Supergirl

| Marshfield, WI, USA | Family & Kids, Movies & TV, Theme Of The Month

(Our store is running an exclusive movie screening promotion for ‘Man Of Steel’ over the summer. We receive two cardboard stand-ups of Superman. One of them is in direct line of our automatic doors on a windy day. The stand-up falls down. I am approaching the stand-up to put it up again when a little girl, about six or seven, runs up.)

Little Girl: “Oh, no! Superman’s DEAD!”

Me: “No, sweetie, he’s not dead. He’s just resting a bit. But I think it’s time for him to get back to work. Do you want to help me?”

(The little girl nods. I bend down to lift Superman back up and she puts her hands under to help also. As she does, I hear her mutter to herself, as kids do when they are concentrating on something.)

Little Girl: “Come on, Superman. Time to get back to work!”

No Further Steps Were Taken

| Wales, UK | Bizarre, Health & Body

(Some of our storage space consists of large cupboards in the walls above our displays. I am standing at the top of a ladder checking a cupboard for stock, when I vaguely overhear an older woman talking to someone behind me.)

Customer: “…see if he notices.”

(The customer proceeds to shake the bottom of the ladder I’m standing on, then speaks to the man she is with.)

Customer: “I wonder if he’ll get scared?”

Me: “Um, hi. Did you want me to move the ladder out of the way?”

Customer: “No, I was just wondering if you’d notice.”

Me: “I did notice. And you’d certainly have noticed if I’d landed on your head…”

The Thank You Was Complimentary

| NC, USA | Bizarre, Family & Kids

(I’m shopping with my four-month-old daughter when we have an encounter with another customer. Usually, when someone compliments her, I thank them since she can’t, and I feel it’s only polite.)

Customer: “So beautiful!”

Me: “Thank you.”

Customer: “No, I meant her.”

Me: *pause* “I know…”

Gift Carded And Dearly Departed

| Tacoma, WA, USA | At The Checkout, Awesome Customers, Awesome Workers, Health & Body, Top

(I am working as an assistant manager at a retail store. A customer comes in while it is slow, so I am able to pay a lot of attention to her, and find her exactly what she wants.)

Customer: “Is it okay to pay by gift card?”

Me: “Of course.”

(I start ringing her in.)

Customer: “I hate to use it though.”

Me: “Oh really? Why is that?”

Customer: “My mom gave it to me for my last birthday, and she passed away two months ago.”

(I pause for a moment to make eye contact with her.)

Me: “I’m so sorry to hear that. I lost my own mom a little over a year ago, so I know what you’re going through.”

Customer: “Oh! I guess you do understand then. Does it get easier?”

Me: “No. I still miss her horribly, and still want to pick up the phone and call her every single day. But I suppose I’m not as raw as I was. You’ll get to that point too, though you’ll always miss her.”

Customer: “Yeah…”

(I finish ringing her up, and swipe her gift card, which pays for everything. Afterwards, I bring her bag around the counter for her, and hand it to her.)

Customer: “Can I… can I make a really strange request?”

Me: “Sure.”

Customer: “Can I keep the gift card?”

Me: “Oh, of course you can!”

(I hand it to her. She puts it back in the envelope that bears her name, and caresses it. I can see she’s on the verge of tears.)

Me: “Right before my mom died, she gave me the package she never sent me for my birthday, which had some Avon perfume in it. I like the perfume, but I hardly ever use it, because I don’t want to have to throw away one of the last things she ever gave me.”

Customer: “Oh, so you completely understand why I want to keep this!”

Me: *eyes filling with tears* “Oh yes, ma’am, completely!”

(We wind up chatting for close to 45 minutes, sharing stories about our moms. By the end of it, we’re both crying openly, but they’re good tears.)

Customer: “I’ve taken up so much of your time; I’m sorry.”

Me: “No, don’t apologize. I’m so glad you came in, and that you were willing to share with me!”

Customer: “Can I… can I hug you?”

Me: “Of course you can!”

(We hug for a long time, with both of us still crying. She thanks me profusely, and vows to come back and ask for me especially. I never did see her again, as I quit not long after that, but it was a wonderful experience. I hope wherever she is, her grief has become less raw than it was when I saw her. I’ll always, always remember her as being one of the best customers I ever had.)

Never Put The Ball In The Customer’s Court

| St. Petersburg, FL, USA | Crazy Requests, Extra Stupid

(I work retail for a sports store.)

Customer: “Do you have a New York Yankees football?”

Me: “A football? Do you mean a baseball?”

Customer: “No, I meant a football. Do you not have any?”

Me: “No, because the Yankees play baseball, not football.”

Customer: “Well you are missing out on a lot of market not selling that stuff.”