong at first, but then I notice the giant wet spot on the carpet. Her four-year-old has just decided it would be fun to whip it out and pee all over the cart, his sister, and my self serve copy area’s floor.)

Customer: “Oh, he was just having some fun, but you should probably clean it up yourself since you are paid to deal with this kind of stuff, and I’m in a huge hurry.”

Me: “What?!”

Customer: *leaves, but not before buying her son every candy bar at the checkout*

Me: *radio* “Hey, Boss, so this just happened…”

Boss: “Are you serious?!”

Me: “Yep. What’s the protocol with this kind of stuff? This never happened to me at [Old Office Supply Store].”

Boss: “Well, welcome to [New Company], where s*** gets weird. Grab some disinfectant and a towel.”

Me: “S***.”

Won’t Accept The Heavy Responsibility

| UK | Right | December 4, 2015

(I work in a retail establishment where the government has enforced a carrier bag charge at a very low price, just to help you remember about your bags. It has been in place for a year already.)

Customer: “Just put all the stuff in the same bag there.”

Me: “Are you sure? It’s quite a lot of stuff; not sure the bag will hold.”

Customer: “It’ll be okay; I’m not paying any more.”

Me: “Are you sure you don’t want another bag? It seems about ready to burst.”

Customer: “Stop trying to sell me bags I don’t need!”

(After using some great Tetris skills I finished packing and I hand the bag over while holding the bottom of the bag.)

Me: “Now be careful while lifting it; it’s very heavy and about ready to burst.”

(The bag broke as soon as it was lifted. Customer went on a rant about how I should’ve warned him that the bag was heavy, and that I should’ve known better than to pack it that heavy, and stormed off leaving all his stuff behind him.)

With Every ‘Like’ I Like You Less

, | Birmingham, AL, USA | Right | December 3, 2015

(A young teenage girl walks in the store:)

Girl: *with attitude* “I, like, bought this $80 phone case like two months ago and it’s, like, completely broken now. Like, what do I do?”

Me: “I’m sorry, ma’am, but the case is way past the store’s return policy; however, it does have a one-year manufacturer warranty you can go through.”

Girl: “That’s, like, so f****** unhelpful. You suck.”

Me: “I’m sorry, ma’am, but that’s all I can help you with.”

Customer: *observing this conversation to me* “Please don’t apologize to that brat. She obviously just needs to work for something for the first time in her life.”

Girl: “This store sucks and I, like, so just wasted my gas for this s***.” *storms out of store*

Please Take A Health Tip

| ME, USA | Right | December 3, 2015

(I work in a small-town convenience store, specializing in tobacco.)

Customer: “I’ll have a box of those [Brand] cigars, too, please.”

Me: “I got ’em with plastic tips, or wood tips.”

Customer: “Oh, wood tips, always! Plastic tips’ll give ya cancer!”

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